Service Advisor

Dap Automobiles Private Limited

0 years

2 - 3 Lacs

Gurugram Haryana

Posted:1 month ago| Platform: SimplyHired logo

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Skills Required

Sales Customer service In-person Diploma

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a professional and customer-focused Service Advisor to act as a liaison between customers and our service team. The ideal candidate will greet customers, understand their vehicle service needs, and coordinate timely and accurate service with technicians to ensure customer satisfaction.

Key Responsibilities:

Greet customers and assist with vehicle service needs in a friendly and professional manner.
Understand and document customer concerns and service requests.
Prepare service orders and explain services and costs to customers.
Coordinate with technicians and workshop staff to ensure timely service delivery.
Maintain regular communication with customers about service progress, delays, and estimated completion times.
Advise customers on necessary repairs, maintenance schedules, and additional service options.
Conduct post-service follow-up to ensure customer satisfaction.
Maintain customer records and ensure accurate data entry in the system.
Manage billing and ensure timely invoicing and payment collection.
Ensure customer complaints are handled promptly and professionally.

Job Type: Full-time

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund

Work Location: In person

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