About the Role: We are looking for people who can take the ownership of the Customer success team and who love the job of making customers happy, who love making customers successful, an entrepreneurial spirit and passion for customer satisfaction and who can understand the pain of customers. The primary role of Customer Success would be to evaluate how customers utilise our product and identify areas for improvement for maximising retention. As CST, you will have to take the lead in maintaining relationships with the existing customers where your role is not limited to just training the customer's team but also providing actionable insights to the customer. Key Responsibilities: ● Facilitating the successful onboarding of new customers. ● Assessing customer requirements, solving problems, anticipating future needs, and generally serving as the customers’ voice within NeoDove. ● Establish clear retention goals and process milestones for the customer and employees to work on. ● Increasing customers LTV and reducing churn. ● Achieving annual renewal and upselling revenue targets. ● Create and cultivate deep and meaningful relationships with our customers and build their loyalty towards NeoDove, by continuously displaying the value proposition and benefits of NeoDove. ● Get their feedback and represent their voice within the relevant decision junctions to improve our products. ● Assist in creating training courses and educational materials for other members of the department. ● Implementation and execution of systems and handholding of customer’s team to train and improve onboarding process. ● Work diligently towards improving all aspects of the customer experience with NeoDove. ● Handle and resolve customer requests and complaints. ● Ensuring that any problem or concerns is resolved in minimum time possible. ● Analyze and communicate with customers in overall performance and execution of action plans. ● Use your analytical skills to provide expert advice and data-driven recommendations to generate growth opportunities for our clients. ● Present your analysis and recommendations to the client and provide diligent support to answer any questions they could have regarding NeoDove. Skills: ● B.tech (CS,IT, EC), B.CA Degree or equivalent work experience in the software industry. ● Strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications, etc. ● Excellent product and process knowledge. ● You have a strong interest in new technologies, data, apps, and/or a great understanding of the mobile app industry. ● Must have had hands on working knowledge of Implementation experience with the business applications. ● Excellent written & verbal communication skills. ● Demonstrate leadership qualities, excellent listening, negotiation, communication, presentation, and interpersonal skills. Job Type: Full-time Pay: ₹300,000.00 - ₹400,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person Expected Start Date: 20/05/2025
About the Role: We are looking for a passionate Flutter Developer to join our team and play a key role in building high-quality, cross-platform mobile applications for our CRM platform. As a part of NeoDove, you will collaborate with a diverse team of engineers, designers, and product managers to deliver seamless and efficient mobile solutions that support our users' needs in sales and customer relationship management. Key Responsibilities: ● Design, develop, and maintain mobile applications using Flutter that integrate with our CRM platform. ● Collaborate with the backend team to ensure smooth integration with our APIs and services. ● Implement responsive, user-friendly, and high-performing mobile interfaces, focusing on customer-centric design. ● Write clean, maintainable, and efficient code that adheres to best practices in mobile app development. ● Troubleshoot, debug, and optimize mobile applications for maximum performance. ● Participate in code reviews to ensure high-quality standards and continuous learning within the team. ● Stay up-to-date with emerging mobile technologies, trends, and best practices to continuously enhance app functionality. ● Work closely with a product manager and a Functional head to translate business requirements into technical solutions. Skills: ● Proven experience in building mobile applications with Flutter (2+ years preferred). ● Strong understanding of Flutter SDK, Dart programming language, and mobile development best practices. ● Experience with RESTful APIs, third-party libraries, and integrating external services with mobile apps. ● Solid understanding of state management approaches in Flutter (Provider, River pod, Bloc, etc.). ● Familiarity with mobile app deployment processes for both iOS and Android. ● Experience with Firebase or other cloud services is a plus. ● Ability to work effectively in a fast-paced, Agile environment. ● Strong problem-solving skills, with the ability to debug and optimize mobile applications. ● Good communication skills and a collaborative attitude. Preferred Qualifications: ● Experience working in a SaaS environment, particularly in CRM or sales automation tools. ● Familiarity with CI/CD pipelines for mobile app deployment. ● Knowledge of UX/UI principles and a user-first design approach. Job Type: Full-time Pay: ₹600,000.00 - ₹1,100,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Location: Bengaluru, Karnataka (Required) Work Location: In person
