188 Jobs in Karol Bāgh

Making Outbound Calls: Contact potential or existing customers to inform them about products or services, gather feedback, or follow up on inquiries. Receiving Inbound Calls: Answer incoming calls from customers to provide information, resolve issues, and address queries or complaints. Maintaining Customer Records: Accurately record details of interactions and update customer databases with relevant information. Achieving Targets: Meet call and sales quotas, and contribute to team performance goals. Customer Relationship Management: Build and maintain positive relationships with customers, ensuring high satisfaction and loyalty. Job Type: Full-time Pay: ₹10,000.00 - ₹18,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Education: Secondary(10th Pass) (Required) Work Location: In person

Job Description We are seeking skilled Hand Embroiderers with a keen eye for detail and a passion for craftsmanship to join our design and production team. The ideal candidate should be experienced in intricate embroidery techniques and capable of bringing creative patterns to life on luxury garments. Key Responsibilities Execute high-quality hand embroidery work based on provided designs and patterns. Work with various fabrics, beads, threads, sequins, zari, and stones. Translate design briefs into finished embroidery on garments such as gowns, lehengas, sarees, and contemporary pieces. Maintain consistency, neatness, and precision in embroidery. Collaborate with the design team to explore new techniques and finishes. Meet production timelines and quality standards. Requirements Proven experience in hand embroidery (2+ years preferred). Knowledge of different embroidery styles like zardozi, aari, French knots, and thread work. Strong attention to detail and patience. Ability to follow design instructions precisely. Passion for craftsmanship and fashion. Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Paid sick time Paid time off Schedule: Day shift Work Location: In person Application Deadline: 31/07/2025

Core Responsibilities: Calendar Management: Scheduling meetings, appointments, and travel arrangements for the Director. This includes prioritizing and resolving scheduling conflicts. Communication Management: Managing the Director's correspondence (emails, phone calls, etc.), filtering and prioritizing items for the Director's attention, and drafting responses as needed. Meeting Coordination: Preparing agendas, coordinating logistics (venue, catering, materials), and taking minutes for meetings, both internal and external. Document Preparation: Drafting, editing, and proofreading correspondence, reports, presentations, and other documents. Project Coordination: Assisting with the planning, execution, and tracking of various projects, ensuring deadlines are met and key stakeholders are informed. Confidentiality: Maintaining strict confidentiality with sensitive information, financial documents, and personal matters. Relationship Management: Building and maintaining strong working relationships with internal and external stakeholders. General Administrative Support: Handling a range of administrative tasks, such as managing files, ordering supplies, and processing expenses. Research and Information Gathering: Conducting research and compiling information to support the Director's decision-making. Key Skills and Qualifications: Strong Organizational and Time Management Skills: Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment. Excellent Communication Skills: Clear and concise written and verbal communication skills for interacting with various stakeholders. Proficiency in Microsoft Office Suite: Strong skills in Word, Excel, PowerPoint, and Outlook. Discretion and Confidentiality: Ability to handle sensitive information with integrity and professionalism. Problem-Solving and Decision-Making Skills: Ability to identify and resolve issues independently. Proactive and Detail-Oriented: Anticipating needs and paying close attention to detail. Experience: Previous experience as an Executive Assistant or in a similar administrative support role is often required. Job Type: Full-time Pay: ₹60,000.00 - ₹65,000.00 per month Benefits: Cell phone reimbursement Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Karol Bagh, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required) Education: Master's (Preferred) Experience: total work: 10 years (Preferred) Language: English (Preferred) Work Location: In person

