Responsibilities Overseeing sales assistants, cashiers, shelf stockers, and other pharmacy employees. Preparing drugs and executing prescription orders for collection or delivery. Ordering pharmacy supplies and controlling the inventory on a daily basis. Enforcing best practice protocols when storing prescription drugs and controlled substances. Verifying prescription details with the healthcare specialists who prescribed them, when required. Advising customers about the recommended use, dosage, and possible side-effects of medication. Maintaining an approved drug and controlled substances list and verifying expiry dates. Monitoring product displays and shelves, as well as the general appearance of the pharmacy. Addressing customers' requests and complaints. Appointing and training new pharmacy employees and scheduling shifts. Requirements: A doctor of pharmacy degree (PharmD) accredited by the accreditation council for pharmacy education. A bachelor's degree in business administration, or an equivalent qualification preferred. State-approved license to practice as a pharmacist. Demonstrable experience in a managerial capacity at a pharmacy. In-depth knowledge of the pharmacological uses and side effects of prescription drugs and controlled substances. Advanced knowledge of protocols regulating the safe storage of prescription drugs and controlled substances. Exceptional communication skills in advising customers and managing employees. Ability to proactively follow up any irregularities with scripts processed at the pharmacy. Competency in pharmacy management software, such as RxMaster Pharmacy System. Excellent written and verbal communication skills. Preferred candidate profile Degree in D pharma/B Pharma/M Pharma.

NICU Nurse Responsibilities: Providing round-the-clock care to premature and severely ill newborn infants. Caring for the basic needs of infants; for example, feeding and changing diapers. Performing medical procedures; for example, inserting intravenous lines, performing tests, and administering medications. Assisting the NICU physicians in medical procedures and treatments. Using and adjusting specialized medical equipment. Formulating nursing plans and evaluating the effectiveness of treatments. Comforting ill newborns and anxious parents and family members. Offering support to parents and family members and educating them on the at-home care of their newborn. NICU Nurse Requirements: A Registered nursing license. A bachelor's of science degree in nursing. 1 year's experience in ICU or NICU. A CPR certification. Excellent written and verbal communication skills. The ability to offer emotional support to parents, guardians, and family members. Working knowledge of NICU specialized equipment. The ability to work in a team. The ability to offer comfort to ill newborns . LDR Senior Staff Nurse Position Responsibilities: In addition to supervising basic nursing care, responsibilities of incharge include (but are not limited ro): Daily activities: Supervises daily inventory checks before every shift commences. Allots nurse-patient for the day and updates dashboard. Collects feedback of the customers before start of the shift. Maintain cordial conduct among the staffs working in the unit for easy flow of information. Supervise and guides staffs to perform procedures as per the policies and protocols. Attend Consultant rounds. Keeps the consistent check on the staff activities and motivates them. Assists the lactating mothers and take classes in the absence of the Lactation Counselor. Monitors and channelizes admission-discharge process, in-house and out-house investigations for easy continuity of care. Mentors Nurse in providing education, information and emotional support to the patient's family and caregivers by correlating the disease condition to the systems presented. Orients the onboard nurses regarding the functioning of the units and allots mentors for learning the routine staff activities.Monitors and coordinates with clinical Nurse instructors for the smooth onboarding. Performs life saving measures as and when required. Supervises supply of sterile Equipments from CSSD. Coordinates with Housekeeping department for providing good customer care. Coordinates and communicates with the maintainance department for providing good customer services. Coordinates and communicates with the Biomedical department for maintaining the biomedical Equipment to the best of usage. Maintain records in the floor i.e., admission, discharge, leading, and borrowing register, CSSD register, rounds book, inventorybook, etc. Supervises waste disposal of the floor as per the Infection Control Policy. Performs regular stores idents from pharmacy and stores departments for repenising the consumed items. Solves interdepartmental and customers related issues and channelizes it to the concerned line of authority. Disseminates managerial information to the staffs. Coordinates inter/intra hospital transfers with the nursing superintend. Reports daily to nursing superintend- nursing care regarding the functioning of the floor. Assigns patients to staff. Communicates pertinent information to the Docters on rounds (advocates of patients) May have to start IV if a nurse is busy. Cover desk when others nurses are busy. Assists with settling disputes among other employees. Communicates pertinent information to the Pharmacy, others floors, lab. Make super patient census is updated. Assists in crisis i.e., code blue, rapid response. Deal with family complaints or call in patients relations if needed. Deal with narcotic discrepancy count according to pharmacy policy. Check cash cart as per the protocol. Assist with discharge paper work. Assists with checking off charts and noting orders. To assits Epidural procedure all staff to be trained by the incharge.