Role: Inside Sales Executive Location - Jaipur and HSR layout, Bangalore India is the next global SaaS capital! It is indicated that the Indian SaaS market will grow multi-fold by 2025 and account for a global market share in the range of 7-10%, up from the current range of 2-4%: EY Now is the best time to be a part of the SaaS industry. , a SaaS-based platform is India’s leading Telecalling (Inside Sales) CRM, dedicated to helping businesses achieve their telecalling goals alongside optimising their sales, marketing, and customer engagement. Since its inception in 2020, NeoDove has raised funds in two rounds - Angel & Seed; with the Seed round led by India Quotient . NeoDove has been witnessing a 25% Q-o-Q growth rate, with over 10,000 users on board, and is trusted by 1200+ SMBs across the globe. In May 2022, NeoDove was acquired by App. Wings spread as Vyapar is the category leader in billing software, serving over 1 Cr+ SMEs in India. With the energetic startup vibes at NeoDove, and Vyapar’s network and mentoring, one will have the best of both worlds. Why NeoDove? NeoDove is a rapidly growing B2B software company that is solving real problems for SMBs. With customers always at the heart of everything we do, we have been awarded as Micro Enterprise of the Year in 2021 and 2023. About the Role: NeoDove is seeking a motivated and dynamic Inside Sales Executive to join our rapidly growing team. As an Inside Sales Executive, you will play a key role in driving revenue growth by generating leads, qualifying prospects, and closing sales opportunities. You will leverage your exceptional communication skills, sales expertise, and product knowledge to effectively engage with potential customers and promote NeoDove's CRM solutions. Key Responsibilities: Conduct product demonstrations to prospective customers, effectively communicating the value and features to drive interest and engagement. Utilize sales techniques to actively pursue and close deals, achieving or surpassing assigned sales targets and revenue goals. Collaborate with the Inside Sales Manager (ISM) and designated buddy for guidance, support, and mentorship in achieving sales objectives. Maintain a comprehensive understanding of sales skills and techniques, continuously enhancing knowledge and proficiency to optimize sales performance. Coordinate with the Customer Success (CS) team to facilitate smooth onboarding processes for new customers, ensuring a seamless transition and positive experience. Handle and follow up with customer inquiries, issues, and requests, liaising with the CS team as needed to ensure timely resolution and customer satisfaction. Conduct follow-ups with customers on pending payments, invoices, and outstanding balances to ensure timely payment and revenue generation. Keep accurate records of customer interactions, sales activities, and pipeline status in CRM software, providing regular updates to management. Stay informed about industry trends, competitor offerings, and market developments to identify opportunities for business growth and differentiation. Actively seek feedback from the ISM, buddy, and other stakeholders to identify areas for improvement and implement strategies for enhanced performance. Contribute to a positive team environment through collaboration, support, and sharing of best practices to drive collective success. Skills: Bachelor's degree in Business Administration, Marketing, or related field. 1-2 years of experience in inside sales, with a proven track record of success in SaaS CRM sales. Strong understanding of SaaS CRM principles, features, and benefits. Demonstrated ability to conduct engaging and persuasive product demonstrations to drive customer interest and engagement. Proven experience in closing complex sales deals and maximizing revenue generation. Excellent communication, negotiation, and interpersonal skills. Results-oriented mindset with a focus on driving performance and achieving sales targets. Proficiency in CRM software and other sales productivity tools. How To Apply? APPLY NOW or send resume to . Job Type: Full-time Pay: ₹22,000.00 - ₹33,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund Work Location: In person Application Deadline: 23/07/2025 Expected Start Date: 23/07/2025