Job Title: Dialer Manager – BPO (Ameyo Dialer) Location: [Karol Bagh,Delhi] Department: Operations / Contact Center Reports to: Head of Operations / Contact Center Manager Job Type: Full-Time Job Summary: We are looking for an experienced Dialer Manager to lead and manage outbound dialing operations using the Ameyo dialer in a high-volume BPO environment. The ideal candidate will be responsible for end-to-end dialer management, campaign execution, performance analytics, and ensuring the dialer system operates at maximum efficiency with minimal downtime. Key Responsibilities: Manage and maintain the Ameyo dialer system for all outbound campaigns (predictive, progressive, preview, and manual modes). Lead the dialer team to support daily operations, ensuring compliance with KPIs and SLAs. Set up, configure, and monitor campaigns, lists, call flow strategies, and lead distribution. Monitor dialer performance in real-time, analyze drop rates, contact rates, and connect efficiency. Coordinate with operations, IT, and QA teams to support campaign requirements and resolve issues. Regularly update and manage Do Not Call (DNC) lists and ensure compliance with regulations (e.g., TRAI, TCPA). Generate and analyze daily/weekly/monthly reports on dialer activity and campaign performance. Optimize lead penetration by recycling strategies and time zone mapping. Manage lead uploads, data segmentation, and campaign pacing to maximize contactability. Troubleshoot and escalate dialer-related technical issues with Ameyo support if required. Train and mentor dialer executives to ensure smooth workflow and process adherence. Qualifications: Bachelor’s degree in any discipline; technical background is an advantage. 5 years of experience as a Dialer Manager or Senior Dialer Executive in a BPO environment. Proven hands-on experience with Ameyo dialer is a must. Strong analytical skills and proficiency in Excel, dashboards, and reporting tools. Excellent understanding of call center KPIs, dialing strategies, and campaign optimization. Good communication, leadership, and cross-functional collaboration skills. Familiarity with telecom regulations and data compliance standards (e.g., DNC, TCPA, GDPR). Preferred Skills (Nice to Have): Experience in integrating dialers with CRM or lead management tools. Knowledge of ACD, IVR, workforce management systems, and call routing. Understanding of inbound-outbound blended campaign management. Interested candidate can call or WhatsApp on 9289809622 HR Prachi Job Type: Full-time Pay: ₹30,000.00 - ₹60,000.00 per month Benefits: Provident Fund Work Location: In person Speak with the employer +91 9289809622

We are looking for creative and detail oriented candidate to join our team. the ideal candidate will have a strong portfolio showcasing their design skills across digital and print media. you will be responsible for creating visually appealing designs that align with our brand identity and marketing plan. Job Type: Full-time Pay: ₹5,000.00 - ₹10,000.00 per month Work Location: In person

Key Responsibilities: Brand Promotion & Awareness Assist in executing marketing campaigns, showroom promotions, and brand awareness drives. Represent the brand at trade events, exhibitions, and in-store events. Client Interaction & Presentation Deliver compelling presentations to retail clients, partners, and influencers. Confidently communicate brand values, product USPs, and promotional offers. Content & Social Support Coordinate with the social media team to create and promote content aligned with ongoing campaigns. Assist in creating reels, behind-the-scenes videos, and storytelling content with the team. Marketing Research Collect market intelligence on competitor activities, customer preferences, and ongoing trends. Share insights with the marketing team for campaign improvements. Event Coordination Support event planning, invite coordination, and on-ground execution of marketing events. Lead Generation Identify and approach potential retail clients or collaborators. Follow up and maintain professional communication channels. Eligibility Criteria: Education: MBA in Marketing / Branding / Retail Management (Freshers welcome) Strong verbal communication in Hindi & English; regional language is a plus Excellent presentation skills with a professional, confident appearance Passionate about branding, luxury retail, and jewelry Willingness to travel for promotional events and client meetings Key Skills: Verbal Fluency & Public Speaking Social Media Awareness (Instagram, WhatsApp, YouTube) Creative Thinking & Brand Storytelling Client Relationship Management Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Leave encashment Schedule: Day shift Language: English (Preferred) Work Location: In person

We are looking for a Collection Executive to join our team to handle customer calls, provide exceptional customer support and resolve queries related to Loan/ Credit Card. The role offers an attractive in-hand salary of ₹15000 - ₹30000 and opportunities for growth. Key Responsibilities: A Collection Executive plays a crucial role in maintaining a healthy cash flow for a business by recovering overdue payments from clients or customers. Here are the key responsibilities of a Collection Executive: Debt recovery Identifying delinquent accounts, contacting customers to discuss overdue payments, and negotiating payment plans or settlements. Building relationships Maintaining positive customer relationships throughout the collection process, even while dealing with challenging situations. Record keeping Maintaining accurate and detailed records of customer interactions, payment arrangements, and collection activities. Reporting Providing regular updates and reports to management on collection activities, outstanding debts, and payment trends. Problem-solving Investigating and resolving billing discrepancies, payment disputes, and other customer inquiries to facilitate timely payment. Developing strategies Collaborating with the finance and sales teams to develop and implement effective collection strategies that improve cash flow and reduce delinquency. Customer service Providing excellent customer service and addressing customer concerns professionally and courteously. Job Requirements: The minimum qualification for this role is 12th pass and 0 -4 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift. Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Food provided Leave encashment Provident Fund Work Location: In person

