Excellent communication and presentation skills(to corporate clients)Should be able to give presentations at corporate offices Proactively identifying and generating high-quality corporate leads through targeted outreach and market research. Building and nurturing strategic partnerships with key corporate clients. Leveraging various lead generation platforms including LinkedIn Sales Navigator and industry specific databases to expand our reach.

Inventory Management - In-depth knowledge of Inventory and components for building Telecom Inventory. Should have worked on Inventory creation for a minimum period of 2-3 years for both Voice and Data service. Good knowledge on Vendor portal for various global Telecom vendors. Should be able to work as an individual contributor. Should have experience on client engagements. Good knowledge on Vendor reports and CSRs. Good Communication is must. Good understanding on Telecom products and services. Additional knowledge of Wireless is a plus Location: Remote- Delhi / NCR,Bangalore/Bengaluru,Hyderabad/Secunderabad,Chennai,Pune,Kolkata,Ahmedabad,Mumbai

Financial analysis knowledge Excellent English to enable customer communication (Written and Verbal) Ability to handle any customer interaction professional and with a service-oriented attitude Reliable and precise work style, even under time pressure Excel / PowerPoint Skills. Experience with basic technical skills. Experience in software / hardware or telecom industry is a plus Responsibilities: Analyze telecom usage reporting and to create profiling of telecom lines. Work on activation, cancellation and swap of connectivity lines. Trouble shooting mobile network issues. Build and maintain client-facing reports showing telecom opportunities and savings. Respond to internal inquiries relating to telecom rate plan analysis and recommendations. Provide top quality customer service to clients, vendor and internal teams. Develop and own best practices, quality assurance methods, etc.

Job Summary: The Service Delivery Manager is a responsible for overseeing the end-to-end delivery of services to our clients, ensuring exceptional service quality, client satisfaction, and operational efficiency. This role requires a strong leader who can manage client relationships, lead cross-functional teams, optimize service delivery processes, and drive continuous improvement. Key Responsibilities: Client Relationship Management: Serve as the primary point of contact for clients, building and maintaining strong, long-lasting relationships. Understand client needs, manage expectations, and proactively identify opportunities for service improvement and expansion. Handle client escalations, ensuring timely and effective resolution of issues to maintain high client satisfaction. Conduct regular service reviews with clients, presenting performance reports and discussing service improvements. Service Delivery Oversight & Performance: Oversee the entire service delivery lifecycle, ensuring services are delivered according to agreed-upon Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Monitor, analyze, and report on service performance metrics, identifying trends, risks, and areas for improvement. Implement and maintain robust service delivery processes, methodologies (e.g., ITIL), and best practices. Ensure compliance with internal policies, industry regulations, and security standards. Team Leadership & Development: Lead, mentor, and motivate a team of service delivery professionals, fostering a collaborative, high-performing, and client-focused culture. Conduct performance reviews, provide constructive feedback, and identify training and development needs for team members. Allocate resources effectively to ensure optimal team utilization and productivity. Process Improvement & Innovation: Continuously assess existing service delivery processes for consistency, efficiency, and cost-effectiveness. Drive continuous improvement initiatives to optimize workflows, enhance service quality, and reduce operational costs. Collaborate with internal teams (e.g., Sales, Product, Technical Support) to align service delivery with business objectives and product roadmaps. Stay up-to-date with industry trends, emerging technologies, and best practices in service management. Incident & Problem Management Take ownership of critical incidents, coordinating with internal and third-party resolution parties. Ensure effective communication to stakeholders during major incidents and facilitate post-incident reviews to prevent recurrence. Oversee problem management, identifying root causes of recurring issues and implementing permanent solutions. Financial Management: Manage service delivery budgets, forecast resource requirements, and optimize resource allocation. Ensure cost-effective delivery of services without compromising quality.

Knowledge of Hardware of PCs, Thin Clients, Laptops, Printers, installation and back up of Operating Systems and Other Software, Installation of printers, configuration of printers in RDSH environments, Knowledge of OS Support to printers, Installation of Printer Drivers, Configuration of Wireless Access Points, Remote Connections, Network related assets like Network Switches, Hubs, POEs, Patch Panels, application deployment, anti-virus & Firewall settings, performance indicators in a PC system.

Role: Technical Support Engineer Experience: 3 + years Location: Visakhapatnam/ Hyderabad Roles & Responsibilities: Answer incoming calls from end user, create a ticket in ITSM applications and Triage the Issue reported (or) Work on the requested service Triage Simple to Intermediate complexity hardware faults and software defects Work on Service Requests related to End-user configuration requests Proactively assign email tickets and make outbound calls to end customers on their Service Requests Work with end users on issues related to Windows Application & Software Troubleshooting hardware and computer peripherals such as printers and fax machines Perform password resets and provides required access to end users Diagnose and Isolate problems based on the nature of the Issue and raise Service request with vendors as needed Provide Complete management of Service Request from Case creation to Resolution Suggest improvements to process and workflow in the support center • Identify problems related to chronic cases and work with Senior Engineering resources to identify the root cause • Support multiple different customer’s environments and ticketing systems. Technical Skillset Requirements Knowledge of OSI reference model and Protocols Understanding of a Domain/corporate IT environment including PC & Laptop setup Provide technical support on Windows OS and MACOS platform Troubleshoot system specific issues related to PC & Laptop • Working knowledge of Windows Active Directory and ability to add, remove users and perform password resets • Work on issues related to DNS and ability to isolate Network issues with Service Provider Troubleshoot issues related to Microsoft Applications (Outlook, O365, OneDrive, Teams) Troubleshoot system specific issues around peripherals - Printer, Fax and peripherals Knowledge of DHCP and troubleshoot issues related to Network Configuration and troubleshooting skills related to Microsoft Applications (Outlook, O365, OneDrive, Teams) Experience with Intel Endpoint Management Assistant, Microsoft Office 365 Admin Center Management, Intune and BitLocker. Role Qualifications and Requirements: The following are minimum qualifications and requirements required for this role. Able to work independently with limited supervision and be successful in a team environment. 2-3 years of relevant work experience. Understanding of Operating systems and Desktop hardware. Ability and desire to quickly learn new technologies and concepts. Strong Oral and Written communication skills. Strong Interpersonal & Analytical skills. Adherence to QA Program. Ability to work well in a team environment. Work a flexible work schedule including nights and weekend shifts (24/7)