Role: Inside Sales Executive Location - Sarjapur - Marathahalli Rd, Bellandur, Bengaluru India is the next global SaaS capital! It is indicated that the Indian SaaS market will grow multi-fold by 2025 and account for a global market share in the range of 7-10%, up from the current range of 2-4%: EY Now is the best time to be a part of the SaaS industry. NeoDove, a SaaS-based platform is India’s leading Telecalling (Inside Sales) CRM, dedicated to helping businesses achieve their telecalling goals alongside optimising their sales, marketing, and customer engagement. Since its inception in 2020, NeoDove has raised funds in two rounds - Angel & Seed; with the Seed round led by India Quotient . NeoDove has been witnessing a 25% Q-o-Q growth rate, with over 10,000 users on board, and is trusted by 1200+ SMBs across the globe. In May 2022, NeoDove was acquired by App. Wings spread as Vyapar is the category leader in billing software, serving over 1 Cr+ SMEs in India. With the energetic startup vibes at NeoDove, and Vyapar’s network and mentoring, one will have the best of both worlds. Why NeoDove? NeoDove is a rapidly growing B2B software company that is solving real problems for SMBs. With customers always at the heart of everything we do, we have been awarded as Micro Enterprise of the Year in 2021 and 2023. About the Role: NeoDove is seeking a motivated and dynamic Inside Sales Executive to join our rapidly growing team. As an Inside Sales Executive, you will play a key role in driving revenue growth by generating leads, qualifying prospects, and closing sales opportunities. You will leverage your exceptional communication skills, sales expertise, and product knowledge to effectively engage with potential customers and promote NeoDove's CRM solutions. Key Responsibilities: Conduct product demonstrations to prospective customers, effectively communicating the value and features to drive interest and engagement. Utilize sales techniques to actively pursue and close deals, achieving or surpassing assigned sales targets and revenue goals. Collaborate with the Inside Sales Manager (ISM) and designated buddy for guidance, support, and mentorship in achieving sales objectives. Maintain a comprehensive understanding of sales skills and techniques, continuously enhancing knowledge and proficiency to optimize sales performance. Coordinate with the Customer Success (CS) team to facilitate smooth onboarding processes for new customers, ensuring a seamless transition and positive experience. Handle and follow up with customer inquiries, issues, and requests, liaising with the CS team as needed to ensure timely resolution and customer satisfaction. Conduct follow-ups with customers on pending payments, invoices, and outstanding balances to ensure timely payment and revenue generation. Keep accurate records of customer interactions, sales activities, and pipeline status in CRM software, providing regular updates to management. Stay informed about industry trends, competitor offerings, and market developments to identify opportunities for business growth and differentiation. Actively seek feedback from the ISM, buddy, and other stakeholders to identify areas for improvement and implement strategies for enhanced performance. Contribute to a positive team environment through collaboration, support, and sharing of best practices to drive collective success. Skills: Bachelor's degree in Business Administration, Marketing, or related field. 1-2 years of experience in inside sales, with a proven track record of success in SaaS CRM sales. Strong understanding of SaaS CRM principles, features, and benefits. Demonstrated ability to conduct engaging and persuasive product demonstrations to drive customer interest and engagement. Proven experience in closing complex sales deals and maximizing revenue generation. Excellent communication, negotiation, and interpersonal skills. Results-oriented mindset with a focus on driving performance and achieving sales targets. Proficiency in CRM software and other sales productivity tools. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Food provided Health insurance Leave encashment Paid sick time Provident Fund Application Deadline: 28/08/2025 Expected Start Date: 28/08/2025
