Posted:2 hours ago|
Platform:
On-site
Full Time
After Sales customer support
Objective:
To ensure complete customer satisfaction after the product/service has been delivered by providing timely support, managing complaints, coordinating resolutions, and building long-term customer relationships.
Key Responsibilities:
· Act as the primary point of contact for all post-sale customer queries, complaints, and support needs.
· Coordinate with internal departments (technical, logistics, service) to resolve issues efficiently and within deadlines.
· Maintain accurate logs of customer complaints, service requests, and resolutions using CRM or ticketing systems.
· Follow up with customers to ensure issues are resolved and feedback is collected for quality improvement.
· Guide customers regarding warranty claims, returns, replacements, and service terms.
· Schedule and dispatch technicians for on-site visits and track service fulfillment status.
· Provide status updates to customers and keep them informed throughout the support process.
· Maintain service records, customer feedback logs, and internal reports for management review.
· Support customer retention efforts by ensuring positive post-sale experiences and relationship management.
Preferred Profile:
· Prior experience in customer service, after-sales support, or service coordination is advantageous.
· Good verbal and written communication skills.
· Ability to multitask, handle pressure, and maintain professionalism with customers.
· Familiarity with CRM tools, complaint tracking systems, or Excel reporting.
Job Types: Full-time, Permanent
Pay: ₹17,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
ICPURE India Pvt. Ltd.
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Experience: Not specified
2.04 - 4.2 Lacs P.A.
1.83636 - 3.08112 Lacs P.A.
7e-05 - 8e-05 Lacs P.A.
karol bagh, delhi, delhi
Experience: Not specified
2.04 - 4.2 Lacs P.A.
1.8 - 3.6 Lacs P.A.
Experience: Not specified
3.0 - 3.6 Lacs P.A.
bhubaneshwar
Experience: Not specified
1.8 - 3.06384 Lacs P.A.
1.32 - 1.8 Lacs P.A.
Experience: Not specified
4.2 - 5.4 Lacs P.A.
5.0 - 6.0 Lacs P.A.
