Project Manager - IT IV

Overview

We are seeking a highly skilled and motivated ServiceNow Product Manager to lead the strategy, development, and optimization of our ServiceNow platform. The ideal candidate will play a key role in aligning the platform’s capabilities with organizational goals, ensuring that ServiceNow delivers maximum value to stakeholders. This role combines technical expertise, strategic thinking, and leadership to drive innovation and efficiency in IT service management and related business functions.

Key Responsibilities

Strategic Planning & Roadmap Development:Define the product vision, strategy, and roadmap for the ServiceNow platform and associated product.Align platform capabilities with business objectives, focusing on enhancing operational efficiency and user experience.Identify opportunities for process automation and innovation using ServiceNow.

Stakeholder Engagement

Collaborate with cross-functional teams, including IT, HR, finance, and operations, to gather requirements and define priorities.Act as the primary liaison between stakeholders and development teams, ensuring alignment and clear communication.

Asset Management

Solid understanding of IT Asset Management, with a strong focus on Hardware Asset Management (HAM).Familiarity with related modules: CMDB, ITAM, ITSM, Discovery, and Software Asset Management (SAM)Stay informed about new ServiceNow releases, features, and industry trends to leverage platform capabilities effectively.

Project & Program Leadership

Manage the end-to-end lifecycle of ServiceNow projects, from requirements gathering to deployment and post-implementation support.Develop detailed project plans, including timelines, budgets, and resource allocation.

Team Leadership & Collaboration

Lead and mentor a team of developers, administrators, and analysts working on the ServiceNow platform.Foster a collaborative environment to drive innovation and successful project delivery.

Performance Monitoring & Reporting

Establish KPIs and metrics to measure the success and ROI of ServiceNow initiatives.Provide regular updates and insights to senior management and stakeholders.

Change Management & Training

Develop and execute change management plans to ensure smooth adoption of new features and processes.Conduct training sessions and create documentation to empower end-users and administrators.

Qualifications

Education & Experience:

Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.10+ years of experience managing ServiceNow or similar enterprise platforms.Proven track record of implementing and managing ITSM or other ServiceNow modules.

Required Skills

Deep knowledge of ServiceNow modules, workflows, and integrations.Familiarity with scripting languages (e.g., JavaScript) and API integrations is a plus.trong grasp of the end-to-end hardware asset lifecycle: procurement, receipt, deployment, maintenance, retirement, and disposalKnowledge of hardware compliance, vendor contracts, and regulatory requirements (e.g., data wiping standards, e-waste regulations)Excellent communication, leadership, and stakeholder management skills.Strong analytical and problem-solving abilities.Ability to prioritize tasks and manage multiple projects in a fast-paced environment.Skilled in translating stakeholder needs into clear requirements and user stories with acceptance criteria

Certifications:

ServiceNow Certified System Administrator (CSA) required.