Experience with quality assurance frameworks, audit processes, or call/email/chat monitoring. Knowledge of QA methodologies, audit checklists, and scoring techniques. A good knowledge on networking concepts A strong written and verbal communication abilities Basic understanding of ISO standards Ability to give constructive feedback and coaching Strong analytical and observation skills – able to identify patterns and trends Experience with Excel and Powerpoint is advantageous Ability to work independently and in teams.

Location: Kota Employment Type: 1 year contract Assistant Desktop Technician: Minimum 1 year experience in handling IT hardware Understanding of various IT assets. Helpdesk activities and Shifting activities to be carried out. Desktop Support Engineer : Minimum 2 years’ experience in PC systems or Thin Clients or Printers maintenance. Repairing and Maintenance of all types of PCs, Thin Clients, Laptops, Configuration of Thin Clients, Repairing and Maintenance of all types of printers, Troubleshoot of Wireless Access Points, Handling of UTP Cables, Network Issues, Understanding of Domain, AD services, profiles and server operating systems Senior Desktop Support Engineer: Knowledge of Hardware of PCs, Thin Clients, Laptops, Printers, installation and back up of Operating Systems and Other Software, Installation of printers, Configuration of printers in RDSH environments, Knowledge of OS Support to printers, Installation of Printer Drivers, Configuration of Wireless Access Points, Remote Connections, Network related assets like Network Switches, Hubs, POEs, Patch Panels, application deployment, anti-virus & Firewall settings.

Job Summary: We are looking for a responsible and detail-oriented Command Center Executive to manage core operational activities such as logistics coordination, queue monitoring, employee scheduling, surveillance monitoring, and daily reporting. This role demands communication skills, Excel/email proficiency, and a readiness to work night shifts. Key Responsibilities: Queue Monitoring: Track live queues and ensure service levels are maintained across processes. Logistics Handling: Coordinate with transport vendor for cab arrangements, follow-ups, and employee drop/pickup updates. Employee Scheduling: Maintain and update shift rosters, track attendance, and support team alignment based on staffing requirements. Call Handling: Attend and manage inbound/outbound calls related to logistics and shift coordination. Surveillance Monitoring: Monitor live camera feeds and report any unusual activities or violations to the appropriate teams. Reporting: Prepare and circulate daily operations and transport reports, shift adherence summaries, and incident logs. Communication: Draft and send professional email communications regarding shift changes, cab issues, escalations, and daily updates. Escalation Management: Report real-time issues to respective stakeholders and follow up until resolution. Required Skills & Qualifications: Excellent communication skills (both verbal and written). Strong hands-on experience with MS Excel (basic to intermediate level – formulas, formatting, etc.). Proficient in email writing and communication tools . Willingness to work in rotational and night shifts . Ability to multi-task , stay calm under pressure, and respond quickly to operational needs. Prior experience in Command Center / Transport Coordination / BPO back-end operations is a plus. Basic understanding of surveillance systems (CCTV monitoring) is an advantage.

Job Summary: We are looking for a responsible and detail-oriented Command Center Executive to manage core operational activities such as logistics coordination, queue monitoring, employee scheduling, surveillance monitoring, and daily reporting. This role demands communication skills, Excel/email proficiency, and a readiness to work night shifts. Key Responsibilities: Queue Monitoring: Track live queues and ensure service levels are maintained across processes. Logistics Handling: Coordinate with transport vendor for cab arrangements, follow-ups, and employee drop/pickup updates. Employee Scheduling: Maintain and update shift rosters, track attendance, and support team alignment based on staffing requirements. Call Handling: Attend and manage inbound/outbound calls related to logistics and shift coordination. Surveillance Monitoring: Monitor live camera feeds and report any unusual activities or violations to the appropriate teams. Reporting: Prepare and circulate daily operations and transport reports, shift adherence summaries, and incident logs. Communication: Draft and send professional email communications regarding shift changes, cab issues, escalations, and daily updates. Escalation Management: Report real-time issues to respective stakeholders and follow up until resolution. Required Skills & Qualifications: Excellent communication skills (both verbal and written). Strong hands-on experience with MS Excel (basic to intermediate level – formulas, formatting, etc.). Proficient in email writing and communication tools . Willingness to work in rotational and night shifts . Ability to multi-task , stay calm under pressure, and respond quickly to operational needs. Prior experience in Command Center / Transport Coordination / BPO back-end operations is a plus. Basic understanding of surveillance systems (CCTV monitoring) is an advantage.