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Company Details About Meatigo - transforming the way in which Indians Eat Meat! Meatigo is the leader in the online gourmet meat and delicatessen grocery space and we are proud to be one of the most innovative companies in the food retail space. Since 2016, we've worked towards transforming the way Indians eat meat by offering fresher, safer, responsibly sourced, sustainable and more nutritious meat products. Meatigo boasts of an unrivalled expertise in cold-chain management, sourcing, manpower training and quality control. We currently deliver orders within 120 minutes across 8 Cities (and counting!) Meatigo - India's premium online meat & seafood delivery service changing the way Indians eat meat. Present in Delhi, Gurgaon, Bangalore, Kolkata & Mumbai, Meatigo.com provides premium quality meat & delicatessen products while providing 100% traceability from farm to fork as we want consumers to know more about their meat as it really matters where it comes from. Meatigo.com also caters to the meat & deli meat requirements of 500+ restaurant chains & hotels across India. Job Title: Customer Care Manager Location: IMT Manesar Sec 6 Gurgaon Job Summary We are seeking an experienced and results-driven Customer Care Executive and Team Lead to lead our customer care team. The successful candidate will be responsible for developing and implementing customer care strategies that drive customer satisfaction, loyalty, and retention. Key Responsibilities Customer Care Strategy: Develop and implement customer care strategies that align with business objectives and drive customer satisfaction. Team Management: Lead and manage a team of customer care representatives, providing coaching, guidance, and performance feedback. Customer Issue Resolution: Resolve complex customer complaints and issues in a timely and professional manner. Process Improvement: Continuously evaluate and improve customer care processes, policies, and procedures. Metrics and Reporting: Develop and track key performance indicators (KPIs) to measure customer care performance, including customer satisfaction, first call resolution, and average handling time. Collaboration: Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure alignment and effective communication. Budgeting and Cost Control: Manage customer care budgets and costs, ensuring effective resource allocation and cost control. Requirements Education: Bachelor's degree Experience: 5+ years of customer care Team lead, with at least 2 years in a management role. and 1-2 years for CCE Skills: Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. WFH/Hybrid for CCE, Work from office for team lead Preferred Qualifications Master's Degree: Master's degree in Business Administration, Marketing, or related field. Industry Experience: Experience in a related industry, such as retail, hospitality, or healthcare. Language Skills: Fluency in multiple languages. What We Offer Competitive Salary: Competitive salary and benefits package. Opportunities for Growth: Opportunities for career advancement and professional growth. Collaborative Work Environment: Collaborative and dynamic work environment. Professional Development: Professional development and training opportunities. Skills: performance metrics and reporting,chat,customer care,team management,customer satisfaction,international voice process,excellent communication,customer care management,leadership,problem-solving,communication,process improvement Show more Show less
