Inspiredge

Excellent communication and presentation skills(to corporate clients)Should be able to give presentations at corporate offices Proactively identifying and generating high-quality corporate leads through targeted outreach and market research. Building and nurturing strategic partnerships with key corporate clients. Leveraging various lead generation platforms including LinkedIn Sales Navigator and industry specific databases to expand our reach.

Inventory Management - In-depth knowledge of Inventory and components for building Telecom Inventory. Should have worked on Inventory creation for a minimum period of 2-3 years for both Voice and Data service. Good knowledge on Vendor portal for various global Telecom vendors. Should be able to work as an individual contributor. Should have experience on client engagements. Good knowledge on Vendor reports and CSRs. Good Communication is must. Good understanding on Telecom products and services. Additional knowledge of Wireless is a plus Location: Remote- Delhi / NCR,Bangalore/Bengaluru,Hyderabad/Secunderabad,Chennai,Pune,Kolkata,Ahmedabad,Mumbai

Financial analysis knowledge Excellent English to enable customer communication (Written and Verbal) Ability to handle any customer interaction professional and with a service-oriented attitude Reliable and precise work style, even under time pressure Excel / PowerPoint Skills. Experience with basic technical skills. Experience in software / hardware or telecom industry is a plus Responsibilities: Analyze telecom usage reporting and to create profiling of telecom lines. Work on activation, cancellation and swap of connectivity lines. Trouble shooting mobile network issues. Build and maintain client-facing reports showing telecom opportunities and savings. Respond to internal inquiries relating to telecom rate plan analysis and recommendations. Provide top quality customer service to clients, vendor and internal teams. Develop and own best practices, quality assurance methods, etc.

Job Summary: The Service Delivery Manager is a responsible for overseeing the end-to-end delivery of services to our clients, ensuring exceptional service quality, client satisfaction, and operational efficiency. This role requires a strong leader who can manage client relationships, lead cross-functional teams, optimize service delivery processes, and drive continuous improvement. Key Responsibilities: Client Relationship Management: Serve as the primary point of contact for clients, building and maintaining strong, long-lasting relationships. Understand client needs, manage expectations, and proactively identify opportunities for service improvement and expansion. Handle client escalations, ensuring timely and effective resolution of issues to maintain high client satisfaction. Conduct regular service reviews with clients, presenting performance reports and discussing service improvements. Service Delivery Oversight & Performance: Oversee the entire service delivery lifecycle, ensuring services are delivered according to agreed-upon Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Monitor, analyze, and report on service performance metrics, identifying trends, risks, and areas for improvement. Implement and maintain robust service delivery processes, methodologies (e.g., ITIL), and best practices. Ensure compliance with internal policies, industry regulations, and security standards. Team Leadership & Development: Lead, mentor, and motivate a team of service delivery professionals, fostering a collaborative, high-performing, and client-focused culture. Conduct performance reviews, provide constructive feedback, and identify training and development needs for team members. Allocate resources effectively to ensure optimal team utilization and productivity. Process Improvement & Innovation: Continuously assess existing service delivery processes for consistency, efficiency, and cost-effectiveness. Drive continuous improvement initiatives to optimize workflows, enhance service quality, and reduce operational costs. Collaborate with internal teams (e.g., Sales, Product, Technical Support) to align service delivery with business objectives and product roadmaps. Stay up-to-date with industry trends, emerging technologies, and best practices in service management. Incident & Problem Management Take ownership of critical incidents, coordinating with internal and third-party resolution parties. Ensure effective communication to stakeholders during major incidents and facilitate post-incident reviews to prevent recurrence. Oversee problem management, identifying root causes of recurring issues and implementing permanent solutions. Financial Management: Manage service delivery budgets, forecast resource requirements, and optimize resource allocation. Ensure cost-effective delivery of services without compromising quality.

Knowledge of Hardware of PCs, Thin Clients, Laptops, Printers, installation and back up of Operating Systems and Other Software, Installation of printers, configuration of printers in RDSH environments, Knowledge of OS Support to printers, Installation of Printer Drivers, Configuration of Wireless Access Points, Remote Connections, Network related assets like Network Switches, Hubs, POEs, Patch Panels, application deployment, anti-virus & Firewall settings, performance indicators in a PC system.

