About Us
Jar is India’s leading Daily Saving app that helps people build strong saving habits—one small step at a time. Our goal is to make saving
simple, rewarding,
and truly
life-changing
. Founded in 2021 by
Misbah Ashraf
and
Nishchay AG
, Jar is a Bengaluru-based startup with one simple belief: saving a little every day in 24K Digital Gold can truly transform your future.Today,
20 million+
Indians trust Jar as their saving partner. With flexible saving options—
Daily, Weekly, Monthly,
and
Instant Saving
—we have made it easy for everyone to save in their own way and withdraw anytime. We are one of the leaders in UPI autopay transactions, crossing more than 1 million transactions per day. In 2023, we expanded our vision with
Nek
, our jewelry brand crafted to bring together luxury and affordability, it has since surpassed ₹100 crore in revenue.We have a big dream of bringing “
Har Ghar Sona”.
Small, consistent savings are just the start. We’re here to walk alongside our users, helping Indians secure their financial future every step of the way.Backed by
Tiger Global Management, Arkam Ventures, and WEH Ventures,
among others, we have raised
$
50 million+
in funding. In
January 2025
, we hit a huge milestone of becoming
profitable
. Now, we’re charging ahead, focused on sustainable growth and scaling impact.And this is just the beginning
What's the role?
As a
Customer Support Manager
at Jar, you’ll be responsible for building and managing a high-performing support team across chat, email, and voice channels. The role demands strong leadership, problem-solving, and communication skills to drive service quality and efficiency. You’ll define support processes, manage escalations, and collaborate with cross-functional teams to address user pain points. A customer-obsessed mindset, data-driven approach, and the ability to work in a fast-paced environment are essential.
What will be your responsibilities?
- Ensure consistent and high-quality support across chat, email, and voice channels.
- Develop and implement support processes, SLAs, SOPs, and workflows to efficiently handle user queries.
- Recruit, train, mentor, and manage a team of customer support associates.
- Drive productivity, quality, and empathy in all customer interactions.
- Act as the escalation point for critical or high-priority user issues.
- Collaborate cross-functionally with product, engineering, compliance, and risk teams to address systemic issues impacting user trust.
- Analyze user queries to identify trends, product gaps, and friction points.
- Regularly review team performance using key KPIs such as CSAT, NPS, First Response Time (FRT), Average Handling Time (AHT), and Resolution Rate.
- Conduct regular one-on-ones and performance reviews to foster a culture of ownership, accountability, and responsiveness.
What’s required from you?
- A bachelor’s degree in administration or related field.
- A minimum of 5+ years of experience in fintech or a similar fast-paced environment with at least 2 years in a managerial/supervisory role.
- Excellent interpersonal, written, and oral communication skills.
- Hands-on experience with CRM tools such as Freshdesk or Zendesk, and familiarity with dashboards or ticketing systems.
- Ability to use a desktop/Laptop computer system, Familiarity with Google Workspace and MS Office.
- Flexibility to work in shifts or weekends if required.
- Strong skills in conflict resolution, negotiation, and de-escalation.
- Comfortable working in a fast-paced, multi-tasking environment; should be a creative and analytical problem-solver with a passion for delivering great customer service.
The ideal candidates will be comfortable in a fast-paced, multi-tasking environment and will have a customer-obsessed mindset with high emotional intelligence. They should be creative and analytical problem solvers with a passion for delivering excellent customer service.
What makes us different?
We’re not just building a product—we’re shaping the future of savings in India. We seek people who bring passion, energy, and fresh ideas to help us make that happen. Experience matters, but we are a potential first organisation. We move fast, learn from our mistakes, and take bold risks to solve problems that haven’t been attempted before. If you’re excited about working in an environment where people inspire and truly support each other, you’ve found the right fit.
What do we stand for?
The Five Values That We Live By
Passion:
At Jar, we strive to create an environment where people love what they do, are motivated and equipped to do their best work.
Equality:
We bring diverse skills, ideas, and experiences to the table, supporting and challenging each other across teams to create something bigger than ourselves.
Growth:
When our people grow, Jar grows. We create opportunities for learning, development, and meaningful impact.
Accountability:
The core of our work ethic is taking ownership of our work, showing initiative, and having the freedom to ask questions.
Consistency:
We believe in doing the right things consistently. Big change doesn’t happen overnight—it’s built one step at a time.Join us and let’s build something amazing together!
What employee benefits do we have?
Glad you asked! Among other things, we have
- Medical Insurance for employees and their families
- ESOPs allocation
- Pluxee meal card
- Swish club card for exclusive employee discounts
- Advance salary plans
- Relocation assistance
- L&D programmes
Skills: email,product knowledge,emotional intelligence,data analysis,problem-solving,negotiation,blended process,customer service,crm tools,voice,leadership,crm tools (freshdesk, zendesk),multi-tasking,chat,team management,conflict resolution,communication