Kangaroo Care Women & Children HospitalsName Department: IPDDesignation: Incharge - IPDReporting to: Manager - OperationsJob Description Overall Supervision and functioning of the department to deal with billing clarifications with respect to Cash, TPA, corporate. Ensure staff training in billing & Billing audit Policy. Improve processes to achieve quick and error free billing. Primary Responsibilities Deposit Collection Ensure that the admission deposit is collected as per policy at the time of admission Ensure that the surgeries are proceeded only after collection of OT clearance amount minimum of 70% of the package IP Service Posting Ensure that the services provided to patients are posted in HIS on regular basis The respective stakeholders are informed regarding pending service posting and ensure the same is completed within 12 hours of informing OT billing Ensure the OT billing is closed within 4 hours of surgery completion. In case of items where GRN is pending, ensure that the OT billing is closed within 24 hours of surgery completion IP Billing Ensure that all the patients leave the hospital only after paying complete bill and bill closure in software and discharge clearance is issued to all the patients Keep track of Open bills of discharged patients and get them closed withing 24 hours Credit Billing In case of credit/corporate patients, the bill must be closed after receiving Final authorisation from the TPA/insurance company and clearing the patient payable amount from the patient Ensure that the required Document are sent as soon as possible and any query is resolved within 24 hours Discounts Ensure the staff, clinicians and their next of kin are given discounts as per policy Authorise the discounts as per policy for cash patients and ensure that the discount remarks are entered properly in HIS Ensure the discount approvals are taken in designated forms and authorisation is taken from respective authorities as per policy. The scanned copies of forms are uploaded in HIS for future reference. Bill cancellation & refund Authorise the bill cancellations due to billing error, admission cencellation or any other reasons. Document the same in HIS under reason for cancellation Ensure the refund is processed within 24 hours of bill cancellation Outstanding Ensure that the Daily monitoring of bill status and collection of outstanding is done without failure Bill Audits Ensure that 100% of the bills are audited before closing the bills. Recounselling In case the interim bill of patient goes beyond the estimate, ensure the staff informs the financial counsellor for recounselling of the patient Weekly responsibilities Review the weekly Score cards for Billing, Credit cell & Credit control Analyse the reasons for poor performing parameters and plan for improvement Keep track of outstandings cleared from Corporate, TPA and Govt schemes and accordingly get it closed in TCS Audit minimum 10% of IPD discharge files. Monthly responsibilities Prepare and present Monthly MIS to higher management. Discuss the challenge areas, propose and implement solutions Departmental Audit to review the process and Compliance to Policy and processes in Operational Areas Setting quality indicators and performance indicators of the department as per the policy of the Unit. Thouroughly Check the service master once in a months for for 10% of service codes in IPD bills for duplicate code, zero value items, pricing version vs payer type, payer name duplicacy, pricing/laddering across various room categories and get the same corrected Review monthly performance of OPD in terms of Business, Predictability, Patient Experience and timeliness General Responsibilities Tarrif & SOC Ensure that the SOC is updated in HIS as per the revised charges annually Ensure that the SOC is revised every year after market research and the same is implemented after getting approval from higher authorities Packages Ensure that all the packages/payer are created and the charges are updated as per SOC in HIS In case of any new package, propose the package and get it created through IT team. New service creation In case any new service needs to be created, ensure the same is requested to IT for creation as per standard process and the charges across all room/payer categories are updated Service master management Thouroughly Check the service master once in six months for duplicate code, zero value items, pricing version vs payer type, payer name duplicacy, pricing/laddering across various room categories and get the same corrected Staff Management Prepare duty rotation for the billing staff and ensure that the staff is properly trained in all standard processes of billing Ensure availability of sufficient number of staff in department Ensure the staff are well trained for delivering their duties Plan and design growth plan of staff Provide proper Job description and KRA KPIs to all the non-clinical staff Performance appraisal of staff Key Skills and Qualifications Minimum Education B. Com/ M. Com/BBA

The roles and responsibilities of a quality Executive in the hospital sector include: 1. Implementing and overseeing quality improvement initiatives. 2. Ensuring compliance with regulatory standards and accreditation requirements. 3. Developing and maintaining quality assurance protocols. 4. Analysing data to identify areas for improvement. 5. Training staff on quality standards and best practices. 6. Investigating and resolving patient complaints or incidents. 7. Collaborating with departments to enhance patient safety and satisfaction. 8. Conducting audits and assessments to monitor performance. 9. Leading quality improvement projects and teams. 10. Keeping abreast of industry trends and best practices. 11. Should have experience in Healthcare Department. Preferred candidate profile Candidate with a Healthcare and Hospital Background.

