EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
We are seeking a seasoned Director - Delivery Management to lead complex IT delivery programs and ensure excellence across large-scale client engagements. This role demands a results-driven leader with a proven track record of managing global portfolios, driving innovation, and building high-performing teams while maintaining strong client relationships at the executive level.
Responsibilities
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Oversee the end-to-end delivery lifecycle for client engagements, including strategic planning, implementation, governance, and post-implementation support
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Ensure delivery metrics such as scope, schedule adherence, quality, budget compliance, and operational KPIs are consistently met across all engagements
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Manage multi-project portfolios and large cross-functional teams, ensuring collaboration across domains like engineering, quality assurance, business analysis, architecture, and DevOps
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Own the program governance model (SteerCo, WSR, MSR), engaging stakeholders at all delivery levels to maintain alignment on key deliverables and risks
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Take full accountability for the financial health of the client portfolio, including revenue recognition, profitability, and margin improvement
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Perform budget forecasting, variance analysis, and corrective action planning to meet financial targets
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Identify areas for cost optimization and drive OPEX reduction through automation, resource optimization, or enhanced delivery models
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Monitor resource utilization and productivity metrics across multiple projects
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Serve as the primary client liaison for senior-level relationships (e.g., Directors, VPs, CXOs)
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Translate client business challenges into actionable delivery strategies and maintain alignment with client objectives
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Regularly conduct Steering Committee (SteerCo) sessions and executive-level communication to provide delivery updates and propose innovations
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Build, lead, and mentor large distributed teams of 100-150+ resources across nearshore, offshore, and onshore delivery locations
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Design workforce optimization strategies to align the right resources for the program’s delivery outcomes
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Cultivate high-performing teams and drive talent development through mentoring and coaching
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Mediate resource conflicts and escalations while ensuring delivery deadlines are met
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Proactively identify, assess, and mitigate program risks to ensure delivery schedules and client KPIs are not impacted
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Plan for contingencies by implementing robust mitigation actions and escalation protocols
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Ensure continuity of services during high-pressure situations like transitions or operational bottlenecks
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Identify up-sell/cross-sell opportunities within accounts and develop strategies for expanding EPAM's footprint
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Partner with sales and pre-sales teams to contribute to RFPs, SOWs, and business proposals
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Work with Account Managers to leverage successful delivery outcomes for growing client engagements further
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Drive new logo acquisitions by showcasing delivery leadership and engineering excellence
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Drive continuous innovation for client projects through automation, process enhancements, and the adoption of emerging technologies
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Promote best practices across delivery teams, ensuring clients benefit from EPAM’s cutting-edge solutions like cloud-native apps, data platforms, AI/ML, and DevOps pipelines
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Regularly conduct retrospectives and implement improvements to delivery frameworks
Requirements
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20-25 years of IT program delivery experience, with at least 5-7 years in leadership roles (Senior Manager, Delivery Lead, etc.), handling cross-functional teams and global portfolios
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Proven experience managing multi-million-dollar client accounts and portfolios
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Strong experience with onshore-offshore delivery models, managing and scaling distributed teams efficiently
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Expertise in large-scale enterprise programs across industries such as BFSI, Telecom, Healthcare, Retail, or Life Sciences
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Strong ability to influence and manage senior-level client stakeholders (Directors, VPs, CXOs) while building trusted relationships
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Pragmatic leadership approach to resolve escalations, handle conflicts within delivery teams, and overcome program challenges effectively
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Experience mentoring delivery teams and building leadership pipelines within the organization
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Familiarity with modern technologies and delivery methods, including Cloud Platforms (AWS, Azure, GCP), Microservices & DevOps, Data analytics platforms (Tableau, Power BI, BigQuery), and Automation frameworks like RPA (UiPath, Blue Prism)
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Understanding of ITIL/ITSM frameworks and SLA-driven managed services delivery
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Knowledge of Agile development methodologies (Scrum, SAFe) and traditional Waterfall-based delivery
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Exceptional leadership, negotiation, and decision-making skills for managing high-pressure situations and escalating delivery performance
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Ability to thrive in ambiguity and deliver results under challenging timelines
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Strong analytical, communication, and interpersonal abilities for fostering team and client collaboration
Nice to have
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PMP / PRINCE2 (Program/Project Management certifications)
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Scrum Master or SAFe Certified Agilist
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Cloud Certifications (AWS, Azure, or GCP)
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Knowledge of automation/tools certification (e.g., Tableau, RPA)
We offer
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Opportunity to work on technical challenges that may impact across geographies
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Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
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Opportunity to share your ideas on international platforms
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Sponsored Tech Talks & Hackathons
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Unlimited access to LinkedIn learning solutions
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Possibility to relocate to any EPAM office for short and long-term projects
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Focused individual development
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Benefit package:
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Health benefits
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Retirement benefits
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Paid time off
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Flexible benefits
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Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)
