Customer Success Manager

ABOUT THE JOB:

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COMPANY DESCRIPTION:

At Greatify.ai, we are transforming educational institutions with cutting-edge AI-powered solutions. Our platform acts as a smart operating system for colleges, schools, and universities—enhancing learning, streamlining operations, and maximizing efficiency.

With 100+ institutions served, 100,000+ students impacted globally, and 1,000+ educators empowered, we are redefining the future of education. 

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As a Customer Success Manager, you'll be the strategic partner to our clients, ensuring seamless onboarding, fostering long-term engagement, and driving measurable impact through our EdTech products/services. The role involves conducting tailored training sessions, analyzing user adoption metrics, and proactively resolving challenges to enhance both learning effectiveness and operational performance. Through close collaboration with product, support, and sales teams, the Customer Success Manager serves as the voice of the customer, helping shape future innovations that improve scalability, accessibility, and the overall learning experience.

REQUIREMENTS:

KEY RESPONSIBILITIES:

• Guide new clients through the initial setup and product adoption process.
• Ensure a smooth transition from the sales team to customer success.
• Conduct onboarding sessions or training workshops.
• Serve as the primary point of contact for assigned customers.
• Build strong relationships to foster loyalty and long-term engagement.
• Educate customers on features, best practices, and new updates.
• Act as a bridge between product development and the customer.
• Monitor customer usage metrics to identify risks or opportunities.
• Proactively reach out if usage drops or engagement declines.
• Troubleshoot issues or escalate them to technical support.
• Gather feedback and insights from customers and relay them to internal teams.
• Influence product roadmap and service improvements.
• Advocate for the customer internally.

KEY SKILLS:

• Excellent communication & interpersonal skills
• Strong problem-solving and critical thinking
• Empathy and customer-centric mindset
• Project management and organizational abilities
• Preferred Language: English, Hindi &  Kannada 
• Familiarity with CRM tools
• Basic data analysis and reporting skills.

Join us at Greatify.ai and make a lasting impact on the Edtech Industry.