Role & responsibilities Responsible for P&L and smooth functioning of the Units in alignment with the strategy and objectives of the organization Manage day to day operations of the Centers by coordinating with departmental heads To manage conversion ratio from consultants, referrals and other departments to enhance revenue and value additions. Supporting the Marketing team in implementing marketing activities such as camps, doctors meets and events creating brand awareness and visibility. Responsible for controlling Capital Expenditures and Operational Expenditures. Ensure to have a strong control on outstanding/credit bills and discounts as per policy Responsible for employee engagement and solving internal stakeholders problems proactively. Management and implementation of all people related processes. Taking care of the personnel requirements of the departments with regards to staff selection, development, deployment, absence management, disciplinary and grievance procedures. Engaging in Consultant management in coordination with Medical Directors. Recruiting Consultants depending upon clinical requirement and business opportunity. Ensure timely payouts to visiting consultants and external doctors Analyzing the Customer Complaints and suggestions and ensuring remedial implementation. Review Customer feedback scores and takes corrective course of action to improve Customer experience Participating in the complaints management process, resolving problems for patients and their relatives by actively dealing with problems as and when they occur. Ensuring NABH Quality standards are maintained and to oversee quality improvement initiatives. Ensuring that all audits/reviews of the departments are undertaken and address issues raised, if any. Ensuring right inventory levels are maintained at Hospital at any point of time. Looking after the services operations & maintenance of hospital building, components, including interior utilities, equipments and statute. Prepares monthly reports and shares it with key stakeholders Develop and manage relationship with regulatory authorities and other external agencies Looking after the services operations & maintenance of hospital building, components, including interior utilities, equipments and statute.

Role & responsibilities Job Description The Maintenance Technician plays a crucial role in maintaining the functionality and safety of our healthcare environment. This position requires a broad range of technical skills and the ability to troubleshoot and repair a variety of equipment, including but not limited to: HVAC Systems You will be responsible for maintaining and repairing heating, ventilation, and air conditioning systems, ensuring optimal temperature and air quality throughout the facility. Electrical Systems You will troubleshoot and repair electrical wiring, fixtures, and equipment, adhering to all safety regulations. Plumbing Systems You will maintain and repair plumbing fixtures, water lines, and drainage systems, ensuring a clean and functional environment. Medical Equipment You will assist with the maintenance and repair of medical equipment, working closely with biomedical engineers and other healthcare professionals. General Building Maintenance You will perform routine maintenance tasks, such as painting, carpentry, and minor repairs, keeping the facility in good condition. Key Responsibilities Respond promptly to maintenance requests and emergency situations. Diagnose and repair equipment malfunctions, ensuring timely resolution. Perform preventive maintenance on all equipment and systems. Maintain accurate records of repairs and maintenance performed. Adhere to all safety regulations and protocols. Work independently and as part of a team to achieve goals. Maintain a clean and organized work environment. Responsible for any other additional responsibilities assigned by the Management from time to time.

Role & responsibilities Nursing Supervisor is accountable for the Nursing Care Management of all the departments i.e OPD, Ward, Triage, NICU, LDR and all the Nursing Floors/Stations. Working knowledge of NABH / JCI Standards, Working knowledge of Education, Quality Assurance and Infection Control Standards. Shall be responsible for maintaining high standards of nursing care for the patients in all the departments. Shall instruct & supervise the work of nursing staff, medical helpers, sweepers& other staff members under her. Shall ensure proper hand over of and take over charge at each change of shift Shall take turns to supervise all wards during night hours in order to ensure there is adequate patient care. Shall carryout/ensure the pre & post-operative care of surgical patients & see that all instructions given by the doctors are carried out meticulously. Shall visit and check all seriously ill patients and post-operative case and ensure that they are seen at least once every hour by a nurse. Shall cooperate with tutors in planning patient care. Shall ensure that all records of patients are properly filled. Shall make rounds with doctors. Shall responsible for receiving all new admission and to comfortably accommodate them. the doctor concerned shall be informed immediately. Key Skills: Effective decision making, influencing, communication skills, analytical, problem solving and time management skills. Analytical Skills: Nursing Supervisor must look at a lot of different information and make decisions based on needs and budget concerns. Communication: Nursing Supervisor talk to their employees, and work with management to make sure the job gets done. Being able to clearly explain what needs to be done will be necessary. Leadership Skills: Nursing Supervisor must motivate and coordinate employees, as well as deal with any disciplinary issues that may come up. The ability to lead and manage teams and projects. Commercial awareness. Organisation, time management, prioritising and the ability to handle a complex, varied workload Integrity and confidentiality

