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IHG Hotels & Resorts
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Front Office Manager

Front Office Manager

IHG Hotels & Resorts

10 - 14 years

30 - 35 Lacs

amritsar

Posted:4 hours ago| Platform:

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Skills Required

hospitality front office staffing hotel management billing wellness mice labour http auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

What is the job

As Front Office Manager, you will lead the front office operations to deliver seamless guest experiences, from arrival to departure. This role includes overseeing reception, concierge, guest relations, and night operations, ensuring service excellence and adherence to brand standards. You will play a key role in driving guest satisfaction, managing team performance, and collaborating with other departments to ensure smooth daily operations.

We re looking for a guest-focused, energetic leader with strong communication skills, a passion for hospitality, and proven experience in front office management.

People

Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance
Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
Ensure your team are properly trained on systems, security, service and quality standards

Guest Experience

Ensure your front office team delivers a great service, professional attention and personal recognition
Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies

Ficial

Help prepare annual departmental operating budget and ficial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management
Oversee night audit function and preparation of daily ficial reports
Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk

Responsible Business

Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel
Perform other duties as assigned. May also serve as manager on duty

Accountability

This job is the top Front Office job and may report to a Director of Rooms at a large luxury or resort hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May oversee a team

What we need from you

Bachelor s degree / higher education qualification / equivalent in Hotel Management/ Business Administration, plus 3 years of Front Office/Guest Service experience including management experience
Must speak fluent English
Other languages preferred

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Hospitality

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Front Office Manager