Customer Success Manager

Company Description

Dynamic Properties is a leading real estate firm based in Mumbai, offering tailored solutions for buying, selling, renting, and leasing properties. With a team of 50 certified professionals, we combine expertise in real estate, legalities, finance, and marketing to handle the city's evolving market dynamics. Our commitment to sustainable development, client-centric services, and digital innovation sets us apart in a competitive industry. Serving a diverse client base, we ensure a seamless experience whether navigating luxury apartments or commercial spaces in Mumbai’s thriving real estate sector.

Role Description

This is a full-time, on-site role for a Customer Success Manager located in the Western Suburbs of Mumbai. The Customer Success Manager will build and maintain lasting client relationships, ensuring customer satisfaction by delivering tailored property solutions. The role involves managing client inquiries, coordinating with internal teams, resolving customer concerns, and identifying opportunities to enhance client experiences. Additional day-to-day responsibilities include post-sale support, analyzing customer feedback to refine services, and providing strategic insights to drive customer retention and satisfaction.

Qualifications

• Strong customer relationship management and communication skills
• Experience in client support, conflict resolution, and customer-centric problem solving
• Proficiency in real estate processes, market analysis, and understanding of Mumbai’s property trends
• Ability to work collaboratively within a multidisciplinary team and with minimal supervision
• Strong organizational and time management skills
• Bachelor's degree in Business, Real Estate, or related field
• Familiarity with property management software or CRM tools is a plus
• Prior experience in customer success, sales, or account management roles in the real estate or service-based industries is advantageous