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Dialer Manager

Dialer Manager

Universities Nation

2 years

|

0 Lacs

Noida Uttar Pradesh India

Posted:1 week ago| Platform:

Apply

Skills Required

data management analyze metrics connect support compliance regulations crm coordination communication

Work Mode

On-site

Job Type

Full Time

Job Description

Roles and Responsibilities:

Manage and monitor daily dialer operations using
TATA dialer
platforms
Configure and optimize calling campaigns based on business goals and target segments
Ensure smooth data uploads, list management, call pacing, and agent allocations
Collaborate with sales managers to analyze dialing metrics (connect rates, drop rates, agent utilization, etc.)
Troubleshoot dialer-related issues and coordinate with technical support when needed
Maintain compliance with calling regulations and ensure data hygiene

What We’re Looking For:

1–2 years of proven experience handling
TATA dialer systems
in a sales-driven environment
Strong analytical skills with a keen eye for performance metrics
Familiarity with CRM integrations, lead management, and data reporting
Excellent coordination, problem-solving, and communication skills
Experience in EdTech or BPO/telesales is a plus

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