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Front Desk Associate

Front Desk Associate

Naukri Hospitality Jobs

0 - 4 years

|

1 - 3 Lacs

Posted:1 day ago| Platform:

Apply

Skills Required

front desk hotel operations front office hospitality office procedures guest satisfaction customer service receptionist activities front office operations cash handling guest handling office assistance office administration guest relations

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Front Desk Associate to join our team at Hilton. The ideal candidate should have 0-4 years of experience in the hospitality industry.

Roles and Responsibility

Manage front desk operations, including handling guest inquiries and resolving issues.
Provide exceptional customer service to ensure high levels of guest satisfaction.
Coordinate with other departments to ensure seamless service delivery.
Maintain accurate records and reports, including guest information and issue resolution.
Handle cash and credit transactions accurately and efficiently.
Ensure compliance with company policies and procedures.

Job Requirements

Excellent communication and interpersonal skills are required to work effectively with guests and colleagues.
Strong problem-solving skills are necessary to resolve guest complaints and issues.
Ability to work well under pressure and manage multiple tasks simultaneously.
Basic knowledge of hotel operations, including front office procedures, is preferred.
Familiarity with computer systems and software applications used in the hospitality industry is an asset.
Strong attention to detail is essential to maintain accurate records and reports.

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