Job Title: Senior Sales Executive – Loan Industry Location: Rajendra Place, Delhi Salary: ₹25,000 – ₹30,000 per month (plus incentives) Experience Required: 2 to 3 Years Job Overview: We are looking for an experienced and result-driven Senior Sales Executive to join our growing loan services team. The ideal candidate will have a strong background in selling personal loans, business loans, or home loans, and a proven ability to meet and exceed targets. Key Responsibilities: Generate leads through cold calling, field visits, and referrals. Explain loan products (Personal Loan, Business Loan, Home Loan, etc.) to potential clients. Maintain strong follow-up with clients to ensure loan closure. Assist customers with documentation and application processes. Coordinate with credit and operations teams to ensure smooth disbursals. Achieve monthly sales targets and report to the Sales Manager. Build and maintain strong relationships with clients for repeat business. Requirements: 2–3 years of proven sales experience in the loan or financial services industry. Excellent knowledge of loan products and lending processes. Strong communication, negotiation, and interpersonal skills. Target-oriented and self-motivated personality. Proficient in MS Office and CRM tools. Graduation in any stream (Finance/Commerce preferred). Exposure to real market experience Apply Now: 8950081966 Job Type: Full-time Pay: ₹25,867.09 - ₹30,000.00 per month Work Location: In person Speak with the employer +91 8950081966

JOB DESCRIPTION Organization: HOTEL SUNSTAR GROUP ABOUT THE ORGANIZATION: HOTEL SUNSTAR is a group of 6 hotels. We have 2 decades of experience and a very well-trained staff from the front office to housekeeping. We provide a 3- and 4-star luxurious facilities in very economical prices. We provide much better quality of stay than any other hotel in similar price category. We have a large inventory designed to accommodate big as well as small groups, for business or leisure purpose. We have a room for every category of travelers in budget segment. Important Information: Designation: Purchase Executive Joining Location: Karol Bagh, New Delhi Joining Period: Immediate Interview Location: Hotel Sunstar Heritage, WEA, Channa Market, Karol Bagh, New Delhi – 110005. Working days: 06 Working Time: 9:30 am to 6:30 pm Week Off: Sunday Job Summary: We at Hotel Sunstar Group are looking for a Purchase Executive to join our team and make a lasting impression on our guests. As the first point of contact for our guests, you will be responsible for creating a warm and welcoming environment while ensuring their stay is comfortable and memorable. If you're ready to bring your charm, energy, and positive attitude to the front desk, we want to hear from you! Key Skills: Only male Candidate Qualification – 12 and Fresher also can apply Minimum 6 -months or experience in same departments. Writing, Speak and understand English. Effective communication and interpersonal skills. Multi-tasking. Good learner and need to grow with us. Good Behaviour with team. Knowledge about Emails and System. Typing speed more than 30 wpm. Dedication about work. Negotiable skills. Locating new vendor and communication to them. Interested candidates can walk in for an interview at the address mentioned above, or send their updated resume to the following: Email: careers@sunstarhospitality.com Contact Number: 8448084366 Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Food provided Schedule: Morning shift Work Location: In person

Job Summary: We are looking for a dynamic and experienced Office Head to oversee daily operations, ensure smooth administrative functioning, and coordinate with various departments. The ideal candidate will have strong leadership skills, operational efficiency, and the ability to manage teams effectively. Key Responsibilities: Manage office operations and staff. Coordinate with HR, Admin, and other departments. Ensure policy compliance and office discipline. Handle budgeting, vendor management, and reporting. Oversee recruitment, onboarding, and team performance. NOTE :- immediate Joiners only share your resume on :- 76786 51357/ hr@argasia.in Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Provident Fund Application Question(s): Are you an immediate joiner ? Are you aware of working on excel ? Work Location: In person

