Front Office Manager

Job Summary

The Front Office Manager is responsible for overseeing all front desk operations at the automobile dealership, ensuring a professional customer experience, efficient administrative support, and smooth coordination between sales, service, and management teams.

Key Responsibilities

Customer Experience

Greet and assist walk-in customers, ensuring a positive first impression

Handle customer inquiries, complaints, and follow-ups professionally

Coordinate customer appointments with sales and service departments

Front Office Operations

Manage front desk staff, receptionists, and office assistants

Ensure smooth day-to-day front office functioning

Maintain cleanliness, organization, and professional appearance of reception area

Administrative Duties

Handle incoming calls, emails, and correspondence

Maintain customer records, visitor logs, and documentation

Support billing, invoicing, and basic accounting coordination (as required)

Manage office supplies and vendor coordination

Coordination & Reporting

Act as a liaison between customers, sales, service, and finance teams

Prepare daily/weekly reports on customer visits and inquiries

Assist management with scheduling meetings and documentation

Compliance & Process Control

Ensure adherence to company policies and dealership SOPs

Maintain confidentiality of customer and business information

Support audit and compliance requirements when needed

Required Skills & Competencies

Excellent communication and interpersonal skills

Strong customer service orientation

Organizational and multitasking abilities

Proficiency in MS Office (Word, Excel, Outlook)

Ability to handle pressure and high customer footfall

Professional appearance and demeanor

Work Environment

Automobile showroom or dealership

Full-time, customer-facing role

May require weekend or extended hours based on dealership operations

• 3–6 years of experience in front office or administrative management
• Prior experience in automobile dealership or automotive industry is an advantage

Job Type: Full-time

Pay: ₹35,000.00 - ₹50,000.00 per month

Work Location: In person