Role: Inside Sales Executive Location - Sarjapur - Marathahalli Rd, Bellandur, Bengaluru India is the next global SaaS capital! It is indicated that the Indian SaaS market will grow multi-fold by 2025 and account for a global market share in the range of 7-10%, up from the current range of 2-4%: EY Now is the best time to be a part of the SaaS industry. , a SaaS-based platform is India’s leading Telecalling (Inside Sales) CRM, dedicated to helping businesses achieve their telecalling goals alongside optimising their sales, marketing, and customer engagement. Since its inception in 2020, NeoDove has raised funds in two rounds - Angel & Seed; with the Seed round led by India Quotient . NeoDove has been witnessing a 25% Q-o-Q growth rate, with over 10,000 users on board, and is trusted by 1200+ SMBs across the globe. In May 2022, NeoDove was acquired by App. Wings spread as Vyapar is the category leader in billing software, serving over 1 Cr+ SMEs in India. With the energetic startup vibes at NeoDove, and Vyapar’s network and mentoring, one will have the best of both worlds. Why NeoDove? NeoDove is a rapidly growing B2B software company that is solving real problems for SMBs. With customers always at the heart of everything we do, we have been awarded as Micro Enterprise of the Year in 2021 and 2023. About the Role: NeoDove is seeking a motivated and dynamic Inside Sales Executive to join our rapidly growing team. As an Inside Sales Executive, you will play a key role in driving revenue growth by generating leads, qualifying prospects, and closing sales opportunities. You will leverage your exceptional communication skills, sales expertise, and product knowledge to effectively engage with potential customers and promote NeoDove's CRM solutions. Key Responsibilities: Conduct product demonstrations to prospective customers, effectively communicating the value and features to drive interest and engagement. Utilize sales techniques to actively pursue and close deals, achieving or surpassing assigned sales targets and revenue goals. Collaborate with the Inside Sales Manager (ISM) and designated buddy for guidance, support, and mentorship in achieving sales objectives. Maintain a comprehensive understanding of sales skills and techniques, continuously enhancing knowledge and proficiency to optimize sales performance. Coordinate with the Customer Success (CS) team to facilitate smooth onboarding processes for new customers, ensuring a seamless transition and positive experience. Handle and follow up with customer inquiries, issues, and requests, liaising with the CS team as needed to ensure timely resolution and customer satisfaction. Conduct follow-ups with customers on pending payments, invoices, and outstanding balances to ensure timely payment and revenue generation. Keep accurate records of customer interactions, sales activities, and pipeline status in CRM software, providing regular updates to management. Stay informed about industry trends, competitor offerings, and market developments to identify opportunities for business growth and differentiation. Actively seek feedback from the ISM, buddy, and other stakeholders to identify areas for improvement and implement strategies for enhanced performance. Contribute to a positive team environment through collaboration, support, and sharing of best practices to drive collective success. Skills: Bachelor's degree in Business Administration, Marketing, or related field. 1-2 years of experience in inside sales, with a proven track record of success in SaaS CRM sales. Strong understanding of SaaS CRM principles, features, and benefits. Demonstrated ability to conduct engaging and persuasive product demonstrations to drive customer interest and engagement. Proven experience in closing complex sales deals and maximizing revenue generation. Excellent communication, negotiation, and interpersonal skills. Results-oriented mindset with a focus on driving performance and achieving sales targets. Proficiency in CRM software and other sales productivity tools. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Food provided Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund Work Location: In person Application Deadline: 30/08/2025
Role: Inside Sales Executive Location - Sarjapur - Marathahalli Rd, Bellandur, Bengaluru India is the next global SaaS capital! It is indicated that the Indian SaaS market will grow multi-fold by 2025 and account for a global market share in the range of 7-10%, up from the current range of 2-4%: EY Now is the best time to be a part of the SaaS industry. , a SaaS-based platform is India’s leading Telecalling (Inside Sales) CRM, dedicated to helping businesses achieve their telecalling goals alongside optimising their sales, marketing, and customer engagement. Since its inception in 2020, NeoDove has raised funds in two rounds - Angel & Seed; with the Seed round led by India Quotient . NeoDove has been witnessing a 25% Q-o-Q growth rate, with over 10,000 users on board, and is trusted by 1200+ SMBs across the globe. In May 2022, NeoDove was acquired by App. Wings spread as Vyapar is the category leader in billing software, serving over 1 Cr+ SMEs in India. With the energetic startup vibes at NeoDove, and Vyapar’s network and mentoring, one will have the best of both worlds. Why NeoDove? NeoDove is a rapidly growing