Facility Executive - Soft Services

Facility Executive - Soft Services

Integrated Facilities Management - Work Dynamics

What this job involves:

To provide comprehensive facility and contract management for the client, with a focus on continuous improvement.

Achievement of the Key Performance Indicators and Service Level Agreement targets

Property Operations

• Managing all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery - this includes all cleaning functions, Pantry and Mailroom Pest Control, Indoor plant maintenance services.
• Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
• Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
• Routinely Inspect all contracted services to ensure performance measures are being maintained
• Ensure Helpdesk service/Corrigo requests are attended to in time.
• Effectively manage the mailroom services to ensure an on time deliverable system
• Achieve client satisfaction to Client expectations.

Reporting

• Daily/Weekly reports.
• Contribute to the Monthly Management Report to client and other reports as required.

Vendor Management

• Manage service contracts, including inspections and quality management of service delivery
• Prepare tender documentation, evaluation of tenders; prepare contracts
• Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client.

Others

• Manage all Health and Safety issues and actively participate in Health and Safety reviews
• Tertiary qualifications in property, building or facilities management required.
• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Demonstrated experience with continuous improvement initiatives highly desirable.
• Demonstrated experience with client reporting and preparation of reports required.
• Achievement of Contracted Service Levels and Performance Indicators.
• Achievement of contracted Customer Satisfaction expectations.
• Management of resource to ensure no disruption to client business.
• Achievement of savings initiatives as agreed with Client.
• Delivery of Agreed Initiatives as per Client/Jones Lang LaSalle Initiatives Road Map.
• Achievement of performance goals as agreed with manager

Is able to make difficult decisions and resolve problems or improve operations.

Actively searches out opportunities to achieve best results

• Listens effectively and communicates through actions and examples. Have strong written and oral communication skills.

You should have earned an experience of more than 4 to 5 years in Facility Management - Soft Service . We ll also expect you to work as a part of a diverse team in both leadership and individual contributor expertise.