Role: Technical Support Engineer Experience: 3 + years Location: Visakhapatnam/ Hyderabad Roles & Responsibilities: Answer incoming calls from end user, create a ticket in ITSM applications and Triage the Issue reported (or) Work on the requested service Triage Simple to Intermediate complexity hardware faults and software defects Work on Service Requests related to End-user configuration requests Proactively assign email tickets and make outbound calls to end customers on their Service Requests Work with end users on issues related to Windows Application & Software Troubleshooting hardware and computer peripherals such as printers and fax machines Perform password resets and provides required access to end users Diagnose and Isolate problems based on the nature of the Issue and raise Service request with vendors as needed Provide Complete management of Service Request from Case creation to Resolution Suggest improvements to process and workflow in the support center • Identify problems related to chronic cases and work with Senior Engineering resources to identify the root cause • Support multiple different customer’s environments and ticketing systems. Technical Skillset Requirements Knowledge of OSI reference model and Protocols Understanding of a Domain/corporate IT environment including PC & Laptop setup Provide technical support on Windows OS and MACOS platform Troubleshoot system specific issues related to PC & Laptop • Working knowledge of Windows Active Directory and ability to add, remove users and perform password resets • Work on issues related to DNS and ability to isolate Network issues with Service Provider Troubleshoot issues related to Microsoft Applications (Outlook, O365, OneDrive, Teams) Troubleshoot system specific issues around peripherals - Printer, Fax and peripherals Knowledge of DHCP and troubleshoot issues related to Network Configuration and troubleshooting skills related to Microsoft Applications (Outlook, O365, OneDrive, Teams) Experience with Intel Endpoint Management Assistant, Microsoft Office 365 Admin Center Management, Intune and BitLocker. Role Qualifications and Requirements: The following are minimum qualifications and requirements required for this role. Able to work independently with limited supervision and be successful in a team environment. 2-3 years of relevant work experience. Understanding of Operating systems and Desktop hardware. Ability and desire to quickly learn new technologies and concepts. Strong Oral and Written communication skills. Strong Interpersonal & Analytical skills. Adherence to QA Program. Ability to work well in a team environment. Work a flexible work schedule including nights and weekend shifts (24/7)

Experience with quality assurance frameworks, audit processes, or call/email/chat monitoring. Knowledge of QA methodologies, audit checklists, and scoring techniques. A good knowledge on networking concepts A strong written and verbal communication abilities Basic understanding of ISO standards Ability to give constructive feedback and coaching Strong analytical and observation skills – able to identify patterns and trends Experience with Excel and Powerpoint is advantageous Ability to work independently and in teams.

Location: Kota Employment Type: 1 year contract Assistant Desktop Technician: Minimum 1 year experience in handling IT hardware Understanding of various IT assets. Helpdesk activities and Shifting activities to be carried out. Desktop Support Engineer : Minimum 2 years’ experience in PC systems or Thin Clients or Printers maintenance. Repairing and Maintenance of all types of PCs, Thin Clients, Laptops, Configuration of Thin Clients, Repairing and Maintenance of all types of printers, Troubleshoot of Wireless Access Points, Handling of UTP Cables, Network Issues, Understanding of Domain, AD services, profiles and server operating systems Senior Desktop Support Engineer: Knowledge of Hardware of PCs, Thin Clients, Laptops, Printers, installation and back up of Operating Systems and Other Software, Installation of printers, Configuration of printers in RDSH environments, Knowledge of OS Support to printers, Installation of Printer Drivers, Configuration of Wireless Access Points, Remote Connections, Network related assets like Network Switches, Hubs, POEs, Patch Panels, application deployment, anti-virus & Firewall settings.

