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eCommerce Customer Experience Analyst

5 years

0 Lacs

bengaluru karnataka

Posted:2 days ago| Platform: Indeed logo

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Skills Required

data management analytics technology vision stack portfolio ai pcs server storage software engagement drive strategies design integrity analysis analyze metrics retention dashboard automate visualize accessibility development marketing statistics shopify visualization power programming python storytelling communication compliance recruitment recording transactions video payments training report

Work Mode

On-site

Job Type

Full Time

Job Description

General Information

Req #
WD00091494
Career Area:
Data Management and Analytics
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Wednesday, December 17, 2025
Working Time:
Full-time
Additional Locations:
  • India - Karnātaka - Bangalore
  • India - Karnātaka - BANGALORE

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).


This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Overview

Lenovo is seeking a passionate and data-driven E-Commerce CX Data Analyst to join our dynamic LXG team. At Lenovo, the customer is at the heart of everything we do. You will play a pivotal role in improving online customer satisfaction, engagement, and conversion. This position combines a deep understanding of e-commerce dynamics with strong analytical capabilities to uncover insights that drive measurable business outcomes. The analyst will work cross-functionally with key stakeholders from across the organization to translate data into actionable strategies that enhance the end-to-end online customer journey.

Key Responsibilities

  • Voice of Customer (VoC) Management
    Own survey design, ensure data integrity, manage vendor relationships, and govern operating procedures to enable continuous listening and actionable feedback across Lenovo’s digital ecosystem.
  • Data Analysis & Visualization
    Analyze CX and e-commerce metrics such as conversion rates, retention, LTV, and NPS/CSAT to uncover friction points, satisfaction drivers, and growth opportunities across the online customer journey.
  • Dashboard Development
    Design, automate, and maintain dynamic dashboards that visualize KPIs across the digital experience, ensuring data accuracy, accessibility, and strategic alignment.
  • Insight Communication
    Transform complex data into compelling, insight-driven stories and recommendations that influence key business decisions and drive measurable CX improvements.
  • Cross-Functional Project Leadership
    Lead CX initiatives by partnering across global teams to embed customer feedback into design and development. Drive alignment and ensure timely, impactful delivery of insights-driven projects.
  • CX Trends & Innovation
    Stay current with emerging trends in CX data science, analytics, and human-computer interaction to continuously elevate Lenovo’s digital experience.

Qualifications

  • Bachelor’s degree in Data Analytics, Business, Marketing, Statistics, Economics, or a related field.
  • 3–5+ years of experience in e-commerce analytics, customer experience analytics, and/or digital insights roles.
  • Knowledge of e-commerce KPIs (e.g., conversion rate, cart abandonment rate, average order value, customer lifetime value), web analytics platforms (e.g., Google Analytics) and ideally familiarity with e-commerce platforms (like Shopify, Magento)
  • Proficiency in data visualization tools (e.g., Power BI), programming languages (e.g., Python), and CX platforms
  • Demonstrated ability to turn complex data into clear, actionable insights that influence business strategy.
  • Excellent storytelling, communication, and stakeholder management skills with experience presenting to senior leaders.
  • Passion for understanding customer behavior and optimizing the digital experience.
Additional Locations:
  • India - Karnātaka - Bangalore
  • India - Karnātaka - BANGALORE

NOTICE FOR PUBLIC

At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.
Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.
Kindly verify job offers through the official Lenovo careers page or contact IndiaTA@lenovo.com. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.

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