Role & responsibilities - Incharge Ward Incharge monitors the functioning of the senior/junior registered nurse of the specified areas and thereby provides care to the customers by rendering their knowledge in identifying the normalcy from abnormally. She demonstrates administrative skills in managing the unit. Position Responsibilities: In addition to supervising basic nursing care,responsibilities of inchargeinclude (but are not limited to): Daily Activities: Supervises daily inventory checks before every shift commences. Allots nurse -patient ratio for the day and updates dashboard. Collects feedback of the customers before start of the shift. Maintains cordial conduct among the staffs working in the unit for easy flow of information. Supervises and guides staff to perform procedures as per the policies and protocols. Attend consultant rounds. Keeps a consistent check on the staff activities and motivates them. Assists the lactating mothers and take classes in the absence of the lactation counsellor. Monitors and channelizes admission -discharge process,in house and out house investigations for easy continuity of care. Mentors Nurse in providing education,information and emotional support to the patients family and caregivers by correlating the disease conditions to the symptoms presented. Orients the onboard Nurses regarding the functioning of the unit and allots mentor for learning the routine staff activities.Monitors and Coordinates with Clinical Nurse Instructions for smooth onboarding . Performs life saving measures as and when required. Supervises supply of sterile Equipment from CSSD. Coordinates with housekeeping department for providing good customer care. Coordinate and communicate with the maintenance department regarding breakage or malfunctioning of any Equipment and get repaired or replaced Coordinates and communicates with biomedical department for maintaining the biomedical Equipment to the best of usage. Maintains records in the floor i.e. admission,discharge,lending and borrowing register,CSSD registerround book inventory book etc. Supervises waste disposal of the floor as per infection control policy. Performs regular store indents from pharmacy and stores department for replenishing the consumed items. Solves Interdependentand customer related issues and channelizes it to the concerned line of authority. Disseminates managerial information to the staffs. Coordinates inter /intra hospital transfers with the nursing superintend. Reports daily to nursing superintend nursing care regarding the functioning of the floor. Assign patients to staff. Communicates pertinent information to the doctors on rounds (advocates for patients). May have to start IV if a Nurse is busy. Cover desk when other Nurses are busy. Assist in crisis i.e.; code blue,rapid response. Deal with family complaints or call patient relations if needed. Deal with narcotic discrepancy count according to pharmacy policy. Check crash cart as per the protocol. Assist with discharge paper work. Assist with checking off carts and noting orders. Weekly job activities: Indents weekly used items from pharmacy and stores and maintain floor stock. Maintains record of consumables and non -consumables items used in the floor. Maintains duty roster of the staff keeping in mind the flow of patients in the floor. Attend continued nursing education conducted in house and out house as per the job requirement and specifications. Performs as shift supervisor and take decisions in the absence of the assistant manager nursing and reports to nursing superintend. Checks grooming of staffs. Lifetrenz consumption to be done in a weekly basis. New joinees orientation to be done within a week. Regular teaching classes to be conducted by the incharge and senior staff. New Joinees to be attached with the one of the senior staff for 15 days for mentoring. New Joinees evaluation test to be conducted after 30 days. Monthly Activities: Conducts floor meetings for smooth functioning. Appraise staffs as per the key performance indicators. Checks for near expiry medications and replenish it with new stock. Arranges for fogging of the floor in coordination with infection control nurse. Performs other position -related duties as assigned, depending on assignment setting as described by the reporting authority and line of control in the hospital Maintaing QI data and submitting the same to the quality executive and NS. Maintain Pharmacy stock General sign -off The employee is expected to adhere to all agency policies and to act as a role model in adherence to agency policies. The above statements are intended todescribe the general nature and level of work being performed.They are not intended to be constructed as an exhaustive list all responsibilities. I have read understood and had the opportunity to ask questions regarding this position description. Incharge - NICU Incharge monitors the functioning of the Senior/Junior registered nurse of the specified areas and thereby provides care to the customers by rendering their knowledge in identifying the normalcy from abnormally. She demonstrates administrative skills in managing the unit. Position Responsibilities : In addition to supervising basic nursing care, responsibilities of incharge include (but are not limited to) : Daily activities : Supervises daily inventory checks before every shift commences. Allots nurse-patient ratio for the day and updates dashboard. Collects feedback of the customers before start of the shift. Maintain cordial conduct among the staffs working in the unit for easy of information. Supervises and guides staffs to perform procedures as per the policies and protocols. Attend consultant rounds. Keep a consistent check on the staff activities and motivates them. Assists the lactating mothers and take classes in the absence of the Lactation Councelor. Monitors and channelizes admission-discharge process, in-house and out-house investigations for easy continuity of care. Mentors Nurse in providing education, information and emotional support to the patients family and caregivers by correlating the disease condition to the symptoms presented. Orients