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Dialer Manager

Dialer Manager

Universities Nation

1 years

|

0 Lacs

Noida Uttar Pradesh India

Posted:9 hours ago| Platform:

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Skills Required

data metrics flow crm excel communication coordination management service

Work Mode

On-site

Job Type

Full Time

Job Description

Roles And Responsibilities

Manage and operate the Tata Dialer system for high-volume outbound calling.
Upload, monitor, and optimize calling data within the dialer and CRM.
Track real-time metrics like call drops, connectivity, and agent utilization.
Work closely with the sales/admissions team to ensure smooth lead flow and follow ups.
Flag invalid leads, ensure data hygiene, and assist with daily reporting.
Troubleshoot dialer issues to keep operations running without interruption.

Requirements

1 year of hands-on experience with Tata Dialer (Mandatory)
Basic knowledge of CRM platforms and Excel/Google Sheets
Strong communication, coordination, and time management skills
A solution-driven mindset and the ability to multitask in a fast-paced environment
Prior experience in EdTech/BPO/Customer Service is a plus

This job is provided by Shine.com

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Universities Nation

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