Job Title: Operations Executive Location: Rajendra Place, Delhi Salary: ₹18,000 – ₹20,000 per month Experience Required: Minimum 1 Year Key Responsibilities: Manage day-to-day operations and ensure seamless workflow. Coordinate with HR, admin, sales, and other departments for smooth execution of tasks. Maintain operational records, handle data entry, and ensure documentation is up to date. Monitor stock/inventory and manage vendor coordination when required. Assist in operational strategy execution and support company-wide plans. Ensure adherence to internal and external compliance standards. Generate reports and maintain MIS regularly. Mandatory: File login bank handling and data management. Requirements: Minimum 1 year of relevant experience in operations. Graduate (any stream). Proficiency in MS Office – especially Excel, Word, and professional email communication. Strong organizational, multitasking, and problem-solving skills. Good verbal and written communication abilities. Self-driven with the ability to take initiative and responsibility. Exposure to real-time market operations will be preferred. Apply Now: Call or WhatsApp at 8950081966 Job Type: Full-time Pay: ₹18,216.69 - ₹20,000.00 per month Work Location: In person

Experience : 2 to 5 years Only for females Advance knowledge in MS Excel Task Delegation and Creative Oversight : Delegate tasks to the design team, review creative output, and provide approvals to ensure alignment with Soroo’s brand identity. Social Media Content Management: Review and approve social media content, including scripts and videos, to maintain consistency and quality. Purchase Order Management: Place and manage purchase orders with domestic and international vendors, ensuring timely and accurate order processing. Inventory Monitoring : Monitor stock levels and place orders when stock is low or depleted to maintain inventory availability. Vendor Coordination: Coordinate with vendors and follow up to ensure timely deliveries of products and materials. Product Launch Coordination: Plan and execute product launches, ensuring all aspects are completed efficiently and on schedule. Vendor Payment Management : Handle vendor payments accurately and on time to maintain strong vendor relationships. Product Replacements and Deliveries: Coordinate and ensure timely product replacements and deliveries to meet customer expectations. Administrative Support: Assist in daily operations, projects, and administrative tasks to support company goal. Event and Exhibition Management: Plan and manage exhibitions and events to promote the Soroo brand and products. Meeting Coordination: Schedule and organize meetings, prepare agendas, and take minutes to ensure effective follow-up on action items. Data Management: Maintain accurate records of vendor contracts, purchase orders, and inventory levels in company databases or systems. Office Management: Oversee daily office operations, including maintaining office supplies, managing schedules, and ensuring a tidy and functional workspace. Customer Inquiry Support: Handle customer inquiries related to product availability, delivery schedules, or replacements, ensuring prompt and professional responses. Meeting Coordination: Schedule and organize meetings, prepare agendas, and take minutes to ensure effective follow-up on action items. Qualifications · Bachelor’s degree in Business Administration, Management, or a related field (preferred). · Proven experience in office coordination, administration, or a similar role. · Strong organizational and multitasking skills with attention to detail. · Excellent communication and interpersonal skills for vendor and team coordination. · Familiarity with social media content review and approval processes. · Ability to manage purchase orders and inventory effectively. · Proficiency in MS Office and Excel. · Ability to work independently and collaboratively in a team environment. Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Experience: Microsoft Excel: 2 years (Required) Work Location: In person

