We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Overview
Lenovo is seeking a passionate and data-driven
E-Commerce CX Data Analyst
to join our dynamic LXG team. At Lenovo, the customer is at the heart of everything we do. You will play a pivotal role in improving online customer satisfaction, engagement, and conversion. This position combines a deep understanding of e-commerce dynamics with strong analytical capabilities to uncover insights that drive measurable business outcomes. The analyst will work cross-functionally with key stakeholders from across the organization to translate data into actionable strategies that enhance the end-to-end online customer journey.
Key Responsibilities
- Voice of Customer (VoC) Management Own survey design, ensure data integrity, manage vendor relationships, and govern operating procedures to enable continuous listening and actionable feedback across Lenovo’s digital ecosystem.
- Data Analysis Visualization Analyze CX and e-commerce metrics such as conversion rates, retention, LTV, and NPS/CSAT to uncover friction points, satisfaction drivers, and growth opportunities across the online customer journey.
- Dashboard Development Design, automate, and maintain dynamic dashboards that visualize KPIs across the digital experience, ensuring data accuracy, accessibility, and strategic alignment.
- Insight Communication Transform complex data into compelling, insight-driven stories and recommendations that influence key business decisions and drive measurable CX improvements.
- Cross-Functional Project Leadership Lead CX initiatives by partnering across global teams to embed customer feedback into design and development. Drive alignment and ensure timely, impactful delivery of insights-driven projects.
- CX Trends Innovation Stay current with emerging trends in CX data science, analytics, and human-computer interaction to continuously elevate Lenovo’s digital experience.
Qualifications
- Bachelor’s degree in Data Analytics, Business, Marketing, Statistics, Economics, or a related field.
- 3–5+ years of experience in e-commerce analytics, customer experience analytics, and/or digital insights roles.
- Knowledge of e-commerce KPIs (e.g., conversion rate, cart abandonment rate, average order value, customer lifetime value), web analytics platforms (e.g., Google Analytics) and ideally familiarity with e-commerce platforms (like Shopify, Magento)
- Proficiency in data visualization tools (e.g., Power BI), programming languages (e.g., Python), and CX platforms
- Demonstrated ability to turn complex data into clear, actionable insights that influence business strategy.
- Excellent storytelling, communication, and stakeholder management skills with experience presenting to senior leaders.
- Passion for understanding customer behavior and optimizing the digital experience.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
