MyNextHire is Hiring Customer Success Manager [https://www.mynexthire.com/] Job role: Customer Success Manager Job location: Pune Exp:1-3 years Looking for a role that builds your account management and client consulting skills while driving your own growth? Then this is for you! Our Customer Success team focuses on establishing and expanding relations with some of the India's largest tech companies. The Customer Success Manager is responsible for handling key client accounts and working alongside Engineering teams, business analysts in sprint planning - CSM will act as Subject Matter Expert for our Enterprise Clients - and will effectively train our clients on product features and product capabilities, ensuring client success at all times. Roles & Responsibilities:- Develop and maintain strong client relations that promote retention, renewals and loyalty. Responsible for Net Promoter Score for your set of clients. Responsible for client advocacy. Act as the product expert for our enterprise clients. Product Feedback and Enhancements: Gathering customer feedback, analyzing important trends, and providing valuable insights to the product team and the business analysts to drive continuous improvement and enhance the product's features and functionality. Act as the ears and eyes of our product team. Work with engineering teams and business analysts to identify and prioritize client requests to deliver value and growth. Product Adoption: Assisting customers in effectively implementing and adopting the product, ensuring they achieve success at all times. Business Acumen: Having a strong understanding of the customer's business goals, challenges, and industry trends. Handle and own critical client escalations. Experience and Skills :- Top-class communication skills. Demonstrated understanding of customer use cases, and recommending solutions in the past. Empathy and passion for customer success - understand the human element that comes with customer success. Attention to detail. Should be a quick learner. Ability to handle clients in any situation. Willingness to know the product inside out. Ability to develop deep product knowledge and its technical aspects like API Integrations. Honest, dedicated, efficient, proactive and should have a can-do attitude. Experience working with SaaS companies (preferred) 0-3 years of experience of account management - handling enterprise clients. A creative problem-solver, capable of solving client queries when needed without relying on others. TAG, MyNextHire
Hiring for one of the Pune based Engineering Software Company Work from Office Work Location : Baner Pune Working Hours: 12:30 p.m tp 09:30 p.m (Monday to Friday) Roles and Responsibilities Design, develop, test, deploy, and maintain full-stack applications using .NET Core, React.JS, PHP, and Golang. Collaborate with cross-functional teams to identify requirements and deliver high-quality solutions. Participate in code reviews to ensure adherence to coding standards and best practices. Troubleshoot issues and debug code as needed. Stay up-to-date with industry trends and emerging technologies. Desired Candidate Profile 5-8 years of experience in software development with a focus on full-stack development. Dot net (Hands on experience around 36 months) React (Hands on experience around 24 months) GOLANG (Hands on experience around 12 to 24 months) REST integration/ calls (Hands on experience around 24 months) PHP (Hands on experience around 12 months) Should be able to attend F2F interview rounds. Regards Abhilasha 9175145473