Customer Support Manager

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Job Summary:

We are seeking a smart, intelligent and customer-oriented Customer Support Manager who is fluent in Hindi and English. The ideal candidate will be a quick thinker, an excellent communicator, and highly capable of handling complex customer queries with empathy and precision.

Key Responsibilities:

• Manage a team of junior executives and achieve the organizational objectives.
• Resolve escalations efficiently and ensure customer success.
• Monitor the Performance Indicators and maintain the Process Quality.
• Coordinate across different teams for accomplishing organizational goals.
• Operate system tools like Chat-Bots, Spreadsheets and other Office-Interfaces.
• Identify Upsell opportunities and honour the revenue targets.
• Contribute to employee morale and engagement to enhance company culture.

Requirements:

• Graduate degree or equivalent (PG can also apply).
• Minimum 3 years of experience in Customer Success role.
• Excellent communication skills in English and at least one regional language.
• Strong analytical and critical thinking abilities.
• Product Knowledge & Market Intelligence
• Outstanding interpersonal skills and ability to build relationships.

Why Join Us?

Purpose-Driven Culture:

Growth & Learning Opportunities:

Supportive & Collaborative Environment:

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Diversity & Inclusion:

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