About Us! We’re a growing e‑commerce brand specializing in Men's Trouser & Jeans. We're looking for a creative and proactive Digital Marketing & Content Specialist to own our Instagram, website content, and influencer campaigns. This is an exciting opportunity to build brand presence, drive engagement, and contribute directly to sales growth. Key Responsibilities Social Media Management Plan, create, and publish regular Instagram content—including posts, Carousel ads, Stories, Reels —while keeping a consistent brand voice and aesthetic. Monitor engagement, moderate comments and DMs, and respond promptly to build community. Stay on top of trends (hashtags, formats, viral ideas) to keep content fresh and relevant. Content Creation & Editing Develop visually appealing content: design graphics, capture photo/video, and edit using tools like Canva, Adobe Photoshop, Premiere Pro, or CapCut. Write catchy, sales‑oriented captions highlighting product details and brand story. Influencer & Partnership Outreach Research and engage with micro‑influencers (nano/mid‑tier) aligned with our niche. Coordinate campaign logistics—briefs, content direction, reviews, and tracking ROI. E‑commerce Support Collaborate on website content updates—product pages, blog posts, landing pages. Assist with SEO for social and web content to improve visibility and traffic. Analysis & Optimization Track performance metrics (likes, saves, clicks, conversions) using Instagram Insights, Google Analytics, etc. Identify growth opportunities, A/B test campaigns, and iteratively optimize for better results. Qualifications & Skills 1–3 years in digital marketing or social media roles, preferably in e‑commerce or fashion. Proficiency in content creation tools: Canva, Photoshop, Premiere Pro, or CapCut. Strong written communication: ability to write engaging captions, briefs, and email outreach to influencers. Understanding of social media platforms (IG), trends, hashtag strategies, and Reels style content. Familiarity with performance measurement tools – Instagram Insights, Google Analytics, basic SEO. Ability to work cross-functionally with photography, web, customer service, and fulfillment teams. Nice to Have Experience negotiating with influencers or agencies. Basic graphic design or web editing (via WordPress or Shopify). Email marketing or ad campaign experience (Facebook/IG Ads, Mailchimp, etc.). Why You’ll Love This Role Be the creative force behind our brand’s social voice and visual identity. Play a key role in scaling our e‑commerce growth. Autonomy with room for experimentation and impact. Great for someone who enjoys mix of creative content, marketing analytics, and influencer relations. Job Types: Full-time, Permanent Pay: From ₹15,000.00 per month Benefits: Flexible schedule Paid sick time Schedule: Day shift Work Location: In person

We are looking for a creative and strategic brand manager to take care of our brand positioning, market presence, and customer perception. the ideal candidate will be responsible for developing and executing brand strategies, marketing campaigns, and promotional activities to strengthen the brand image and drive business growth. Key Responsibilities Develop and implement brand strategies aligned with business goals. Conduct market research and analyze consumer trends and competitors. Build brand partnerships, sponsership, and influencer collaborations. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Work Location: In person

Job Summary: The Diagnostic Operations Executive is responsible for managing and ensuring the smooth execution of day-to-day diagnostic services such as Holter Monitoring, ELR, ABPM, Sleep Studies, and other cardiac or health-related diagnostics. The role demands strong coordination with technicians, doctors, patients, and internal teams to ensure timely, error-free service delivery and operational excellence. Key Responsibilities: 1. Operational Coordination Schedule and monitor daily diagnostic installations and collections. Assign technicians to cases and ensure timely execution of appointments. Maintain proper coordination between sales, call center, and technical teams. 2. Patient & Doctor Communication Ensure proper patient communication for confirmations, payments, and feedback. Coordinate with doctors regarding test reports, escalations, or queries. 3. Data Management & Reporting Ensure accurate data entry of appointments, patient details, and test records in the system. Track service timelines and ensure proper follow-up until report delivery. Generate daily, weekly, and monthly operational MIS reports. 4. Quality Control & Compliance Monitor technician performance, form filling, device handling, and patient protocol adherence. Ensure strict compliance with SOPs, consent procedures, and documentation norms. 5. Inventory & Logistics Management Maintain availability of diagnostic devices, consumables, and supporting materials. Track device deployment, return, sanitization, and maintenance schedules. 6. Escalation Management Handle service-related complaints, delays, and escalations with a resolution-oriented approach. Coordinate internally with technical and customer support teams to close issues within TAT. Key Skills Required: Strong operational and coordination skills Excellent verbal and written communication Ability to multitask and work under pressure Proficiency in MS Excel, CRM tools, and basic software systems Detail-oriented and process-driven mindset Basic understanding of healthcare diagnostics (preferred) Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Health insurance Leave encashment Provident Fund Experience: Healthcare : 1 year (Preferred) Willingness to travel: 50% (Preferred) Work Location: In person

Job Description: Good in Excel. Knowledge of MS Office. Min 3 year of Experience in Excel/Advanced Excel. Knowledge of SQL will be an added advantage. Knowledge of MIS and Data Management. Excellent coordination and communication skills. Ability to prepare delivery files, Data Manipulation. Making MIS Reports on collated data. Ensure accuracy and timeliness of reports/delivery sent. Good Interpersonal skills. Exemplary ability to meet deadlines. Proficient with Excel Formulas such as Pivot Table, V-lookup, H-lookup, Conditional formatting, Count IF, Sum IF, and other basic formulas, etc. Ability to work in a team environment. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Preferred) Experience: total work: 3 years (Preferred) Work Location: In person