B2B software company that is solving real problems for SMBs. With customers always at the heart of everything we do, we have been awarded as Micro Enterprise of the Year in 2021 and 2023. About the Role: NeoDove is seeking a motivated and dynamic Inside Sales Executive to join our rapidly growing team. As an Inside Sales Executive, you will play a key role in driving revenue growth by generating leads, qualifying prospects, and closing sales opportunities. You will leverage your exceptional communication skills, sales expertise, and product knowledge to effectively engage with potential customers and promote NeoDove's CRM solutions. Key Responsibilities: Conduct product demonstrations to prospective customers, effectively communicating the value and features to drive interest and engagement. Utilize sales techniques to actively pursue and close deals, achieving or surpassing assigned sales targets and revenue goals. Collaborate with the Inside Sales Manager (ISM) and designated buddy for guidance, support, and mentorship in achieving sales objectives. Maintain a comprehensive understanding of sales skills and techniques, continuously enhancing knowledge and proficiency to optimize sales performance. Coordinate with the Customer Success (CS) team to facilitate smooth onboarding processes for new customers, ensuring a seamless transition and positive experience. Handle and follow up with customer inquiries, issues, and requests, liaising with the CS team as needed to ensure timely resolution and customer satisfaction. Conduct follow-ups with customers on pending payments, invoices, and outstanding balances to ensure timely payment and revenue generation. Keep accurate records of customer interactions, sales activities, and pipeline status in CRM software, providing regular updates to management. Stay informed about industry trends, competitor offerings, and market developments to identify opportunities for business growth and differentiation. Actively seek feedback from the ISM, buddy, and other stakeholders to identify areas for improvement and implement strategies for enhanced performance. Contribute to a positive team environment through collaboration, support, and sharing of best practices to drive collective success. Skills: Bachelor's degree in Business Administration, Marketing, or related field. 1-2 years of experience in inside sales, with a proven track record of success in SaaS CRM sales. Strong understanding of SaaS CRM principles, features, and benefits. Demonstrated ability to conduct engaging and persuasive product demonstrations to drive customer interest and engagement. Proven experience in closing complex sales deals and maximizing revenue generation. Excellent communication, negotiation, and interpersonal skills. Results-oriented mindset with a focus on driving performance and achieving sales targets. Proficiency in CRM software and other sales productivity tools. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Food provided Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund Work Location: In person Application Deadline: 30/08/2025
Role: Flutter Developer Location - Sarjapur - Marathahalli Rd, Bellandur, Bengaluru India is the next global SaaS capital! It is indicated that the Indian SaaS market will grow multi-fold by 2025 and account for a global market share in the range of 7-10%, up from the current range of 2-4%: EY Now is the best time to be a part of the SaaS industry. NeoDove, a SaaS-based platform is India’s leading Telecalling (Inside Sales) CRM, dedicated to helping businesses achieve their telecalling goals alongside optimising their sales, marketing, and customer engagement. Since its inception in 2020, NeoDove has raised funds in two rounds - Angel & Seed; with the Seed round led by India Quotient . NeoDove has been witnessing a 25% Q-o-Q growth rate, with over 10,000 users on board, and is trusted by 1200+ SMBs across the globe. In May 2022, NeoDove was acquired by App. Wings spread as Vyapar is the category leader in billing software, serving over 1 Cr+ SMEs in India. With the energetic startup vibes at NeoDove, and Vyapar’s network and mentoring, one will have the best of both worlds. Why NeoDove? NeoDove is a rapidly growing B2B software company that is solving real problems for SMBs. With customers always at the heart of everything we do, we have been awarded as Micro Enterprise of the Year in 2021 and 2023. About the Role: We are looking for a passionate Flutter Developer to join our team and play a key role in building high-quality, cross-platform mobile applications for our CRM platform. As a part of NeoDove, you will collaborate with a diverse team of engineers, designers, and product managers to deliver seamless and efficient mobile solutions that support our users' needs in sales and customer