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SteerLean Consulting
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Data Analyst (Service Now)

Data Analyst (Service Now)

SteerLean Consulting

5 - 7 years

0 Lacs

Gurgaon Haryana India

Posted:1 day ago| Platform:

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Skills Required

data service design reporting analytics model servicenow strategy cybersecurity risk compliance governance reports configuration reliability efficiency support integrity onboarding transitions management ux ai automation analysis scoping engineering sql dashboarding power tableau communication optimization technology mapping measurement scripting python architecture coding development

Work Mode

On-site

Job Type

Full Time

Job Description

Duties

Design and contribute to the implementation of an IT Insights Data Warehouse for reporting and analytics grounded in the Common Service Data Model (CSDM).Integrate data from the ServiceNow CMDB with additional sources including FinOps, IT Strategy, Cybersecurity, Risk, Compliance, and IT Operations to create a holistic IT insights platform.Identify, define, and operationalize key performance indicators (KPIs) that align with governance, compliance, and business value objectives across the IT ecosystem.Develop dashboards and analytical reports to provide actionable insights into configuration health, service reliability, cost efficiency, and risk posture.Analyze CMDB data to support data quality improvements, relationship integrity, and overall platform health.Build analytical products that enable lifecycle governance, supporting stages such as product onboarding, transitions, decommissioning, and retirement.Collaborate with journey management teams to expose insights into cross-platform user experience, service journeys, and adoption patterns.Partner with product managers, UX researchers, service owners, and governance leads to ensure analytics deliverables are aligned with strategic and operational needs.Apply an understanding of AI capabilities to identify opportunities for intelligent automation or predictive analytics.Manage your analysis lifecycle independently—from scoping through delivery—while actively contributing to the broader analytics and data engineering team.

Skills

Must-Have:

5-7 years of analytics experience, ideally in enterprise IT, infrastructure, or product lifecycle domainsStrong SQL skills and dashboarding proficiency in tools like Power BI or TableauDemonstrated ability to work independently, manage multiple priorities, and operate effectively in a cross-functional setupExperience with IT Infrastructure, CMDB, configuration relationships, and data quality managementFamiliarity with product lifecycle governance, metadata models, and platform health indicatorsExcellent communication skills with the ability to simplify complex issues for varied audiencesAwareness of AI use cases in analytics, lifecycle optimization, or automation

Preferred

Experience working with ServiceNow CMDB, product registration systems, or service catalogue dataUnderstanding of technology journey mapping, persona-based reporting, or digital experience measurementBasic scripting or notebook-level comfort with Python or R for ad hoc analysisAwareness of data governance, metadata standards, and enterprise architecture alignment

Education

Bachelor's or Master's degree in IT Coding/development abilities (SQL, Microsoft, etc.)

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