We are looking for a passionate and creative candidate for intern to join our team. This internship will help you gain hands-on-experience in various aspect of digital marketing and build a strong foundation for your career. Key Responsibilities 1. Assist in planning and execution of digital marketing campaigns(SEO, SEM, Email). 2. Create, schedule and publish engaging content for social media platforms 3. Monitor and report on the performance of digital marketing campaigns using tools . Job Type: Full-time Pay: ₹5,000.00 - ₹10,000.00 per month Work Location: In person

Job description Location: Karol Bagh Job Type: Full-time Experience: 06 – 2 year (Freshers welcome) Shift: Day shift We are looking for a motivated and tech-savvy fresher to join our IT team as a Desktop Support Engineer / Network Engineer. You will assist in maintaining the organization’s IT infrastructure, provide support for desktop and network-related issues, and ensure smooth day-to-day IT operations. Key Responsibilities: Provide first-level support for desktop, laptop, and peripheral issues. Install, configure, and troubleshoot operating systems (Windows/Linux/Mac) and standard software applications. Assist in user account creation, password resets, and access issues (Active Directory). Maintain inventory of IT assets and perform regular system updates. Provide support in LAN,WAN and other troubleshooting. Required Skills: Basic knowledge of Windows and/or Linux OS. Familiarity with networking concepts (TCP/IP, DNS, DHCP, Subnetting). Strong problem-solving and communication skills. Willingness to learn and adapt to new technologies. Ability to work both independently and in a team environment. If you are interested, share your resume at hr@argasia.in or Whatsapp 8595907566 Job Types: Full-time, Permanent Pay: ₹14,000.00 per month Benefits: Health insurance Provident Fund Application Question(s): Do you have experience in LAN /WAN & NETWORKING Work Location: In person

Key Responsibilities: Assist in day-to-day accounting operations and data entry in accounting software. Maintain accurate records of financial transactions. Prepare and maintain purchase, sales, receipts, and payment entries. Assist in preparing monthly financial reports, GST returns, and TDS filings. Reconcile bank statements and vendor accounts regularly. Support in the preparation of bills, invoices, and vouchers. Maintain proper documentation and filing of financial records. Assist during audits by providing necessary documentation and information. Skills & Qualifications: Bachelor’s degree in Commerce (B.Com) or related field. Basic knowledge of accounting principles and standards. Proficiency in MS Excel and accounting software (Tally/Busy/other ERP systems). Good communication skills and attention to detail. Ability to handle confidential information responsibly. Experience: 4+ years of experience in accounting role Salary: 25000-30000 Job Type: Full-time Pay: ₹18,000.00 - ₹22,000.00 per month Work Location: In person Application Deadline: 26/07/2025 Expected Start Date: 26/07/2025

Forum IAS is a premier institute for civil services exam preparation, known for its quality content, test series, and mentorship programs. We are committed to guiding aspirants to success in the UPSC and other competitive exams. We are looking for a warm, organized, and professional Front Desk Receptionist to be the face of Forum IAS. This role is ideal for someone with a friendly demeanor, excellent communication skills, and the ability to manage day-to-day front office responsibilities. Greet and assist students, visitors, and staff in a courteous manner Manage incoming calls and direct them to the concerned departments Maintain visitor logs and ensure a clean, organized reception area Handle front desk operations including attendance logs, student queries, etc. Coordinate with internal teams for smooth communication flow Provide basic information about courses and schedules when required Requirements: Age: 30 to 40 years Prior experience in front desk, receptionist, or customer service roles preferred Good communication skills in English and Hindi Basic computer proficiency (MS Office, email handling) Pleasant personality and professional attitude Ability to multitask and stay organized Job Types: Full-time, Permanent Pay: ₹100,659.19 - ₹200,086.65 per year Benefits: Paid sick time Paid time off Provident Fund Experience: Front desk: 2 years (Required) Language: English (Required) Work Location: In person

