Customer Relationship Executive

Title: Customer Relationship Executive

Location: Bhubaneswar, Cuttack , Odisha

About the Role

We are seeking a proactive and customer-focused Customer Relationship Executive to be the key point of contact for our clients. This role involves understanding customer needs, resolving issues, handling complaints, and ensuring a positive customer experience to drive loyalty and satisfaction.

Key Responsibilities

• Manage a portfolio of customers and serve as their primary point of contact.
• Build and maintain strong, long-lasting customer relationships.
• Respond promptly and professionally to customer inquiries, complaints, and escalations.
• Understand customer needs to provide appropriate solutions and recommendations.
• Collaborate with internal teams to ensure customer success and satisfaction.
• Identify opportunities to enhance the overall customer experience and drive loyalty.
• Prepare and maintain accurate customer records and reports.

Qualifications

• Proven experience in customer service or related roles.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to multitask, prioritize, and work independently as well as in a team.
• Proficient with CRM software and other relevant tools.
• Bachelor’s degree preferred, preferably in Business, Marketing, or related fields.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,532.01 per month

Work Location: In person