Job
Description
About Transfer Agency The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions. This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. As a service provider, our Transfer Agency function ensures operational efficiency and a seamless experience for our clients across global regions. Role Title- Assistant Vice President Operations & Client Servicing Oversee day-to-day TA operations including dealing, registration, investor services, settlements, and reconciliations Ensure accurate and timely processing of investor transactions across global time zones Drive excellence in client servicing through proactive query resolution and process transparency Coordinate with internal and external stakeholders to ensure SLAs and KPIs are consistently met Capstock, Rebates & Dividends Oversight Supervise the accurate processing of capital stock movements, management fee rebates, and dividend distributions Ensure timely reporting and exception handling with relevant stakeholders Liaise with Fund Accounting and Client Relationship teams to ensure alignment and accuracy Compliance and Risk Management Ensure operations comply with all regulatory and internal policy requirements Partner with Risk, Compliance and Legal to ensure controls are embedded and updated Monitor and manage operational risk events, ensuring root cause analysis and action plans are in place Maintain audit readiness and support internal/external audits and regulatory reviews Team Leadership & Process Improvement Lead, coach, and manage a team of officers, associates, across functions Provide guidance, support and development opportunities to the members of your team Foster a culture of ownership, learning, and continuous feedback Identify opportunities for automation, workflow enhancement, and cost optimization Support cross-training and succession planning Reporting and Data Management Ensure accurate and timely delivery of internal and external reporting packs Interpret and analyze data to drive insights and support business decisions Leverage MIS to track performance, volumes, capacity, and risk indicators Support transformation and governance initiatives Required Qualifications & Skills: Graduate/Postgraduate in Commerce, Finance, or related field Minimum 12–15 years of experience in Transfer Agency or Financial Operations Proven experience in leading operations and managing client relationships Broad and in-depth understanding of mutual fund/alternative fund structures, compliance, and market practices Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement. Result-oriented with an ownership and accountability mindset Commercial acumen - Understanding of cost/budgets, lead/drive the same Drive pay for performance and culture of performance differentiation Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally Embed risk excellence culture across the teams Encourage and drive a culture of change and ideation Meeting customer needs and ensuring customer satisfaction Making informed decisions based on data and analysis, taking into account potential risks and benefits Excellent analytical skills and ability to analyze on the spot. Proficient in MS Office; exposure to AWD, TA systems, and workflow tools is a plus Shifts This role may require relocation or travel to other operational hubs within India depending on business requirements. Candidate should be flexible to work in shift including night shift. About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Discover more at StateStreet.com/careers Job ID: R-773807 Show more Show less