the Onboard Nurses regarding the functioning of the unit and allots mentor for learning the routine staff activities. Monitors and coordinates with Clinical Nurse Instructors for smooth onboarding. Performs life saving measuring as and when required. Supervises supply of sterile Equipments from CSSD. Coordinate and communicate with the maintenance department regarding breakage or malfunctioning of any Equipment and it repaired or replaced. Coordinates and communicates with biomedical department for maintaining the biomedical Equipment to the best of usage. Maintains records in the floor i.e, admission, discharge, lending and borrowing register, CSSD register, rounds book, inventory book, etc. Supervises waste disposal of the floor as per Infection Control Policy. Performs regular store indented from pharmacy and stores department for replenishing the consumed items. Solves interdepartmental and customer related issues and channelizes it to the concerned line of authority. Disseminates inter/intra hospital transfers with the nursing superintend. Reports daily to nursing superintend Nursing Care regarding the functioning of the floor. Assign patients to staff Communicates pertinent information to the doctors on rounds (advocates for patients) May have to start IV if a nurse is busy Cover desk when other nurses are busy Assist with settling disputes among other employees Communicate pertinent census is updated Assist in crisis i.e..; code blue, rapid response. Deal with family complaints or call in patient relations if needed. Deal with narcotic discrepancy count according to pharmacy policy. Check crash cart as per the protocol. Assits with discharge paper work Assist with checking off charts and nothing orders. Check the retrieval kit everyday. Staff duty rota maintain everyday. Maintain all departmental register. On Duty staff grooming and cleanliness to be checked. Procedure UVC, UAC, PICC line, ICD insertion, intubation, blood culture, etc, assisting to be tought to all the staff. Strict infection control policy to be maintained and monitor. Visitor policy to be checked by incharge. Incharge should take BLS class for all parents before the discharge. Hand hygiene steps to be monitor for Staff and visitors . Weekly job activities : Indents weekly used items from pharmacy and stores and maintain floor stock. Maintain record of consumables and non-consumables items used in the floor. Maintains duty roster of the staff keeping in mind the flow of patient in the floor. Attend-Continued Nursing Education conducted in house and out house as per the job requirement and specifications. Performs as Shift Supervisor and take decision in the Assistant Manager Nursing and reports to Nursing Superintend. Checks grooming of staffs. New joinees orientation to be done within a week Regular teaching classes to be conducted by the incharge and senior staff New Joinees to be attached with the one of the senior staff for 15 days for mentoring. New Joinees evaluation test to be conducted after 30 days. Monthly activities : Conducts Floor Meeting for smooth functioning. Appraise staffs as per the Key Performance Indicators. Checks for near expiry medications and replenish it with new stock. Arranges for fogging of the floor in coordination with. Infection Control Nurse. Performs other position-related duties as assigned, depending on assignment setting as described by the reporting authority and line of control in the hospital. Maintaining QI data and submitting the same to the quality executive and NS. Surveillance Swab Culture to be sent monthly and report to quality team HAI register to be maintain monthly and give report to quality team. Master chart to be updated monthly Depending on setting, may also ; Float among various clinical services, where qualified and competent NICU Follow the admission and discharge protocol for newborn in NICU Mentors Nurse Executives for specialised equipment like ventilators, bililights, incubators, respirators, syringe pumps, nebulizers, cardiac monitors etc. Maintain all the records and registers as per NICU protocol. Assist the educator to train the registered nurses related to NICU protocols. Other Responsibilities : Completes required orientation as directed by facility Follows KC safety rules and procedures while on assignment. Follows KC Codes for Unusual Occurrence Protocol. Upholds Hospital Infection Control regulations. Punctual and dependent for assigned/confirmed shifts. General Sign-Off The employee is expected to adhere to all agency policies and to act as a role model in adherence to agency policies. The above statements are intended to be constructed as an exhaustive list of all responsibilities. Incharge - LDR Incharge monitors the functioning of the senior/junior registered nurse of the specified areas and thereby provides care to the customers by rendering their knowledge in identifying the normalcy from abnormally.She demonstrates administrative skills in managing the Unit. Position Responsibilities: In addition to supervising basic nursing care, responsibilities of incharge include (but are not limited ro): Daily activities: Supervises daily inventory checks before every shift commences. Allots nurse-patient for the day and updates dashboard. Collects feedback of the customers before start of the shift. Maintain cordial conduct among the staffs working in the unit for easy flow of information. Supervise and guides staffs to perform procedures as per the policies and protocols. Attend Consultant rounds. Keeps the consistent check on the staff activities and motivates them. Assists the lactating mothers and take classes in the absence of the Lactation Counselor. Monitors and channelizes admission-discharge process, in-house and out-house investigations for easy continuity of care. Mentors Nurse in providing education, information and emotional support to the patient's family and caregivers by correlating the disease condition to the systems presented. Orients the onboard nurses regarding the functioning of the units and allots mentors for learning