Director of Operations

About the Role

Director of Operations

This is a role for a strategic and entrepreneurial leader who thrives in complex environments, communicates with clarity and influence, and brings a strong commitment to impact at scale.

Key Responsibilities

1. Strategic Leadership & Program Vision

• Define and execute the operational strategy for Mindspark across multiple states in alignment with national education priorities and EI’s long-term goals.
  

• Translate strategic vision into actionable plans with clear KPIs, leveraging data and feedback to improve effectiveness.
  

• Identify new markets and design sustainable delivery models for diverse contexts (government, CSR, NGO).
  

• analytical and problem-solving skills

• visionary mindset

2. Government Relations & Strategic Partnerships

• Serve as the senior-most representative to state education departments, district officials, and policy makers.
  

• Lead MoU negotiations, partnership structuring, and implementation planning with government stakeholders.
  

• Represent EI at policy summits, donor forums, and government platforms—articulating Mindspark’s impact and vision.
  

• Build and manage high-value partnerships with development organizations, CSR partners, and philanthropies.
  

• exceptional communication and public speaking skills

• empathy, influence, and cultural sensitivity

3. Large-Scale Program Implementation

• Oversee high-quality program delivery across thousands of schools and multiple states, ensuring fidelity to the Mindspark model.
  

• Manage logistics for deployment—devices, software, training, and tech support.
  

• quality assurance frameworks

• scalable processes

• bias for execution

4. Team Leadership & Organizational Development

• Build and lead a distributed team of 50+ operations professionals with clear structures and accountability.
  

• Drive hiring, onboarding, training, and performance management systems that foster continuous growth.
  

• excellence, ownership, and collaboration

• Work cross-functionally with product, tech, and research to deliver unified program outcomes.
  

• emotional intelligence

5. Stakeholder Engagement & Communication

• Ensure transparent, high-quality reporting to government partners, donors, and internal leadership.
  

• Proactively manage risks and challenges through structured problem-solving and responsive communication.
  

• clear, timely, and constructive engagement

6. Innovation & Continuous Improvement

• Lead innovation in operational strategy and delivery—testing new approaches, technologies, and processes.
  

• Pilot scalable initiatives that improve efficiency and effectiveness.
  

• experimentation, learning, and data-informed decision-making

Essential Qualifications

• 12–15 years of progressive experience in large-scale, multi-location program management.
  

• At least 7 years in mid-to-senior leadership roles with direct team and strategy responsibility.
  

• Proven success in scaling programs from pilot to full implementation.
  

• Demonstrated experience in managing government partnerships and working across geographies.
  

• Strong stakeholder and donor engagement experience.
  

• Experience managing large teams (30+), building collaborative cultures, and driving outcomes.
  

• Fluency in English and Hindi (spoken and written).
  

• Locations: Bangalore / Ahmedabad / Delhi
  

• Comfortable with extensive travel across India even to remote regions.
  

Preferred Qualifications

• Experience with state education programs, EdTech platforms, or government partnerships.
  

• Familiarity with India’s education system and public sector dynamics.
  

• Exposure to impact measurement, data-driven decision making, and evidence-based program improvement.
  

• Experience with project management methodologies and tools (e.g., Agile, JIRA).
  

• Fluency in a regional language is a plus.