Job Summary: We are looking for a responsible and detail-oriented Command Center Executive to manage core operational activities such as logistics coordination, queue monitoring, employee scheduling, surveillance monitoring, and daily reporting. This role demands communication skills, Excel/email proficiency, and a readiness to work night shifts. Key Responsibilities: Queue Monitoring: Track live queues and ensure service levels are maintained across processes. Logistics Handling: Coordinate with transport vendor for cab arrangements, follow-ups, and employee drop/pickup updates. Employee Scheduling: Maintain and update shift rosters, track attendance, and support team alignment based on staffing requirements. Call Handling: Attend and manage inbound/outbound calls related to logistics and shift coordination. Surveillance Monitoring: Monitor live camera feeds and report any unusual activities or violations to the appropriate teams. Reporting: Prepare and circulate daily operations and transport reports, shift adherence summaries, and incident logs. Communication: Draft and send professional email communications regarding shift changes, cab issues, escalations, and daily updates. Escalation Management: Report real-time issues to respective stakeholders and follow up until resolution. Required Skills & Qualifications: Excellent communication skills (both verbal and written). Strong hands-on experience with MS Excel (basic to intermediate level – formulas, formatting, etc.). Proficient in email writing and communication tools . Willingness to work in rotational and night shifts . Ability to multi-task , stay calm under pressure, and respond quickly to operational needs. Prior experience in Command Center / Transport Coordination / BPO back-end operations is a plus. Basic understanding of surveillance systems (CCTV monitoring) is an advantage.

Job Summary: We are looking for a responsible and detail-oriented Command Center Executive to manage core operational activities such as logistics coordination, queue monitoring, employee scheduling, surveillance monitoring, and daily reporting. This role demands communication skills, Excel/email proficiency, and a readiness to work night shifts. Key Responsibilities: Queue Monitoring: Track live queues and ensure service levels are maintained across processes. Logistics Handling: Coordinate with transport vendor for cab arrangements, follow-ups, and employee drop/pickup updates. Employee Scheduling: Maintain and update shift rosters, track attendance, and support team alignment based on staffing requirements. Call Handling: Attend and manage inbound/outbound calls related to logistics and shift coordination. Surveillance Monitoring: Monitor live camera feeds and report any unusual activities or violations to the appropriate teams. Reporting: Prepare and circulate daily operations and transport reports, shift adherence summaries, and incident logs. Communication: Draft and send professional email communications regarding shift changes, cab issues, escalations, and daily updates. Escalation Management: Report real-time issues to respective stakeholders and follow up until resolution. Required Skills & Qualifications: Excellent communication skills (both verbal and written). Strong hands-on experience with MS Excel (basic to intermediate level – formulas, formatting, etc.). Proficient in email writing and communication tools . Willingness to work in rotational and night shifts . Ability to multi-task , stay calm under pressure, and respond quickly to operational needs. Prior experience in Command Center / Transport Coordination / BPO back-end operations is a plus. Basic understanding of surveillance systems (CCTV monitoring) is an advantage.

Responsibilities: Project Coordination: Work with project managers to define project scope, goals, and deliverables. Develop and maintain project plans, schedules, and timelines. Coordinate project activities, resources (including personnel and equipment), and information flow. Track project progress, identify potential risks and issues, and implement mitigation strategies. Prepare and distribute project reports, updates, and documentation. Facilitate communication between project teams, stakeholders, and vendors. Hardware and Network Maintenance: Coordinate the installation, maintenance, and repair of hardware and network infrastructure. Ensure that hardware and network systems are functioning optimally and meeting performance requirements. Maintain records of hardware assets, maintenance schedules, and support requests. Purchase and Logistics: Manage the procurement process for hardware, software, and other project-related materials. Obtain quotes, negotiate prices, and prepare purchase orders. Coordinate the shipping, receiving, and storage of equipment and materials. Track inventory levels and ensure timely replenishment of necessary supplies. Ensure compliance with procurement policies and procedures. General: Organize and manage project meetings, including scheduling, agenda preparation, and minute-taking. Maintain project documentation and ensure it is easily accessible to relevant stakeholders. Support the project manager in administrative tasks and other duties as assigned. Skills: Technical Skills: understanding of hardware and networking concepts. Knowledge of procurement and logistics processes. Familiarity with project management methodologies and tools. Soft Skills: Excellent communication and interpersonal skills. Strong organizational and time management skills. Problem-solving and analytical skills. Ability to work independently and as part of a team. Ability to adapt to changing project requirements. Logistics and Procurement: Experience in coordinating shipments, receiving goods, and managing inventory. Knowledge of customs regulations and international shipping procedures. Ability to negotiate with suppliers and manage budgets.

