Global HR Shared Services Specialist

Job Description

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You will be a key member of our Global HR Shared Services Center (HRSSC), that’s redefining how we deliver world-class HR services—scaling operational excellence, driving innovation, and enhancing the employee experience across every touchpoint. You’ll collaborate with colleagues across multiple geographies and time zones, forming part of a close-knit global HR network that values teamwork, ownership, and continuous learning. Key Responsibilities Include Preparing and processing HR documentation for employee lifecycle events (e.g., new hires, exits, changes) with added complexity or exceptions to SOPs. Managing escalated or non-routine employee documentation requests such as employment verifications, references, and visa letters. Conducting and leading onboarding and background verification processes including induction plans and welcome communications. Resolving process deviations using sound judgment; identifying and troubleshooting issues proactively. Producing accurate and insightful reporting on employee data (e.g., anniversaries, distribution lists, milestones). Conducting regular audits on team outputs to ensure quality and compliance; identifying gaps and recommending improvements. Coaching and mentoring GT and CS1-level colleagues to promote knowledge sharing and capability building. Partnering with stakeholders to address escalations and support continuous process refinement. What You'll Bring ~2–6 years of relevant experience in HR operations or shared services; HR process management experience is a must Proficiency in Workday (preferred) or other HR ERP systems Strong skills in Microsoft Office (Excel, PowerPoint, Outlook, Word, Visio) Experience working in a professional services or multinational environment Fluent verbal and written English skills Additional info You’re Good At Creating meaningful experiences for every customer through exceptional service —always aiming to exceed expectations and deliver with empathy and care Managing complex administrative processes requiring problem-solving and decision making Working independently with minimal supervision and defined process boundaries Collaborating with and coaching colleagues across cultures and time zones Maintaining accuracy and quality under pressure Creating positive customer experiences through timely, professional communication Handling sensitive data with integrity and confidentiality Identifying and implementing quality improvements through audit and feedback Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify. Show more Show less