We are looking for a creative and skilled Graphic Designer & Video Editor who can create engaging content for social media, branding, and marketing campaigns. The ideal candidate should be able to handle both graphics (posters, banners, reels thumbnails) and videos (reels, shorts, before-after edits). Key Responsibilities: Design attractive social media posts, banners, and creatives Create and edit videos for Instagram Reels, YouTube, and Facebook Work closely with marketing and content teams Edit before-after patient results for promotions Maintain visual consistency with brand guidelines Requirements: Proficiency in Adobe Photoshop, Illustrator, Premiere Pro, or similar tools Experience in short-form video content (Reels, YouTube Shorts) Creativity and attention to detail Basic knowledge of social media trends and aesthetics Portfolio required at the time of interview Job Type: Full-time Pay: ₹8,000.00 - ₹15,000.00 per month Work Location: In person

Job Title: Workforce Management (WFM) Manager Department: Operations / Call Center Location: Karol Bagh, Delhi Reports To: Director of Operations / Head of WFM Job Summary: The Workforce Management (WFM) Manager is responsible for developing and executing workforce strategies that ensure optimal staffing levels, efficient scheduling, and accurate forecasting to meet service level goals. The role includes overseeing real-time management, capacity planning, and performance reporting for customer-facing and operational teams. This position plays a critical role in balancing employee satisfaction with operational efficiency. Key Responsibilities: 1. Forecasting & Capacity Planning: Develop short-term and long-term forecasts for call volume, workload, and staffing requirements using historical data and predictive models. Collaborate with business leaders to align staffing plans with budget and business goals. 2. Scheduling: Create, review, and adjust staff schedules to ensure proper coverage and adherence to service level agreements (SLAs). Manage shift patterns, and adherence to labor laws and company policies. 3. Real-Time Management: Oversee the real-time monitoring of queues and agent performance. Make on-the-fly decisions to address staffing gaps, call spikes, and unexpected absenteeism. 4. Reporting & Analysis: Generate and analyze WFM reports on forecast accuracy, schedule adherence, occupancy, and other KPIs. Provide insights and recommendations to operations leadership for continuous improvement. 5. Dialer & Data Strategy (Specific to BPO & Aimyo Dialer): Own the end-to-end dialer strategy using Aimyo , including campaign setup, lead management, pacing controls, and agent utilization. Collaborate with operations and data analytics teams to optimize dialing strategies across inbound, outbound, and blended campaigns. Monitor and analyze dialer performance metrics (connect rate, drop rate, call attempts per lead, etc.) to enhance productivity and compliance. Implement segmentation and data scoring to prioritize high-potential leads and reduce customer acquisition cost (CAC). Design and execute A/B tests for dialer logic, call windows, retry logic, and campaign performance to drive continuous improvement. Maintain compliance with regulatory standards (e.g., DND, TCPA equivalents) and internal quality benchmarks. Ensure optimal data utilization by integrating dialer insights with workforce planning—aligning staffing with campaign goals and peak hours. Support real-time decision-making through performance dashboards, agent availability tracking, and live floor coordination. Collaborate with IT and vendors for upgrades, maintenance, and issue resolution. 6. Leadership & Team Management: Lead, coach, and develop a team of WFM analysts and real-time analysts. Promote a culture of accountability, performance, and continuous learning. 7. Stakeholder Engagement: Act as a strategic partner to Operations, HR, Finance, and other departments. Present findings and recommendations to senior leadership to influence decision-making. Qualifications: Education: Bachelor’s degree in Business, Operations Management, Statistics, or a related field (Master’s preferred). Experience: 5+ years of experience in Workforce Management, preferably in a contact center or service-based environment. 2+ years in a leadership or managerial role. Skills: Strong analytical and forecasting skills. Proficient in WFM tools (e.g., NICE, Verint, Genesys, or similar). Advanced Excel skills; familiarity with SQL, Power BI, or Tableau is a plus. Excellent communication and stakeholder management skills. Ability to thrive in a fast-paced, dynamic environment. Key Competencies: Strategic Thinking Data-Driven Decision Making Leadership & Team Development Problem Solving Communication & Influence Time Management Interested Candidates can call or WhatsApp on 9289809622 HR Prachi Job Type: Full-time Pay: ₹35,000.00 - ₹70,000.00 per month Benefits: Provident Fund Work Location: In person Speak with the employer +91 9289809622

