Customer Success

Role Overview: You will be responsible for maintaining and developing customer success strategies and best practices in a dynamic environment. Your role will involve providing technical and functional support to clients, handling client queries, and demonstrating team management experience. Additionally, you will collaborate with the creative team to create customer support content. Key Responsibilities: - Maintain and develop customer success strategies and best practices. - Collaborate with the creative team to create customer support content. - Provide technical and functional support to clients. - Handle client queries effectively. - Demonstrate team management experience. Qualifications Required: - Bachelor's degree in B.Tech. (IT/CS). - Background in IT SaaS product companies preferred. - 2-5 years of experience in communications, marketing, sales, or customer success. - Experience in a technical/customer support role, preferably with web applications. - Open to working in rotational shifts, including US and UK shifts.,