the routine staff activities.Monitors and coordinates with clinical Nurse instructors for the smooth onboarding. Performs life saving measures as and when required. Supervises supply of sterile Equipments from CSSD. Coordinates with Housekeeping department for providing good customer care. Coordinates and communicates with the maintainance department for providing good customer services. Coordinates and communicates with the Biomedical department for maintaining the biomedical Equipment to the best of usage. Maintain records in the floor i.e., admission, discharge, leading, and borrowing register, CSSD register, rounds book, inventorybook, etc. Supervises waste disposal of the floor as per the Infection Control Policy. Performs regular stores idents from pharmacy and stores departments for repenising the consumed items. Solves interdepartmental and customers related issues and channelizes it to the concerned line of authority. Disseminates managerial information to the staffs. Coordinates inter/intra hospital transfers with the nursing superintend. Reports daily to nursing superintend- nursing care regarding the functioning of the floor. Assigns patients to staff. Communicates pertinent information to the Docters on rounds (advocates of patients) May have to start IV if a nurse is busy. Cover desk when others nurses are busy. Assists with settling disputes among other employees. Communicates pertinent information to the Pharmacy, others floors, lab. Make super patient census is updated. Assists in crisis i.e., code blue, rapid response. Deal with family complaints or call in patients relations if needed. Deal with narcotic discrepancy count according to pharmacy policy. Check cash cart as per the protocol. Assist with discharge paper work. Assists with checking off charts and noting orders. To assits Epidural procedure all staff to be trained by the incharge. Weekly Job Activities: Indents weekly used items from pharmacy and stores and maintain floor stock. Maintain record of consumables and non-consumables items used in the floor. Attend Continued Nursing Education conducted in house and out house as per the job requirement and specification. Performs as Shift Supervisors and take decision in the absence of the assistant managing nursing and report to the Nursing Superintend. Checks grooming of staffs. New joinees orientation to be done within a week. Regular teaching classes to be conducted by the incharge and senior staff. New Joinees to be attached with the one of the senior staff for 15 days for mentoring. New Joinees evaluation test to be conducted after 30 days. Monthly Activities: Conducts floor meeting for smooth functioning. Appraise staffs as per the Key Performance Indicators. Check for near expiry medications and replenish it with new stock. Arranges for fogging of the floor in coordination with Infection Control Nurse. Performs other position-related duties as asignes, depending on assignment setting as described by the reporting authority and line of control in the hospital. Maintaining QI data and submitting same to the qualityexecutive and NS. Depending on setting, may also: Float among various clinical services, were qualified and competent. Surveillance Swab Culture to be sent monthly and report to quality team. HAI register to be maintain monthly and give report to quality team. LDR Guides the staff in arranging refferals and conducting delivery in the absence/ presence of Consultant/ Registrar. General Sign-off The employee is expecting to adhere to all agency policies and to act as a role model in adherence to agency policies. The above statements are intended to be construed as an exhaustive list of all responsibilities. Incharge - OPD & Triage Incharge monitors the functioning of the senior/junior registered nurse of the specified areas and thereby provides care to the customers by rendering their knowledge in identifying the normalcy from abnormally. She demonstrates administrative skills in managing the unit. Position Responsibilities: In addition to supervising basic nursing care,responsibilities of incharge include (but are not limited to): Daily Activities: Supervises daily inventory checks before every shift commences. Allots nurse -patient ratio for the day and updates dashboard. Collects feedback of the customers before start of the shift. Maintains cordial conduct among the staffs working in the unit for easy flow of information. Supervises and guides staff to perform procedures as per the policies and protocols. Attend consultant rounds. Keeps a consistent check on the staff activities and motivates them. Assists the lactating mothers and take classes in the absence of the lactation counsellor. Monitors and channelizes admission -discharge process,in house and out house investigations for easy continuity of care. Mentors Nurse in providing education,information and emotional support to the patients family and caregivers by correlating the disease conditions to the symptoms presented. Orients the onboard Nurses regarding the functioning of the unit and allots mentor for learning the routine staff activities.Monitors and Coordinates with Clinical Nurse Instructions for smooth onboarding . Performs life saving measures as and when required. Supervises supply of sterile Equipment from CSSD. Coordinates with housekeeping department for providing good customer care. Coordinate and communicate with the maintenance department regarding breakage or malfunctioning of any Equipment and get repaired or replaced Coordinates and communicates with biomedical department for maintaining the biomedical Equipment to the best of usage. Maintains records in the floor i.e. admission,discharge,lending and borrowing register,CSSD registerround book inventory book etc. Supervises waste disposal of the floor as per infection control policy. Performs regular store indents from pharmacy and stores department for replenishing the consumed items. Solves Interdependentand customer related issues and channelizes it to the concerned line of authority. Disseminates managerial information