relationship management. Key Responsibilities: Design, develop, and maintain mobile applications using Flutter that integrate with our CRM platform. Collaborate with the backend team to ensure smooth integration with our APIs and services. Implement responsive, user-friendly, and high-performing mobile interfaces, focusing on customer-centric design. Write clean, maintainable, and efficient code that adheres to best practices in mobile app development. Troubleshoot, debug, and optimize mobile applications for maximum performance. Participate in code reviews to ensure high-quality standards and continuous learning within the team. Stay up-to-date with emerging mobile technologies, trends, and best practices to continuously enhance app functionality. Work closely with a product manager and a Functional head to translate business requirements into technical solutions. Skills: Proven experience in building mobile applications with Flutter (2+ years preferred). Strong understanding of Flutter SDK, Dart programming language, and mobile development best practices. Experience with RESTful APIs, third-party libraries, and integrating external services with mobile apps. Solid understanding of state management approaches in Flutter (Provider, Riverpod, Bloc, etc.). Familiarity with mobile app deployment processes for both iOS and Android. Experience with Firebase or other cloud services is a plus. Ability to work effectively in a fast-paced, Agile environment. Strong problem-solving skills, with the ability to debug and optimize mobile applications. Good communication skills and a collaborative attitude. Preferred Qualifications: Experience working in a SaaS environment, particularly in CRM or sales automation tools. Familiarity with CI/CD pipelines for mobile app deployment. Knowledge of UX/UI principles and a user-first design approach. Job Type: Full-time Pay: ₹500,000.00 - ₹700,000.00 per year Benefits: Cell phone reimbursement Food provided Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund Application Deadline: 10/09/2025 Expected Start Date: 07/09/2025
Role: Inside Sales Executive Location - Sarjapur - Marathahalli Rd, Bellandur, Bengaluru India is the next global SaaS capital! It is indicated that the Indian SaaS market will grow multi-fold by 2025 and account for a global market share in the range of 7-10%, up from the current range of 2-4%: EY Now is the best time to be a part of the SaaS industry. NeoDove , a SaaS-based platform is India’s leading Telecalling (Inside Sales) CRM, dedicated to helping businesses achieve their telecalling goals alongside optimising their sales, marketing, and customer engagement. Since its inception in 2020, NeoDove has raised funds in two rounds - Angel & Seed; with the Seed round led by India Quotient . NeoDove has been witnessing a 25% Q-o-Q growth rate, with over 10,000 users on board, and is trusted by 1200+ SMBs across the globe. In May 2022, NeoDove was acquired by App. Wings spread as Vyapar is the category leader in billing software, serving over 1 Cr+ SMEs in India. With the energetic startup vibes at NeoDove, and Vyapar’s network and mentoring, one will have the best of both worlds. Why NeoDove? NeoDove is a rapidly growing B2B software company that is solving real problems for SMBs. With customers always at the heart of everything we do, we have been awarded as Micro Enterprise of the Year in 2021 and 2023. About the Role: NeoDove is seeking a motivated and dynamic Inside Sales Executive to join our rapidly growing team. As an Inside Sales Executive, you will play a key role in driving revenue growth by generating leads, qualifying prospects, and closing sales opportunities. You will leverage your exceptional communication skills, sales expertise, and product knowledge to effectively engage with potential customers and promote NeoDove's CRM solutions. Key Responsibilities: Conduct product demonstrations to prospective customers, effectively communicating the value and features to drive interest and engagement. Utilize sales techniques to actively pursue and close deals, achieving or surpassing assigned sales targets and revenue goals. Collaborate with the Inside Sales Manager (ISM) and designated buddy for guidance, support, and mentorship in achieving sales objectives. Maintain a comprehensive understanding of sales skills and techniques, continuously enhancing knowledge and proficiency to optimize sales performance. Coordinate with the Customer Success (CS) team to facilitate smooth onboarding processes for new customers, ensuring a seamless transition and positive experience. Handle and follow up with customer inquiries, issues, and requests, liaising with the CS team as needed to ensure timely resolution and customer satisfaction. Conduct follow-ups with customers on pending payments, invoices, and