Are you passionate about creating engaging content and building a strong brand presence online? SettoGo is looking for a creative and strategic Social Media & Content Creator to join our team. If you love telling stories through captivating visuals and well-crafted posts, this role is perfect for you! Key Responsibilities: Social Media Management : Manage and grow our presence on platforms such as Instagram, Facebook, LinkedIn, and Pinterest. Content Creation : Develop engaging photo, video, and written content that aligns with our brand’s aesthetic and values. Collaborate with the in-house photographer/videographer to create stunning visuals. Content Calendar : Create and manage a content calendar to ensure consistent posting and engagement with followers. Community Engagement : Interact with followers, respond to comments/messages, and build relationships with potential clients and influencers. Collaboration : Work closely with the events, marketing, and creative teams to align social media content with overall business goals. Key Skills & Qualifications: Experience : 0-1 years of experience in social media management, content creation, or digital marketing. Content Creation : Strong skills in photography, videography, and graphic design tools such as Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro) . Social Media Savvy : Deep knowledge of platforms like Instagram, Facebook, LinkedIn, and Pinterest, and best practices for each. Writing Skills : Excellent written communication skills to create engaging and on-brand captions, posts, and content. Creativity : Ability to think outside the box and come up with fresh ideas for social media content and campaigns. Analytics Tools : Familiarity with social media analytics tools (e.g., Instagram Insights, Google Analytics) to track and improve performance. Organized & Strategic : Ability to create and stick to content calendars, while also being flexible to adapt to new ideas Job Type: Full-time Pay: ₹4,000.00 - ₹10,000.00 per month Language: Hindi (Preferred) English (Preferred) Work Location: In person

At SetGo, we’re revolutionizing how commercial kitchens and food ventures are launched, operated, and scaled. From plug-and-play kitchen solutions to consulting for F&B entrepreneurs, we’re at the forefront of food innovation. Now, we’re looking for a creative mind to help bring our visual story to life! Responsibilities: Design compelling visuals for social media, ad campaigns, presentations, and brochures Collaborate with the marketing and consulting teams to develop creative assets Assist in maintaining brand consistency across all visuals Edit and adapt existing design templates for different platforms (Instagram, LinkedIn, Google Ads, etc.) Participate in brainstorming sessions and contribute fresh design ideas Keep up with current design trends, especially within the F&B and hospitality industries Requirements: Currently pursuing or recently completed a degree in Graphic Design, Visual Arts, or a related field Familiar with Adobe Photoshop, Illustrator, InDesign, and/or Canva, Figma A strong eye for detail, layout, and typography A basic understanding of branding and marketing design Portfolio or examples of past work (college projects and personal work welcome) Creative, proactive, and open to feedback What You’ll Get: Hands-on experience in branding and campaign design for a fast-growing food & consulting brand Opportunity to work directly with the performance marketing and business strategy teams A professional certificate and letter of recommendation upon successful completion Real-world portfolio-worthy work Potential for a pre-placement offer or full-time role based on performance Job Type: Full-time Pay: ₹4,000.00 - ₹7,000.00 per month Work Location: In person

Excellent verbal and written communication, active listening, and presentation abilities. Ability to build rapport, articulate value propositions, and collaborate effectively with diverse stakeholders. Proven ability to negotiate effectively, influence decision-makers, and close deals. Diplomacy and the ability to find win-win solutions. Capacity to analyze market data, identify opportunities, and formulate long-term growth strategies. Understanding of business models, financial concepts (ROI, pricing strategies), and market dynamics. Solid understanding of the sales cycle, lead generation, and customer acquisition strategies. Familiarity with marketing concepts to align with promotional efforts. A natural ability to connect with people and build lasting professional relationships. Proficiency in using CRM software (e.g., Salesforce) for managing client interactions. Ability to identify challenges, analyze situations, and develop innovative solutions. Flexibility to adapt to changing market conditions and company priorities. Skills in planning, organizing, and overseeing projects to successful completion. Driven to achieve targets and expand the business, often working independently. Job Type: Full-time Pay: Up to ₹68,058.86 per month Benefits: Cell phone reimbursement Food provided Language: English (Preferred) Work Location: In person Expected Start Date: 01/08/2025