Work from Office
Full Time
• Make 100 - 200 outbound/inbound calls daily to confirm customer leads and
gather necessary information.
• Deliver a high-quality customer experience by addressing queries, resolving
concerns, and providing accurate information.
• Maintain detailed records of customer interactions and update CRM systems
accordingly.
• Coordinate with field operations and vendor teams to ensure timely device
pickups.
• Follow communication scripts and adhere to company policies and procedures.
• Escalate unresolved issues to the appropriate internal teams for prompt
resolution.
• Education: Bachelors degree
• Experience: 2–3 years of experience in a voice-based call centre (inbound or
outbound).
• Proven experience in customer service, tele calling, or lead confirmation roles.
• Familiarity with CRM systems and call centre equipment is preferred.
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