Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Soft Services Executive - Job Description
The Soft Services Executive will oversee and manage all soft facility management services across a 1.5 lakh square feet facility, ensuring optimal operational efficiency, cost-effectiveness, and service quality delivery.
Key ResponsibilitiesService Management & OperationsManage housekeeping operations across 1.5 lakh sq. ft. including offices, common areas, restrooms, cafeteria and shop floors
Oversee services including access control, visitor management,
Coordinate landscaping and exterior maintenance services
Manage catering services, pantry operations, and vending machine services
Supervise pest control, waste management, and recycling programs
Vendor ManagementManage soft service vendors and contractors
Negotiate service contracts and ensure SLA compliance
Conduct regular vendor performance reviews and audits
Coordinate vendor schedules and resource allocation
Ensure vendor compliance with safety and quality standards
Team LeadershipSupervise soft services staff (housekeeping, pantry support staff)
Conduct training programs and skill development initiatives
Manage staff scheduling, attendance, and performance evaluations
Ensure adequate staffing levels across all shifts
Budget & Cost Management
Monitor and control operational expenses
Prepare monthly cost reports and variance analysis
Identify cost optimization opportunities
Approve invoices and process payments
Quality Assurance & ComplianceImplement and maintain service quality standards
Conduct regular facility inspections and audits
Ensure compliance with health, safety, and environmental regulations
Manage client complaints and service improvement initiatives
Maintain ISO certifications and other quality standards
Technology & Innovation
Utilize data analytics for performance monitoring
Required QualificationsEducation & ExperienceBachelor's degree in hotel Management, or related field
5-8 years of experience in facility management or soft services
Minimum 2 years in supervisory/management role
Experience managing large facilities ( >1 lakh sq. ft. preferred)
Technical SkillsKnowledge of soft services operations and best practices
Understanding of safety regulations and compliance requirements
Proficiency in FM software and MS Office Suite
Budget management and financial analysis skills
Vendor management and contract negotiation experience
Soft SkillsStrong leadership and team management abilities
Excellent communication and interpersonal skills
Problem-solving and decision-making capabilities
Customer service orientation
Ability to work under pressure and manage multiple priorities
Reporting StructureReports to: Facility Manager/AFM Manager
Manages: Soft Services Supervisors, Vendor Managers
Coordinates with: Hard Services Team, Client Representatives, Corporate Teams
Working ConditionsFull-time position with occasional extended hours
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
