Director - Engineering

Duties & Responsibilities

• Provide 24 X 7 x 365 operations for all critical Staples applications
  

• Track and drive down Mean Time to Resolve (MTTR) and Mean Time to Detect (MTTD) KPIs across the application portfolio
  

• Be relentless in the pursuit of application stability and performance
  

• Lead and coach a high-performing Operations Team - act as an effective people manger, supporting morale, engagement and career development
  

• Help to build a collaborative DevOps strategy and partnership with local and remote development and infrastructure teams
  

• Lead DevOps & Tooling development for the Enterprise; including: critical application portfolio, public cloud and on-premise infrastructure
  

• Develop automation strategy and roadmaps to support holistic automation testing covering entire lifecycle for projects/engagements based on the technical analysis, complexity and reusability
  

• Focus on the development and maturation of the QA automation and DevOps app automation efforts
  

• Regular engagement with the release engineering team to integrate test execution, automation and reporting through the CI/CD process
  

• Work closely with business and technology executives to develop platforms vision, strategy and execution plans that are aligned with business outcomes.
  

• Be the decision maker for platform operational issues and ensure objectives are effectively achieved and provide input to strategy setting.
  

• Maintain strong SLAs and KPIs (business metrics) for the application platforms primarily focusing on ecommerce, merchandising and marketplace areas
  

• Establish a continuous improvement plan for Platform Operations, including technology reviews, root cause analysis, after action reports analysis and application portfolio reviews in order to ensure adequate operating environments for critical applications
  

• Develop a strong and positive culture of ownership amongst onshore and offshore teams and drive inter-department communication and collaboration
  

• Partner with and influence stakeholders to promote automation, simplification, standardization and innovation and to ensure risks are understood and minimized
  

• Champion the platform strategy in moving applications from legacy systems into open source technologies in the cloud
  

• Provide clear direction and roadmap for the next generation monitoring, experimental testing, service management and governance and effective KPI/SLA management
  

• Strong technical depth and vision for ecommerce into developing the next generation platforms for scalability/reliability
  

• Focus on Innovation on how to enable/motivate the team in bringing in tech focus and experimenting ideas
  

• Champion security in the operational systems, processes and policies within the application ecosystem
  

• Continually evaluate new opportunities for improved operational excellence through internal technical and operational optimization and third-party relationships
  

Basic Qualifications

• Bachelor’s degree plus 15years of experience in a related field
  
• 5 years’ experience in a software development or QA leadership role
  
• Outstanding people management experience (managed 20 + people including managers)
  
• Demonstrated leadership ability
  
• Has relentlessly high standards (is never satisfied with the status quo)
  
• Highly developed mentoring and team building skills
  

• At least 5 years of hands-on technical experience
  

• Ecommerce experience
  

• Financial responsibility against a minimum $5M budget
  

• Highly developed negotiation, facilitation and consensus building skills
  

• Highly developed oral and written communication skills; strong presentation skills
  

• Hands on experience with test automation tools such as Silk or Selenium
  

• Hands on experience with open source automation tools such as Ansible or Puppet
  

• Hands on experience with modern monitoring tools such as Splunk, Nagios, CloudWatch or Prometheus
  

• Adept at conducting research into operational-related issues
  

• Outstanding problem-solving skills
  

Preferred Qualifications