to the staffs. Coordinates inter /intra hospital transfers with the nursing superintend. Reports daily to nursing superintend nursing care regarding the functioning of the floor. Assign patients to staff. Communicates pertinent information to the doctors on rounds (advocates for patients). May have to start IV if a Nurse is busy. Cover desk when other Nurses are busy. Assist in crisis i.e.; code blue,rapid response. Deal with family complaints or call patient relations if needed. Deal with narcotic discrepancy count according to pharmacy policy. Check crash cart as per the protocol. Assist with discharge paper work. Assist with checking off carts and noting orders. Triage department service covers evaluaton, resuciation, and treatment of all the emergency conditions, pre-hospital and in-hospital OBG & pediatrics emergencies. Incharge should coordinate. She should assess OPD, IP and emergency patients then prioritize and organize accordingly. Incharge should educate all the staff in OPD about the assessment of the patient which includes, Weight, Height, BP, Head circumference, lab investigation, etc. Any infected wound swab culture sent to lab to be informed to quality team. Medication inventory/crash cart to be checked daily Incharge of triage at night or day is responsible to make a list of all the deficiencies in the inventory like drugs, disposable, and any equipment malfunctioning. To take responsibilities any procedure like Amino synthesis, CuT insertion, cervical stitch removal etc in USG department and minor OT. Educate all the staff about vaccination schedule neonates and pediatric. Incharge should make sure bill cleared by the patient before the patient discharge or shifting to the other department. Any retrival or any transfer out should be informed priorly to the consultant. Between any minor OT procedures corbolitation must and should. Weekly job activities: Indents weekly used items from pharmacy and stores and maintain floor stock. Maintains record of consumables and non -consumables items used in the floor. Maintains duty roster of the staff keeping in mind the flow of patients in the floor. Attend continued nursing education conducted in house and out house as per the job requirement and specifications. Performs as shift supervisor and take decisions in the absence of the assistant manager nursing and reports to nursing superintend. Checks grooming of staffs. Lifetrenz consumption to be done in a weekly basis. New joinees orientation to be done within a week. Regular teaching classes to be conducted by the incharge and senior staff. New Joinee’s to be attached with the one of the senior staff for 15 days for mentoring. New Joinee’s evaluation test to be conducted after 30 days. MTP register to be maintain weekly MLC, referral file and brought dead file to be checked weekly. Ambulance inventory along with oxygen cylinder checked weekly once. Monthly Activities: Conducts floor meetings for smooth functioning. Appraise staffs as per the key performance indicators. Checks for near expiry medications and replenish it with new stock. Arranges for fogging of the floor in coordination with infection control nurse. Performs other position -related duties as assigned, depending on assignment setting as described by the reporting authority and line of control in the hospital Maintaining QI data and submitting the same to the quality executive and NS. Maintain Pharmacy stock Code blue mock to be conducted once in a month and keep the record Surveillance swab to be sent once in a month. General sign -off The employee is expected to adhere to all agency policies and to act as a role model in adherence to agency policies. The above statements are intended todescribe the general nature and level of work being performed.They are not intended to be constructed as an exhaustive list all responsibilities.

Kangaroo Care Women & Children Hospitals Departments: NursingDesignation: Nursing SupervisorReporting to: Job Description Nursing Supervisor is accountable for the Nursing Care Management of all the departments i.e OPD, Ward, Triage, NICU, LDR and all the Nursing Floors/Stations. Working knowledge of NABH / JCI Standards, Working knowledge of Education, Quality Assurance and Infection Control Standards. Shall be responsible for maintaining high standards of nursing care for the patients in all the departments. Shall instruct & supervise the work of nursing staff, medical helpers, sweepers& other staff members under her. Shall ensure proper hand over of and take over charge at each change of shift Shall take turns to supervise all wards during night hours in order to ensure there is adequate patient care. Shall carryout/ensure the pre & post-operative care of surgical patients & see that all instructions given by the doctors are carried out meticulously. Shall visit and check all seriously ill patients and post-operative case and ensure that they are seen at least once every hour by a nurse. Shall cooperate with tutors in planning patient care. Shall ensure that all records of patients are properly filled. Shall make rounds with doctors. Shall responsible for receiving all new admission and to comfortably accommodate them. the doctor concerned shall be informed immediately. Key Skills: Effective decision making, influencing, communication skills, analytical, problem solving and time management skills. Analytical Skills: Nursing Supervisor must look at a lot of different information and make decisions based on needs and budget concerns. Communication: Nursing Supervisor talk to their employees, and work with management to make sure the job gets done. Being able to clearly explain what needs to be done will be necessary. Leadership Skills: Nursing Supervisor must motivate and coordinate employees, as well as deal with any disciplinary issues that may come up. The ability to lead and manage teams and projects. Commercial awareness. Organisation, time management, prioritising and the ability to handle a complex, varied workload Integrity and confidentiality Well versed with Microsoft Office.