outstanding balances to ensure timely payment and revenue generation. Keep accurate records of customer interactions, sales activities, and pipeline status in CRM software, providing regular updates to management. Stay informed about industry trends, competitor offerings, and market developments to identify opportunities for business growth and differentiation. Actively seek feedback from the ISM, buddy, and other stakeholders to identify areas for improvement and implement strategies for enhanced performance. Contribute to a positive team environment through collaboration, support, and sharing of best practices to drive collective success. Skills: Bachelor's degree in Business Administration, Marketing, or related field. 1-2 years of experience in inside sales, with a proven track record of success in SaaS CRM sales. Strong understanding of SaaS CRM principles, features, and benefits. Demonstrated ability to conduct engaging and persuasive product demonstrations to drive customer interest and engagement. Proven experience in closing complex sales deals and maximizing revenue generation. Excellent communication, negotiation, and interpersonal skills. Results-oriented mindset with a focus on driving performance and achieving sales targets. Proficiency in CRM software and other sales productivity tools. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Food provided Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund
Role: Customer Success Location - Sarjapur - Marathahalli Rd, Bellandur, Bengaluru. India is the next global SaaS capital! It is indicated that the Indian SaaS market will grow multi-fold by 2025 and account for a global market share in the range of 7-10%, up from the current range of 2-4%: EY Now is the best time to be a part of the SaaS industry. NeoDove, a SaaS-based platform is India’s leading Telecalling (Inside Sales) CRM, dedicated to helping businesses achieve their telecalling goals alongside optimising their sales, marketing, and customer engagement. Since its inception in 2020, NeoDove has raised funds in two rounds - Angel & Seed; with the Seed round led by India Quotient . NeoDove has been witnessing a 25% Q-o-Q growth rate, with over 10,000 users on board, and is trusted by 1200+ SMBs across the globe. In May 2022, NeoDove was acquired by App. Wings spread as Vyapar is the category leader in billing software, serving over 1 Cr+ SMEs in India. With the energetic startup vibes at NeoDove, and Vyapar’s network and mentoring, one will have the best of both worlds. Why NeoDove? NeoDove is a rapidly growing B2B software company that is solving real problems for SMBs. With customers always at the heart of everything we do, we have been awarded as Micro Enterprise of the Year in 2021 & 2023. About the Role We are looking for passionate and ownership-driven Customer Success professionals who love solving customer problems, building strong relationships, and ensuring customer satisfaction and long-term success. The role requires a blend of analytical thinking, technical understanding, and strong communication skills. Your primary responsibility will be to evaluate customer usage, drive retention, ensure smooth onboarding, troubleshoot issues, and consistently deliver value to our customers. Key Responsibilities : Customer Success & Relationship Management Facilitate smooth onboarding of new customers, including admin and user training via web sessions. Build strong, meaningful relationships with customers to improve retention and loyalty. Establish clear retention goals, process milestones, and action plans for customers Increase customer LTV while reducing churn. Achieve renewal and upsell revenue targets. Act as the voice of the customer within NeoDove to improve product experience. Collect feedback and drive product enhancement discussions with internal teams Create training materials and assist in internal enablement. Customer Support & Issue Resolution : Take ownership of customer issues and drive them to timely resolution. Research, diagnose, troubleshoot, and identify solutions for customer-reported issues. Ask targeted questions to understand problem root causes quickly. Comply with SLAs for issue resolution. Guide customers via phone, email, chat, or Google Meet to resolve technical challenges. Collaborate with technical and customer success teams to enhance product quality manage and monitor customer expectations effectively. Skills : B.Tech (CS/IT/EC), BCA, or equivalent degree. 1+ year of strong customer delivery experience in SaaS, CRM, ERP, or similar software domains. Hands-on experience with software implementation and customer onboarding Customer support experience, preferably for web-based SaaS products. Strong product and process understanding. Proven software troubleshooting abilities. Good understanding of customer workflows and business processes. Knowledge of webhooks and communication between integrated services. Ability to capture customer environment details for operational support. Excellent written and verbal communication. Strong analytical, problem-solving, and documentation skills. Leadership qualities with strong presentation and interpersonal skills. Customer-obsessed mindset with a passion for delivering delightful experiences. Equivalent work experience in software/SaaS industries is also considered. Job Type: Full-time Pay: ₹360,000.00 - ₹400,000.00 per year Benefits: Cell phone reimbursement Food provided Health insurance Internet reimbursement Paid sick time Provident Fund Work Location: In person