Responsibilities: Project Coordination: Work with project managers to define project scope, goals, and deliverables. Develop and maintain project plans, schedules, and timelines. Coordinate project activities, resources (including personnel and equipment), and information flow. Track project progress, identify potential risks and issues, and implement mitigation strategies. Prepare and distribute project reports, updates, and documentation. Facilitate communication between project teams, stakeholders, and vendors. Hardware and Network Maintenance: Coordinate the installation, maintenance, and repair of hardware and network infrastructure. Ensure that hardware and network systems are functioning optimally and meeting performance requirements. Maintain records of hardware assets, maintenance schedules, and support requests. Purchase and Logistics: Manage the procurement process for hardware, software, and other project-related materials. Obtain quotes, negotiate prices, and prepare purchase orders. Coordinate the shipping, receiving, and storage of equipment and materials. Track inventory levels and ensure timely replenishment of necessary supplies. Ensure compliance with procurement policies and procedures. General: Organize and manage project meetings, including scheduling, agenda preparation, and minute-taking. Maintain project documentation and ensure it is easily accessible to relevant stakeholders. Support the project manager in administrative tasks and other duties as assigned. Skills: Technical Skills: understanding of hardware and networking concepts. Knowledge of procurement and logistics processes. Familiarity with project management methodologies and tools. Soft Skills: Excellent communication and interpersonal skills. Strong organizational and time management skills. Problem-solving and analytical skills. Ability to work independently and as part of a team. Ability to adapt to changing project requirements. Logistics and Procurement: Experience in coordinating shipments, receiving goods, and managing inventory. Knowledge of customs regulations and international shipping procedures. Ability to negotiate with suppliers and manage budgets.

Role: Process Associate Location: Visakhapatnam(Work from Office) Requirement: Good interpersonal skills and must be able to type 35 words per minute The ability to operate under pressure and deliver results. Enter and update customer information in the database. Fluency in speaking and handling both inbound and outbound calls in English. Should be able to work from office (WFO) on rotational shifts and week offs. Male resource proffered by travelling by self.

Role: Process Associate Location: Visakhapatnam(Work from Office) Requirement: Good interpersonal skills and must be able to type 35 words per minute The ability to operate under pressure and deliver results. Enter and update customer information in the database. Fluency in speaking and handling both inbound and outbound calls in English. Should be able to work from office (WFO) on rotational shifts and week offs. Male resource proffered by travelling by self.

Role: Junior Infrastructure Specialist Location: Visakhapatnam (Work from Office) Requirement: Strong verbal and written communication skills, with the ability to handle USA calls Good analytical and problem-solving abilities Proficient in Microsoft Office Suite (Excel, Word, Outlook, etc.) This position involves a fixed night shift from 10:30 PM IST onwards Candidate should be flexible with rotational week offs Work from Office (No remote option) Must be able to follow assigned tasks efficiently and adhere to defined SOPs/Runbooks

You will be joining as a Junior Infrastructure Specialist based in Visakhapatnam. Your role will require strong verbal and written communication skills to effectively handle calls from the USA. Additionally, you should possess good analytical and problem-solving abilities to troubleshoot infrastructure issues. Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, etc., is essential for this role. The position involves working in a fixed night shift starting from 10:30 PM IST onwards. You should be open to flexible rotational week offs as per the schedule. As a Junior Infrastructure Specialist, you will be expected to work from the office as there is no remote working option available. It is crucial that you can efficiently follow assigned tasks and strictly adhere to defined Standard Operating Procedures (SOPs) and Runbooks to ensure smooth operations.,

