Customer Success Manager

Customer Success Manager – NirogGyan

Location: Hyderabad / Remote

Compensation: ₹4–6 LPA + Performance Incentives + ESOPs

Apply: marketing@niroggyan.com | +91-8584074026

About NirogGyan

NirogGyan is a healthtech SaaS platform transforming patient engagement through smart, API-driven lab reports. We partner with 40+ healthcare institutions and diagnostic labs to improve health outcomes using technology and data insights.

Your Mission

Drive a structured, metrics-driven customer success program that delivers measurable business results. This is not a typical relationship management role—it’s a high-impact position focused on performance, data, and strategic engagement.

Success Metrics You’ll Own

Maintain <4% annual churn rate through proactive engagement Achieve NPS >4 via systematic feedback programs Generate 25% referral rate from existing clients Conduct 100+ patient interviews annually to gather product insights Drive 10% annual upsell revenue through expansion opportunities Ensure 50% client dashboard adoption within first three months Maintain monthly touchpoints with every active client Attain Engagement Score of 5 before each renewal

Your Engagement Process

You’ll execute our 10-Level Customer Engagement Framework: L1–L3 (Months 1–2): Onboarding excellence – intro calls, business alignment, regular updates L4–L5 (Months 3–4): Performance tracking – dashboard adoption, usage optimization, feedback loops L6–L7 (Month 5): Advocacy building – NPS scoring, testimonials, referral generation L8–L10 (Months 6–12): Renewal & expansion – ROI analysis, upselling, and retention

What We’re Looking For

Process-driven mindset: Comfortable with structured workflows and detailed tracking Results-oriented: Proven record in achieving retention, NPS, or expansion goals Healthcare context: Understanding of diagnostic labs, patient workflows, and healthcare stakeholders Data proficiency: Skilled at analyzing usage metrics and customer behavior trends Strong communication: Professional engagement across calls, emails, and digital channels Startup DNA: High ownership, agility, and comfort in a founder-led, fast-paced environment

Why Join NirogGyan

Make a direct, measurable impact on customer outcomes and business growth

Work within a systematic, framework-based approach—no guesswork

Collaborate closely with founders who value data-driven decision-making

Unlock career growth opportunities as we expand our customer success function

To Apply Send your resume along with specific examples of your customer success achievements (e.g., retention rates, NPS improvement, upsell revenue, etc.) to marketing@niroggyan.com


Subject Line: CSM Application – [Your Name] – [Your Best Metric Achievement]

Job Types: Full-time, Permanent

Pay: ₹5.00 - ₹7.00 per year

Work Location: In person