Role: Customer Support Location - Sarjapur - Marathahalli Rd, Bellandur, Bengaluru. India is the next global SaaS capital! It is indicated that the Indian SaaS market will grow multi-fold by 2025 and account for a global market share in the range of 7-10%, up from the current range of 2-4%: EY Now is the best time to be a part of the SaaS industry. NeoDove, a SaaS-based platform is India’s leading Telecalling (Inside Sales) CRM, dedicated to helping businesses achieve their telecalling goals alongside optimising their sales, marketing, and customer engagement. Since its inception in 2020, NeoDove has raised funds in two rounds - Angel & Seed; with the Seed round led by India Quotient . NeoDove has been witnessing a 25% Q-o-Q growth rate, with over 10,000 users on board, and is trusted by 1200+ SMBs across the globe. In May 2022, NeoDove was acquired by App. Wings spread as Vyapar is the category leader in billing software, serving over 1 Cr+ SMEs in India. With the energetic startup vibes at NeoDove, and Vyapar’s network and mentoring, one will have the best of both worlds. Why NeoDove? NeoDove is a rapidly growing B2B software company that is solving real problems for SMBs. With customers always at the heart of everything we do, we have been awarded as Micro Enterprise of the Year in 2021 & 2023. About the Role We are looking for passionate and ownership-driven Customer Success professionals who love solving customer problems, building strong relationships, and ensuring customer satisfaction and long-term success. The role requires a blend of analytical thinking, technical understanding, and strong communication skills. Your primary responsibility will be to evaluate customer usage, drive retention, ensure smooth onboarding, troubleshoot issues, and consistently deliver value to our customers. Key Responsibilities : Customer Success & Relationship Management Facilitate smooth onboarding of new customers, including admin and user training via web sessions. Build strong, meaningful relationships with customers to improve retention and loyalty. Establish clear retention goals, process milestones, and action plans for customers Increase customer LTV while reducing churn. Achieve renewal and upsell revenue targets. Act as the voice of the customer within NeoDove to improve product experience. Collect feedback and drive product enhancement discussions with internal teams Create training materials and assist in internal enablement. Customer Support & Issue Resolution : Take ownership of customer issues and drive them to timely resolution. Research, diagnose, troubleshoot, and identify solutions for customer-reported issues. Ask targeted questions to understand problem root causes quickly. Comply with SLAs for issue resolution. Guide customers via phone, email, chat, or Google Meet to resolve technical challenges. Collaborate with technical and customer success teams to enhance product quality, manage and monitor customer expectations effectively. Skills : B.Tech (CS/IT/EC), BCA, or equivalent degree. 1+ year of strong customer delivery experience in SaaS, CRM, ERP, or similar software domains. Hands-on experience with software implementation and customer onboarding Customer support experience, preferably for web-based SaaS products. Strong product and process understanding. Proven software troubleshooting abilities. Good understanding of customer workflows and business processes. Knowledge of webhooks and communication between integrated services. Ability to capture customer environment details for operational support. Excellent written and verbal communication. Strong analytical, problem-solving, and documentation skills. Leadership qualities with strong presentation and interpersonal skills. Customer-obsessed mindset with a passion for delivering delightful experiences. Equivalent work experience in software/SaaS industries is also considered. Job Type: Full-time Pay: ₹360,000.00 - ₹400,000.00 per year Benefits: Cell phone reimbursement Food provided Health insurance Internet reimbursement Paid sick time Provident Fund Work Location: In person