Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
1.0 What this job involves:
As the Incident Reporting and Analytics Manager reporting directly to the PSCC Lead, you will be part of a team that leads our Global Incident Management Reporting and Analytics function based in the Property Services Command Centre (PSCC) in Bangalore, India. You will establish and oversee centralized incident data management, analysis, and standardized reporting across JLL's global portfolio spanning APAC, US and EMEA regions. This role requires expertise in data analytics, facility engineering knowledge, and cross-regional communication skills to drive continuous improvement in incident management practices.
2.0 What your day-to-day will look like:
2.1 Data Collection and Management
Establish and maintain a centralized database system for global incident data from country teams and the incident management system.
Develop and implement data quality protocols and standards for the effective management of global incident data
Create standardized data collection templates that integrate with existing systems
Produce and maintain Standard Operating Procedures (SOPs) for all critical reporting functions
Deliver monthly data quality assessments identifying areas for improvement
Ensure proper data storage, security, and access controls for incident information
Adapt to take on additional roles and responsibilities as required by the company or clients
2.2 Stakeholder Communication:
Establish regular communication channels with country and regional teams
Implement and maintain a comprehensive action tracking system with target closure dates
Conduct monthly update meetings with regional representatives
Develop standardized templates for cross-regional communications
2.3 Analytics and Reporting:
Create customized dashboards for key stakeholders showing critical metrics
Deliver quarterly trend analysis identifying recurring issues and systemic risks
Provide analytical reports highlighting global trends affecting multiple regions
Standardize reporting metrics and formats across different countries and regions
Develop visualization tools that effectively communicate complex incident data
Ensure consistent implementation and tracking of risk mitigation strategies across regions
2.4 Technology and Process Continuous Improvement:
Deliver recommendations for reporting enhancements and process improvements wherever possible, including.Research and propose suitable analytics tools that can help to enhance reporting quality
Develop automation solutions for routine reporting tasks to improve efficiency
Create user-friendly documentation for all reporting processes and systems
Conduct bi-annual effectiveness reviews of existing reporting methodologies
Implement process improvements periodically based on stakeholder feedback
Create training materials to support adoption of new reporting technologies
2.5 Compliance and Governance:
Ensure compliance with internal standards and policies
Support internal and external audit processes as required
Develop compliant standards for the effective management of global incident data
2.6 Critical Facilities System Monitoring (APAC Backup):
Maintain capability and readiness to monitor APAC critical facility systems as needed
3.0 Desired or preferred experience and technical skills:
3.1 Data Analytics
Proficiency in Excel, Power BI and/ similar tools data processing tools
Statistical analysis capabilities
Data visualization expertise
Ensure data accuracy and completeness.
3.2 Facility Engineering Knowledge
Understanding of critical facility systems and operations
Familiarity with common incident types and resolution approaches
Knowledge of industry standards and best practices
Ability to interpret technical system alerts (for APAC monitoring backup)
3.3 Communication and Use of Tools
Microsoft Teams collaboration skills
Email management and organization
Virtual meeting facilitation
Document sharing and version control
Ability and willingness to communicate adequately across different countries and regions
Fluency at a professional level in written and spoken English
3.4 Project Management
Tracking capabilities for follow-up actions
Management of deadlines and structured timeframes for completing and issuing reports
Stakeholder management across time zones
Resource prioritization
4.0 Required Skills and Experience:
Bachelor's degree required, with 4-5 years of proven experience in a similar role, preferably in a command center/facilities management/Data analytics environment.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
