Posted:6 hours ago|
Platform:
On-site
Full Time
After Sales customer support
Objective:
To ensure complete customer satisfaction after the product/service has been delivered by providing timely support, managing complaints, coordinating resolutions, and building long-term customer relationships.
Key Responsibilities:
· Act as the primary point of contact for all post-sale customer queries, complaints, and support needs.
· Coordinate with internal departments (technical, logistics, service) to resolve issues efficiently and within deadlines.
· Maintain accurate logs of customer complaints, service requests, and resolutions using CRM or ticketing systems.
· Follow up with customers to ensure issues are resolved and feedback is collected for quality improvement.
· Guide customers regarding warranty claims, returns, replacements, and service terms.
· Schedule and dispatch technicians for on-site visits and track service fulfillment status.
· Provide status updates to customers and keep them informed throughout the support process.
· Maintain service records, customer feedback logs, and internal reports for management review.
· Support customer retention efforts by ensuring positive post-sale experiences and relationship management.
Preferred Profile:
· Prior experience in customer service, after-sales support, or service coordination is advantageous.
· Good verbal and written communication skills.
· Ability to multitask, handle pressure, and maintain professionalism with customers.
· Familiarity with CRM tools, complaint tracking systems, or Excel reporting.
Job Types: Full-time, Permanent
Pay: ₹17,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
ICPURE India Pvt. Ltd.
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