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Job CategorySoftware EngineeringJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.The Cloud Success Data Intelligence (BI) team operates within the Salesforce Customer Success Group. This team is dedicated to harnessing data-driven insights regarding customer usage, engagement, technical support efforts, satisfaction scores, and other industry-standard Key Performance Indicators (KPIs). These valuable insights empower customers to leverage the world's premier CRM platform, while leaders in the Customer Success Group use this intelligence to drive process enhancements for an improved customer support experience.Data engineering forms the foundation of the Cloud Success Data Intelligence team's operations, enabling the acquisition, maintenance, and automation of data to generate actionable insights. The Data Engineer Analyst plays a pivotal role in the team by aggregating data from various data sources to construct Tableau dashboards tailored for business stakeholders.
Responsibilities
- Develop, implement, and maintain the data pipeline to efficiently move and process data from various sources into BI schema.
- Establish and enforce data governance best practices to ensure data accuracy, consistency, and compliance with data protection regulations.
- Provide subject matter expertise of the underlying data for customer success and support.
- Work with Business Stakeholders, Business Analysts and Visualization team to construct, preprocess, and clean datasets for presentation and dashboard creation.
- Work with stakeholders and help them to extract the raw data for the business reviews.
- Monitor the daily processes and fix the data issues.
Qualifications
- Bachelor's or Master's degree in Computer Science or equivalent
- At least 3-5 years of experience in a data engineering role for a business intelligence team
- Proficiency in Python, Airflow and database (Oracle, Snowflake)
- Proficiency in writing complex SQL queries
- Strong problem-solving skills with an emphasis on report development.
- Excellent written and verbal communication skills.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
be your best, and our AI agents accelerate your impact so you can
do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
