Director, HRBP & Operations

About the Company:

Ouro is a global, vertically-integrated financial services and technology company dedicated to the delivery of innovative financial empowerment solutions to consumers worldwide. Ouro’s financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners.

Ouro's flagship product Netspend provides prepaid and debit account solutions that connect customers with secure, convenient access to global payment networks so they can manage their money and make everyday purchases. With a nationwide U.S. retail network, customers can purchase and reload Netspend products at 130,000 reload points and over 100,000 distributing locations.

Since Ouro's founding in 1999 by industry pioneers Roy and Bertrand Sosa, Ouro products have processed billions of dollars in transaction volume and served millions of customers worldwide. The company is headquartered in Austin, Texas with regional offices around the world. Learn more at www.ouro.com.

Job Title: Director, HRBP & Operations – India
Location: Noida, India
Reports To: Head of People
Work Arrangement: Hybrid (3 days onsite, 2 day remote)

About the Role:

We are seeking a seasoned Director of Human Resources Business Partner & Operations to lead both strategic HR business partnering and day-to-day HR operations for our India workforce. This individual will play a critical role in partnering with senior leaders to shape organizational strategies, drive talent initiatives, and lead HR operations including payroll, compliance, and employee lifecycle management. The ideal candidate brings a balance of strategic thinking, operational rigor, and strong interpersonal skills.

Key Responsibilities:

Strategic HR Business Partnering

• Serve as a trusted advisor to business leaders on HR strategy, organization design, and workforce planning.

• Lead initiatives related to performance management, talent reviews, employee engagement, and leadership development.

• Partner with global HR and business leadership to align India HR strategy with company-wide objectives.

• Facilitate change management efforts and support leaders during organizational transitions.

Operational HR Management

• Oversee and continuously improve all HR operations, including payroll, and benefits administration

• Ensure compliance with local labor laws and internal policies, including maintaining accurate and legally compliant employee records.

• Develop and implement policies, procedures, and programs to support a compliant and high-performance workplace.

• Lead HR audits and ensure readiness for internal/external compliance requirements.

People Analytics and Insights

• Leverage HR data to identify trends, forecast needs, and provide insights to influence decision-making.

• Partner with finance and other functions to align headcount, compensation, and budget forecasting.

Leadership and Team Management

• Lead and develop a high-performing HR team.

• Partner and work closely with the local Finance team

• Promote a culture of feedback, accountability, and continuous improvement across the organization.

Recruiting and Talent Acquisition

• Oversee full-cycle recruiting efforts in partnership with hiring managers, ensuring timely, high-quality hires that meet business needs.

• Drive talent acquisition strategies to build strong pipelines, enhance employer branding, and deliver a positive candidate experience.

Employee Relations and Engagement

• Resolve complex employee relations issues and manage sensitive investigations with integrity and fairness.

• Support employee experience initiatives including onboarding and culture-building programs.

Qualifications:

• 10+ years of progressive HR experience, with at least 5 years in an HR Business Partner or strategic HR leadership role.

• Bachelor's degree in Human Resources, Business Administration, or related field; Master’s degree preferred.

• Proven experience leading HR operations in a fast-paced, matrixed, or global environment.

• Demonstrated experience advising senior leaders and influencing at all levels of the organization.

• Deep understanding of India labor laws, payroll systems, and HRIS platforms.

• Strong analytical and problem-solving abilities with experience in HR data reporting and decision-making.

• Excellent communication, facilitation, and conflict-resolution skills.

• High level of integrity, professionalism, and confidentiality.