People & Culture Intern About the Role: We are seeking a motivated and enthusiastic HR Intern to join our dynamic team. As an HR Intern, you will gain valuable experience in recruitment. You will work closely with experienced HR professionals to learn and contribute to the growth of our organization. Responsibilities: Recruitment: Assist in sourcing and screening candidates Sourcing Candidates: Utilize various channels like job boards, social media, and professional networks to identify potential candidates. Screen resumes and applications to shortlist qualified candidates. Scheduling Interviews: Coordinate with hiring managers to schedule interviews. Send interview invites and reminders to candidates. Candidate Screening: Conduct initial phone or video interviews to assess candidate fit. Ask relevant questions to gauge candidate's skills, experience, and cultural fit. Administrative Tasks: Maintain accurate records of candidate information in the applicant tracking system (ATS). Prepare offer letters and other necessary documentation. Assist with post-offer processes like background checks and reference verification. Onboarding: Coordinate with the onboarding team to ensure a smooth transition for new hires. Qualifications: MBA with a specialization in Human Resources or related field Strong communication and interpersonal skills Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) Ability to work independently and as part of a team Detail-oriented and organized Passion for Human Resources and a desire to learn What We Offer: A dynamic and supportive work environment Opportunities to learn from experienced HR professionals Hands-on experience in various HR functions A chance to contribute to the growth of the organization

People & Culture Intern About the Role: We are seeking a motivated and enthusiastic HR Intern to join our dynamic team. As an HR Intern, you will gain valuable experience in recruitment. You will work closely with experienced HR professionals to learn and contribute to the growth of our organization. Responsibilities: Recruitment: Assist in sourcing and screening candidates Sourcing Candidates: Utilize various channels like job boards, social media, and professional networks to identify potential candidates. Screen resumes and applications to shortlist qualified candidates. Scheduling Interviews: Coordinate with hiring managers to schedule interviews. Send interview invites and reminders to candidates. Candidate Screening: Conduct initial phone or video interviews to assess candidate fit. Ask relevant questions to gauge candidate's skills, experience, and cultural fit. Administrative Tasks: Maintain accurate records of candidate information in the applicant tracking system (ATS). Prepare offer letters and other necessary documentation. Assist with post-offer processes like background checks and reference verification. Onboarding: Coordinate with the onboarding team to ensure a smooth transition for new hires. Qualifications: MBA with a specialization in Human Resources or related field Strong communication and interpersonal skills Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) Ability to work independently and as part of a team Detail-oriented and organized Passion for Human Resources and a desire to learn What We Offer: A dynamic and supportive work environment Opportunities to learn from experienced HR professionals Hands-on experience in various HR functions A chance to contribute to the growth of the organization

Summary We are looking for a skilled Mechanical Draughtsman/Design Engineer to create and interpret technical drawings for mechanical components and systems. The ideal candidate will be proficient in CAD software, detail-oriented, and able to collaborate effectively with engineering and production teams. Key Responsibilities Design & Drafting: Create precise 2D and 3D drawings (including elevation drawings ) and Bill of Materials (BOM) using CAD software. Drawing Interpretation: Read and interpret complex technical drawings , schematics, and specifications to ensure design accuracy and feasibility. Collaboration: Work with engineers and manufacturing teams to ensure designs meet project requirements and are manufacturable. Quality Control: Maintain high standards of accuracy, ensuring all drawings comply with industry standards and internal quality protocols. Qualifications Experience: 1 to 2 years of experience in a similar role. Technical Skills: Expert proficiency in CAD software (e.g., AutoCAD, SolidWorks) and a strong understanding of drafting standards, including GD&T. Soft Skills: Strong attention to detail, excellent problem-solving, and communication skills. Education: Associate's degree or diploma in a relevant field.

Excellent communication and presentation skills(to corporate clients)Should be able to give presentations at corporate offices Proactively identifying and generating high-quality corporate leads through targeted outreach and market research. Building and nurturing strategic partnerships with key corporate clients. Leveraging various lead generation platforms including LinkedIn Sales Navigator and industry specific databases to expand our reach.