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Naukri Hospitality Jobs
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Front Office Manager

Front Office Manager

Naukri Hospitality Jobs

5 - 10 years

|

5 - 8 Lacs

Posted:1 day ago| Platform:

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Skills Required

front office management front office operations customer service front office office management front desk receptionist activities guest handling telephone handling guest relations service delivery hospitality guest relationship management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Front Office Manager to join our team, with 5-10 years of experience in the hospitality industry. The ideal candidate will have a strong background in front office operations and management.

Roles and Responsibility

Manage front office staff and ensure excellent customer service.
Oversee daily front office operations, including reception, concierge, and bell captain duties.
Develop and implement strategies to enhance customer satisfaction and loyalty.
Coordinate with other departments to ensure seamless service delivery.
Maintain high standards of quality, safety, and security.
Analyze customer feedback and implement changes to improve guest experience.

Job Requirements

Proven experience in front office management or a related field.
Strong leadership and communication skills.
Ability to work under pressure and manage multiple tasks simultaneously.
Excellent problem-solving and decision-making skills.
Knowledge of front office software and systems.
Ability to train and develop staff to achieve high performance levels.

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