Director of Customer Success

Location: Bengaluru Experience: 12+ years in Customer Success, Solutions, or Strategic Customer Engagement roles Role Overview As a Customer Success Director at Accops, you will be the strategic partner and business advisor for our most valued customers. This role demands a unique combination of Technical depth, Industry understanding , and Business strategy to identify customer use cases, drive adoption, and deliver long-term value. You will work closely with C-level stakeholders to translate business challenges into technological outcomes, ensure successful product deployment, and lead value-based expansion conversations. Key Responsibilities: Build strong executive relationships to uncover business use cases and align them with Accops’ solutions. Act as a trusted advisor on technical enablement, architecture planning, and roadmap adoption. Drive measurable value by tracking KPIs and ensuring outcomes are tied to customer success. Lead strategic QBRs using data-driven insights to reinforce ROI and identify growth opportunities. Collaborate with Product, Sales, and Engineering teams to channel feedback into product innovation. Develop compelling business cases and narratives tailored to each customer’s goals. Promote customer advocacy through case studies, references, and industry forums. Requirements: 12+ years in Customer Success, Solution Consulting, or Strategic Account Management in tech companies. Proven ability to align complex solutions with real business outcomes. Strong executive presence and ability to influence at the CxO level. Industry expertise in BFSI, Government, Healthcare, or Manufacturing. Ownership mindset with strong accountability for customer value and expansion. Analytical, data-driven, and highly strategic in customer engagement. Exceptional communication, storytelling, and negotiation skills. Preferred Qualifications: Experience in IT Security, VDI (Citrix, Accops, VMware, Omnissa), or Zero-Trust technologies. Individual contributor managing enterprise customer portfolios. MBA or equivalent experience in business strategy is a plus. Show more Show less