Location: Mumbai Must have: 2-4 years of FMCG Modern Trade & Ecomm experience About you: In this position you will be responsible for managing the platforms and delivering revenue, driving Market share through promotions and visibility across E - com platforms. Planning & executing customer-wise quarterly plans is a key part of this role. The role also involves significant collaboration with cross functional teams to launch new SKUs and to grow the business. Your Key Responsibilities: Driving the sales performance of the e-commerce platform Lead specific account(S) of the Group Brands with E-commerce MT Partners including Swiggy Instamart, Blinkit, D-Mart, Etc Lead the Sales growth and penetration of the categories within the accounts via Promotion, Running Campaigns, Etc while ensuring data Analysis for proper attribution of spends Build and establish relations Managing and executing promotional campaigns Providing insights on customer shopping trends to support assortment selection and identify assortment gaps Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments Working closely with demand planning and warehousing teams in order to ensure smooth order fulfilment Providing analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through and offer code performance Key Competencies: You have prior experience in a similar role. Experience within digital marketing is a plus. You have a degree in Marketing, Business Administration or related field. You possess a solid understanding of e-commerce frameworks. You have a self-starter mentality with the ability to manage multiple projects in a fast-paced working environment. You have a high level of attention to detail including proven ability to manage multiple, competing priorities simultaneously. You are a creative and strategic thinker with a strong customer orientation. You have excellent interpersonal and communication skills, thrive in matrix environments and are adept at building relationships with different stakeholders. About Prasuma - Making simple food Extraordinary! Prasuma is committed to creating sensational food using the freshest & finest ingredients, cutting edge food technology and raising the quality of food available to consumers here in India. As the pioneer of the Fresh & Chilled Deli Meats segment in the region, Prasuma has earned a reputation over 30 years of product and service excellence among top modern retail outlets, restaurants and chefs nationwide. Prasuma is a brand in which consumers continue to place their trust, every day. Prasuma Momos has helped achieved great scale in the business. This product has been in the making for over a decade and in just 18 months is considered to be India s favourite Momo brand. For more details, do check out www.prasuma.com About Meatigo - transforming the way in which Indians Eat Meat! Meatigo is the leader in the online gourmet meat and delicatessen grocery space and we are proud to be one of the most innovative companies in the food retail space. Since 2016, we ve worked towards transforming the way Indians eat meat by offering fresher, safer, responsibly sourced, sustainable and more nutritious meat products. Meatigo boasts of an unrivalled expertise in cold-chain management, sourcing, manpower training and quality control. We currently deliver orders within 120 minutes across 8 Cities (and counting!) Meatigo.com - Indias premium online meat & seafood delivery service changing the way Indians eat meat. Present in Delhi, Gurgaon, Bangalore, Kolkata & Mumbai, Meatigo.com provides premium quality meat & delicatessen products while providing 100% traceability from farm to fork as we want consumers to know more about their meat as it really matters where it comes from. Meatigo.com also caters to the meat & deli meat requirements of 500+ restaurant chains & hotels across India. For more details, do check out https://meatigo.com/

Company Details: About Meatigo - transforming the way in which Indians Eat Meat! Meatigo is the leader in the online gourmet meat and delicatessen grocery space and we are proud to be one of the most innovative companies in the food retail space. Since 2016, weve worked towards transforming the way Indians eat meat by offering fresher, safer, responsibly sourced, sustainable and more nutritious meat products. Meatigo boasts of an unrivalled expertise in cold-chain management, sourcing, manpower training and quality control. We currently deliver orders within 120 minutes across 8 Cities (and counting!) Meatigo - Indias premium online meat & seafood delivery service changing the way Indians eat meat. Present in Delhi, Gurgaon, Bangalore, Kolkata & Mumbai, Meatigo.com provides premium quality meat & delicatessen products while providing 100% traceability from farm to fork as we want consumers to know more about their meat as it really matters where it comes from. Meatigo.com also caters to the meat & deli meat requirements of 500+ restaurant chains & hotels across India. Job Title: Customer Care Manager Location: IMT Manesar Sec 6 Gurgaon Job Summary: We are seeking an experienced and results-driven Customer Care Executive and Team Lead to lead our customer care team. The successful candidate will be responsible for developing and implementing customer care strategies that drive customer satisfaction, loyalty, and retention. Key Responsibilities : Customer Care Strategy: Develop and implement customer care strategies that align with business objectives and drive customer satisfaction. Team Management: Lead and manage a team of customer care representatives, providing coaching, guidance, and performance feedback. Customer Issue Resolution: Resolve complex customer complaints and issues in a timely and professional manner. Process Improvement: Continuously evaluate and improve customer care processes, policies, and procedures. Metrics and Reporting: Develop and track key performance indicators (KPIs) to measure customer care performance, including customer satisfaction, first call resolution, and average handling time. Collaboration: Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure alignment and effective communication. Budgeting and Cost Control: Manage customer care budgets and costs, ensuring effective resource allocation and cost control. Requirements: Education: Bachelors degree Experience: 5+ years of customer care Team lead, with at least 2 years in a management role. and 1-2 years for CCE Skills: Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. WFH/Hybrid for CCE, Work from office for team lead Preferred Qualifications: Masters Degree: Masters degree in Business Administration, Marketing, or related field. Industry Experience: Experience in a related industry, such as retail, hospitality, or healthcare. Language Skills: Fluency in multiple languages. What We Offer: Competitive Salary: Competitive salary and benefits package. Opportunities for Growth: Opportunities for career advancement and professional growth. Collaborative Work Environment: Collaborative and dynamic work environment. Professional Development: Professional development and training opportunities.

