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Dialer Manager

Dialer Manager

2 - 3 years

|

3 - 4 Lacs

Noida

Posted:2 days ago| Platform:

Apply

Skills Required

Lead Management Team Management Dialer Management Communication Management MIS Reporting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities:

Manage and operate the Tata Dialer system for high-volume outbound calling.
Upload, monitor, and optimize calling data within the dialer and CRM.
Track real-time metrics like call drops, connectivity, and agent utilization.
Work closely with the sales/admissions team to ensure smooth lead flow and follow-ups.
Flag invalid leads, ensure data hygiene, and assist with daily reporting.
Troubleshoot dialer issues to keep operations running without interruption.

Requirements:

1 year of hands-on experience with Tata Dialer (Mandatory)
Basic knowledge of CRM platforms and Excel/Google Sheets
Strong communication, coordination, and time management skills
A solution-driven mindset and the ability to multitask in a fast-paced environment
Prior experience in EdTech/BPO/Customer Service is a plus

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Campushala

EdTech

Knowledge City

50 Employees

3 Jobs

Key People

John Doe

CEO
Jane Smith

COO
Emily Johnson

CTO

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