Customer Success Manager

About Bosc Tech Labs

Bosc Tech Labs is a technology-driven company focused on delivering innovative AI-powered solutions. Our mission is to help clients achieve measurable success through advanced technologies, strong partnerships, and continuous support. We value collaboration, ownership, and excellence in everything we do.

Job Summary

We are looking for a Senior Customer Success Manager to join our team. The ideal candidate will ensure that clients achieve maximum value from our AI/ML and software solutions, fostering long-term relationships and driving customer satisfaction, retention, and growth.

Key Responsibilities

• Act as the primary point of contact for assigned clients, ensuring their success and satisfaction.
• Lead client onboarding, adoption, and ongoing engagement processes.
• Understand client goals and align our solutions to deliver business impact.
• Monitor customer health, identify risks, and take proactive measures to resolve issues.
• Collaborate with Sales, Product, and Engineering teams to enhance the customer experience.
• Conduct periodic business reviews and track success metrics.
• Identify upsell and cross-sell opportunities based on client needs.
• Collect and share customer feedback with internal teams for continuous improvement.

Required Skills & Qualifications

• Bachelor’s degree in Business, Computer Science, or a related field.
• 5+ years of experience in Customer Success, Account Management, or Client Relations within IT, SaaS, or AI/ML domains.
• Strong interpersonal, communication, and problem-solving skills.
• Proven experience managing enterprise clients and ensuring renewals and growth.
• Proficiency in CRM and customer success tools such as HubSpot, Gain sight, or Client Success.
• Ability to translate technical details into business value for clients.

Preferred Qualifications

• Experience working with AI/ML or data-driven technology platforms.
• Background in handling global clients or enterprise accounts.

Location: Ahmedabad, Gujarat (On-site)

Job Type: Full-time

Pay: ₹11,376.15 - ₹50,426.02 per month

Work Location: In person