Customer Success

Company Profile:

We are world's first technology driven online marketplace that helps compare and purchase the right software for your needs. Currently associated with thousands of esteemed Software Vendors, Techjockey is a stellar platform for technology/software buying. We are disrupting the industry by catering over 23,000+ software products across 1000 categories+ (Helped 1,00,000+ businesses as our clients in just the last 12 months). A highly experienced workforce, a resilient presence in the Indian market, and stout clientele helps us provide the most suitable business software technology.

Location:

Key Responsibilities:

• Assist in the development and maintenance of project plans, schedules, and documentation.
• Coordinate project activities, resources, equipment, and information.
• Monitor project progress and handle any issues that arise, escalating when necessary.
• Schedule and facilitate meetings, prepare agendas, take minutes, and follow up on action items.
• Maintain project documentation, reports, and data in a well-organized and accessible manner.
• Communicate project status updates to stakeholders and team members.
• Support risk and issue management by tracking potential obstacles and proposing solutions.
• Ensure compliance with company policies, procedures, and project standards.
• Liaise with clients, vendors, and internal teams to ensure smooth project execution.
• Assist in budget tracking and resource allocation as needed.

Qualifications:

• Bachelor’s degree in business administration, Project Management, or a related field (or equivalent work experience).
• 1–3 years of experience in project coordination or administration.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Proficiency in project management software (e.g., Asana, Trello, MS Project, Jira, or similar).
• Solid knowledge of MS Office Suite (Excel, Word, PowerPoint).
• Ability to work independently and as part of a team.
• PMP or CAPM certification (preferred but not required).

Key Competencies:

• Strong attention to detail
• Problem-solving and critical thinking skills
• Adaptability in a fast-paced environment
• Collaboration and interpersonal skills
• Results-oriented mindset