Director of Customer Success

About Sirion

AI–native Contract Lifecyle Management (CLM) platform

www.sirion.ai

Power the Future of AI & Why This Role Matters

Director – Delivery & Customer Success (CLM)

How You’ll Make an Impact

• Own End-to-End Delivery

  — Lead the delivery of enterprise CLM programs across pre- and post-signature phases, ensuring on-time execution, value realization, and measurable business outcomes.

• Drive Customer Success Outcomes

  — Improve renewal rates, reduce churn, and expand account growth through delivery-led adoption and value-driven upsells.

• Champion the Customer Journey

  — Map and optimize the delivery lifecycle from contracting and onboarding to implementation, adoption, and advocacy.

• Strengthen Governance & Metrics

  — Establish delivery governance, SLA adherence, and operational dashboards that provide transparency for internal and customer executives.

• Lead a World-Class Team

  — Attract, mentor, and scale a global team across delivery, customer success, and support functions, fostering collaboration and continuous learning.

• Leverage Technology & CLM Innovation

  — Utilize Salesforce, Gainsight, and CLM platforms alongside delivery tools like ServiceNow, JIRA, and CogniSaaS to enhance efficiency and predictability.

• Influence Product & Business Strategy

  — Provide structured feedback from customer engagements to Sirion’s product and engineering teams to shape future innovation in CLM delivery.

Skills & Experience You Bring to the Table

• Experience

  : 12+ years leading enterprise delivery, CLM, and customer-facing organizations with portfolios of $5M+ ARR.

• CLM Expertise

  : Strong hands-on experience with Contract Lifecycle Management platforms and workflows.

• Pre- & Post-Signature Mastery

  : Proven track record of managing delivery and customer management across both contracting and execution phases.

• Results Orientation

  : Demonstrated 95%+ retention rates and 30%+ annual upsell percentages in enterprise SaaS.

• Delivery Governance

  : Deep expertise in SLA management, operational metrics, and scaling global delivery teams.

• Leadership & Collaboration

  : Empathetic, process-driven, and inspiring leader who fosters cross-functional alignment.

• Education

  : Bachelor’s degree required (Computer Science, Engineering, or related discipline preferred).

Commitment to Diversity and Inclusion

We are an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, gender, religion, national origin, ancestry, age, disability, medical condition, genetic information, military or veteran status, marital status, pregnancy, gender identity, sexual orientation, or any other protected characteristic. We provide reasonable accommodations for disabled employees and applicants as required by law. These principles apply to all aspects of employment, including recruitment, training, promotions, compensation, benefits, transfers, and social programs.

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Career at Sirion