Job Description - Executive - Guest Relations The Guest Relations Executive plays a vital role in enhancing the overall patient and visitor experience within a healthcare setting. This position acts as a liaison between patients, families, and healthcare professionals, ensuring that all guests receive exceptional care and service. Patient and Visitor Relations Welcome and greet patients and visitors upon arrival. Provide comprehensive information about the facility, services, and procedures. Assist patients and visitors with navigation, wayfinding, and appointment scheduling. Address concerns, questions, and complaints with empathy and professionalism. Resolve issues promptly and effectively, ensuring patient satisfaction. Maintain a welcoming and supportive environment for all guests. Collaborate with healthcare professionals to address patient needs and concerns. Communication and Coordination Communicate effectively with patients, families, staff, and other stakeholders. Maintain accurate records of patient interactions and concerns. Develop and implement strategies to enhance patient satisfaction. Provide feedback and recommendations to management regarding patient experiences. Operational Support Assist with the development and implementation of patient experience programs. Maintain a clean, organized, and inviting environment for guests. Manage patient feedback systems and surveys. Participate in team meetings and professional development opportunities. Key Competencies Empathy and Compassion: Understanding and responding to the needs and emotions of patients and visitors Service Orientation: Going above and beyond to provide exceptional service. Communication Skills: Clearly and effectively communicating with diverse individuals. Problem-solving Skills: Identifying and resolving issues in a timely and efficient manner. Teamwork and Collaboration: Working effectively with colleagues and other departments. OPD - Coordinator Job Description Planning, managing patient flow in coordination with the OP manager and associated OPD staff and is responsible to provide financial estimates to all those who have been advised admission and is also responsible to ensure that all the patients are provided their desired category of bed at the time of admission, ensures proper bed planning for Hussle free admissions of patients. OP Room Readiness Check all the required amenities are present in the consultation room (Prescription pad, lab/radiology requisitions etc,. All the equipments are functioning properly. Bed Booking Ensure that HIS Bed booking is done for all patients Download the Bed booking list for next day and plan beds as per the preferred bed category of patients Assign beds to planned patients a day prior to admission in coordination with IP team. Call the planned patients a day prior to admission and confirm their arrival next day. Also inform the hospital policies, confirm approval status from TPA/Insurance company in case of credit patients. Counselling Understand the financial status of the patient and payment option and guide them accordingly. Brief the patient - available amenities based on bed category, hospital policies. Prepare Estimation based on the admission advised and treatment plan received by the patient. Maintain tracker of Counselled patients and those given estimation. Capture data with final bill amount for Discharge variance tracking. Floor Coordination Check patient file for previous advices and reports, completeness of the file. If required reports not available, Coordinate with Lab/Radiology report dispatch desk to know the status. Have a eye on patients waiting for long time. Coordinate with visiting doctors, inform about patient visiting for consultation. Advice patient to take appointment for the follow-up date as advised by consultant. If admission is advised, guide the patient to meet financial counsellor and then IP department. Ensure all patients service delay is actively communicated and sorted at the time of waiting. Weekly responsibilities Appointment report & cancelled/missed report with reasons. Prepare Monthly dashboard and send to reporting Head & Center Head Key Relationships Floor Coordinator, Nurses, Consultants, OT coordinator, Billing Department, Report Dispatch, Lab, Radiology, Triage. Executive - IP They will be responsible for proper documentation, payment collection from patients and comply to documented billing policy. Daily Service posting in HIS, for services provided to IP ward patients. Ensure service postings are with correct name & quantity. Document the same in-service sheet. Check the Planned discharges list for next day, Complete the service posting in HIS. Ensure that the bill is finalized a day prior to discharge. Prepare Interim bill for the discharge patient, explain the bill components and take signature of patient/relative on bill. Collect payment / Guide patient to cashier for payment collection. Generate the final Bill and handover to the patient. Inform Manager- billing regarding process deviations in system (discharge billing, discounts, admission deposit, OT booking, OT clearance) with reasons Discuss patients with higher TAT for billing along with reasons Download cash scroll report at the end of the day, cross check the cash collected against cash scroll report. Submit the cash to cashier at the end of the shift Ensure discounts are approved and authorization by authorizing person as per policy. Document the same in TCS- HIS. Document the same in proper form. Document billing activities in proper forms and formats. Discounts to be documented in discount forms and get signed from respective authorized Initiate bill cancellation for the approved service, only after receiving authorization from authorizing person as per billing policy Initiate refund process for services that were cancelled/Wrongly billed. Generate Refund report for all refunds made to patient for radiology services/service cancellations. In case of service cancellation/refund, generate a credit note in HIS and capture the reason for refund. Comply to all forms, formats and SOP's as per the process requirement Collect the admission deposits, OT Clearance amount or daily deposits as per cash policy till the Pre-authorization is received, if the patient is credit patient. Ensure the patients deposits the outstanding amount before end of day. In case payment is not made, escalation matrix to be followed as per Outstanding policy Download interim bill report every morning and collect outstanding amount if the outstanding amount exceeds the limit mentioned in Billing policy. Responsible for any other additional responsibilities assigned by the Management from time to time. Preferred candidate profile Good Communication Flexible for Rotational Shift