About Prasuma: committed to creating sensational food using the freshest & finest ingredients, cutting edge food technology and raising the quality of food available to consumers here in India. As the pioneer of the Fresh & Chilled Deli Meats segment in the region, Prasuma has earned a reputation over 30 years of product and service excellence among top modern retail outlets, restaurants and chefs nationwide. Prasuma is a brand in which consumers continue to place their trust, every day. Prasuma Momos has helped achieved great scale in the business. This product has been in the making for over a decade and in just 18 months is considered to be India s favourite Momo brand. Present in Delhi, Gurgaon, Bangalore, Kolkata & Mumbai, Meatigo.com provides premium quality meat & delicatessen products while providing 100% traceability from farm to fork as we want consumers to know more about their meat as it really matters where it comes from. Meatigo.com also caters to the meat & deli meat requirements of 500+ restaurant chains & hotels across India. Inviting applications for the role of Supply Chain Planning Demand Planner Job Description A demand planner is responsible for forecasting and planning product demand to ensure optimal inventory levels and meet customer needs. Their main objective is to accurately predict future demand patterns and collaborate with various teams to develop effective supply chain strategies. Responsibilities Demand Forecasting: Analyzing historical sales data, market trends, and customer insights to develop accurate demand forecasts for products or services. This involves utilizing statistical forecasting methods, predictive analytics, and collaboration with sales and marketing teams to understand market dynamics. Inventory Planning: Collaborating with inventory management teams to determine appropriate inventory levels based on demand forecasts and supply chain constraints. This includes setting safety stock levels, lead times, and reorder points to ensure optimal inventory availability while minimizing carrying costs and stockouts. Sales and Operations Planning (S&OP): Participating in S&OP meetings to align demand forecasts with supply and production plans. This involves working closely with cross-functional teams, including sales, marketing, and production, to ensure accurate demand plans are incorporated into the overall business strategy. Collaborative Forecasting: Collaborating with sales and marketing teams to gather market intelligence, customer feedback, and promotional plans to refine demand forecasts. This includes conducting regular meetings and reviews to share insights and align expectations. Demand Variability Analysis: Analyzing demand patterns, seasonality, and market trends to identify factors that influence demand variability. This involves conducting statistical analysis, evaluating historical data, and identifying potential demand drivers to improve forecast accuracy. New Product Introduction Planning: Collaborating with product development and marketing teams to develop demand forecasts for new product launches. This includes analyzing market potential, conducting market research, and incorporating customer insights to develop accurate demand plans. Demand Planning Software and Tools: Utilizing demand planning software and tools to manage and analyze data effectively. This includes generating reports, analyzing forecast accuracy, and identifying areas for improvement. Performance Monitoring: Monitoring key performance indicators (KPIs) to evaluate demand planning effectiveness and accuracy. This includes analyzing forecast accuracy, customer fill rates, and inventory turnover to identify opportunities for improvement and make adjustments to demand plans accordingly. Continuous Improvement: Continuously reviewing and improving demand planning processes and methodologies to enhance accuracy and efficiency. This includes staying updated with industry best practices, incorporating new forecasting techniques, and leveraging technology to optimize demand planning operations. Collaboration and Communication: Collaborating with cross-functional teams, including sales, marketing, operations, and finance, to align demand plans with business goals. This involves effective communication and coordination to ensure a unified approach towards demand planning and supply chain management. Qualifications Minimum qualifications Good years of relevant work experience. University Graduate Relevant Experience Preferred Qualifications Strong Supply Chain knowledge/skills Strong communication and organizational skills Strong analytical and problem-solving skills Demonstrated proficiency in Materials Management skills/methods . Relationship building with suppliers . Knowledge of finance, marketing, sales functions APICS training preferred. Kinaxis knowledge preferred.