Front Office Manager

Company Description

Ritumbhara Hotel & Resort is renowned for creating unforgettable moments through its comprehensive range of services including banquets, weddings, accommodations, and food catering. Our dedicated team of professionals offers personalized experiences, ensuring meticulous handling of every detail for flawless event execution. Located in Alwar, we cater to both leisure and business travelers with spacious accommodations and curated culinary offerings that promise a remarkable dining experience.

Role Description

This is a full-time, on-site role for a Front Office Manager located in Alwar. The Front Office Manager will oversee daily operations of the front office, ensuring exceptional customer service and satisfaction. Key responsibilities include managing the front office team, handling guest inquiries and concerns, coordinating with other departments, and maintaining accurate records of all front office activities.

Compensation & Benefits

Competitive salary upto 20k per month commensurate with experience.

Accommodation or housing allowance (as applicable).

Meals on duty, and uniform

Training and career growth opportunities within Ritumbhara Hotel & Resort.

Core Competencies

Guest-centric mindset with emotional intelligence.

Ability to manage high guest volumes while maintaining personalized service.

Financial and analytical acumen for operational decisions.

Team leadership with focus on motivation and development.

Strong coordination, adaptability, and attention to detail.

Qualifications & Experience

Bachelor’s degree or diploma in Hotel Management or related discipline.

Minimum 2 years of experience in Front Office operations, with at least 1 year in a managerial role at a 4 or 5-star property.

Proficiency in PMS software (Opera, IDS, AsiaTech or similar) and Microsoft Office.

Strong leadership, interpersonal, and conflict-resolution skills.

Fluent in English and Hindi; additional languages are an asset.

Exceptional grooming and presentation aligned with Ritumbhara brand standards.

Key Responsibilities

Guest Experience & Service Excellence

Lead all Front Office operations to deliver a world-class guest experience from check-in to check-out.

Anticipate and fulfill guest needs with empathy, discretion, and personalized attention.

Manage VIP and repeat guest experiences, ensuring high satisfaction and brand loyalty.

Handle guest concerns promptly, turning service challenges into memorable experiences.

Ensure all team members consistently uphold Ritumbhara’s hospitality standards.

Team Leadership & Development

Supervise and inspire the Front Office team, fostering a culture of courtesy, accountability, and service passion.

Conduct regular training sessions, grooming programs, and performance evaluations.

Empower staff to make guest-centric decisions while ensuring compliance with SOPs.

Lead by example with a positive, approachable, and professional demeanor.

Operational & Financial Management

Oversee room inventory management, rate optimization, and coordination with the Sales and Revenue teams.

Monitor departmental budgets, expenses, and payroll to ensure financial efficiency.

Prepare and review daily reports — occupancy, revenue, ADR, guest feedback, and forecast metrics.

Maintain accurate guest billing, reservation records, and financial controls.

Technology & Systems

Ensure optimal use of the Property Management System (PMS) and guest service tools.

Maintain data integrity across guest profiles, bookings, and financial records.

Coordinate with IT and Finance teams to ensure seamless system performance.

Coordination & Communication

Collaborate with Housekeeping, F&B, Security, and Engineering to ensure smooth guest operations.

Represent the Front Office in management meetings and contribute to operational planning.

Communicate daily performance, feedback, and opportunities for improvement to leadership.