Dialer Manager

Job Title: Dialer Manager – BPO (Ameyo Dialer)

Location: [Karol Bagh,Delhi]
Department: Operations / Contact Center
Reports to: Head of Operations / Contact Center Manager
Job Type: Full-Time

Job Summary:

We are looking for an experienced Dialer Manager to lead and manage outbound dialing operations using the Ameyo dialer in a high-volume BPO environment. The ideal candidate will be responsible for end-to-end dialer management, campaign execution, performance analytics, and ensuring the dialer system operates at maximum efficiency with minimal downtime.

Key Responsibilities:

• Manage and maintain the Ameyo dialer system for all outbound campaigns (predictive, progressive, preview, and manual modes).
• Lead the dialer team to support daily operations, ensuring compliance with KPIs and SLAs.
• Set up, configure, and monitor campaigns, lists, call flow strategies, and lead distribution.
• Monitor dialer performance in real-time, analyze drop rates, contact rates, and connect efficiency.
• Coordinate with operations, IT, and QA teams to support campaign requirements and resolve issues.
• Regularly update and manage Do Not Call (DNC) lists and ensure compliance with regulations (e.g., TRAI, TCPA).
• Generate and analyze daily/weekly/monthly reports on dialer activity and campaign performance.
• Optimize lead penetration by recycling strategies and time zone mapping.
• Manage lead uploads, data segmentation, and campaign pacing to maximize contactability.
• Troubleshoot and escalate dialer-related technical issues with Ameyo support if required.
• Train and mentor dialer executives to ensure smooth workflow and process adherence.

Qualifications:

• Bachelor’s degree in any discipline; technical background is an advantage.
• 5 years of experience as a Dialer Manager or Senior Dialer Executive in a BPO environment.
• Proven hands-on experience with Ameyo dialer is a must.
• Strong analytical skills and proficiency in Excel, dashboards, and reporting tools.
• Excellent understanding of call center KPIs, dialing strategies, and campaign optimization.
• Good communication, leadership, and cross-functional collaboration skills.
• Familiarity with telecom regulations and data compliance standards (e.g., DNC, TCPA, GDPR).

Preferred Skills (Nice to Have):

• Experience in integrating dialers with CRM or lead management tools.
• Knowledge of ACD, IVR, workforce management systems, and call routing.
• Understanding of inbound-outbound blended campaign management.

Interested candidate can call or WhatsApp on 9289809622 HR Prachi

Job Type: Full-time

Pay: ₹30,000.00 - ₹60,000.00 per month

Benefits:

• Provident Fund

Work Location: In person

Speak with the employer
+91 9289809622