1289 Customer Success Jobs - Page 47

Immediate Joiners Only Job Description: We are looking for a detail-oriented and proactive Customer Success Executive to manage client accounts and ensure their satisfaction with our products and services. The ideal candidate will be responsible for maintaining strong relationships with clients, facilitating subscription renewals, and ensuring timely sharing of invoices while monitoring payments to ensure everything is up to date. The Customer Success Executive will play a key role in customer retention and overall satisfaction. Key Responsibilities: Serve as the primary point of contact for client accounts, maintaining strong and long-lasting relationships. Monitor client account performanc...

Role Overview: The Customer Success Executive will play a key role in maintaining strong relationships with Flash Deliverys franchise partners. This includes managing platform updates, resolving merchant queries, and collaborating effectively with franchise partners to address and resolve their concerns. The ideal candidate will have 1-3 years of experience in a similar role, preferably with companies like BlinkIt, Swiggy Instamart, Zepto, or other online delivery platforms. Strong communication skills, proficiency in platform handling, and a solid understanding of the UK market are essential for this role. Key Responsibilities: Catalogue Management: Regularly update and maintain the product...

We are looking to hire Account Manager- Enterprise Sales at multiple locations to join our Sales team. These positions will be a part of Brilyants talented Sales team which has been growing rapidly. Join our team and be a part of our growth story. Requirement In-depth product knowledge Ability to assess buyer needs Upselling and cross-selling Potential to decipher and understand market and analyse industry insight Strong technology expertise Efficient at time management Responsibilities: Building and sustaining long-lasting relationships with new and existing customers based within an assigned sales territory. Traveling to conduct face-to-face meetings with existing and potential customers. ...

Customer Success & Retention Specialist Designation - Commensurate to one's experience Job Location: Bangalore Palace Road Education Any Graduate (MBA preferred as an added advantage) About the Team Manupatra, serving customers in more than 20 countries, is a leading provider of information-based analytics and decision tools for professional and business users. A long-time innovator in deploying advanced technologies in the legal domain, Manupatra aims to enhance productivity, efficiency, and the overall practice of law. Our solutions empower professionals to make informed decisions and deliver impactful outcomes. About the Role As a Customer Success & Retention Specialist, you'll play a vit...

The Customer Success Specialist (CSS) role is a critical, strategic advisor and technical expert that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization Your Impact CSSs are subject matter authorities in their aligned product or architecture. Combining deep technical knowledge with intuition for business, CSSs provide consultative solutions to help customers realize value faster. Mastery of relationship management, account handling, soft skills, and a keen understanding of the competitive landscape and how Cisco's solutions are diff...

The role will: Deliver Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers, tailoring deliverables and producing quantifiable business outcomes with scope and timely engagement. Facilitate high impact, technology-specific workshops targeted at all levels of an organization to accelerate a business initiative, potentially in conjunction with the CXP/CXM/CSM/PSM roles. Leverage domain specialization and expertise to expertly identify and proactively manage risk areas and customer expectations that could impact successful delivery Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams Inspire cu...

About RateGain RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion. RateGain today is one of the worlds largest processors of electronic transactions, price points, and travel intent data helping revenue management, distribution and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises and ferries drive better outcomes for their business. Founded in 2004 and headquartered in India, tod...

Presales Solutions Architect - Collab As a Sr. Specialty Solutions Engineer (Pre-Sales), you will play a key role in driving customer success and supporting a national sales team. You will leverage your expertise in Cisco and Microsoft Collaboration solutions, contact center technologies, and enterprise voice systems to design and implement innovative, scalable solutions that meet customers' unique needs. This position requires technical acumen, business development skills, and the ability to deliver an exceptional white-glove customer experience. Technical Expertise: In-Depth Knowledge of: Cisco Collaboration Stack: Cisco Unified Communications Manager (CUCM) Cisco Webex Licensing and BOM c...

Experience: 2+ years in leading teams in e-commerce or customer support environments Function: Customer Experience / Customer Success About the Role - Were looking for a passionate and execution-focused Team Lead to join our UCJ (Unified Customer Journey) team This role is crucial in ensuring a seamless customer experience from the first interaction to resolution, across support and success channels Youll be responsible for guiding a team of Super Companions (PRMs), optimizing their performance, and ensuring every customer touchpoint is empathetic, timely, and solution-driven. Key Responsibilities - Team Management: Lead and coach a team of UCJ Super Companions focused on call/chat interacti...

Key Responsibilities Developing and managing client portfolios. Analyzing customer data to improve customer experience. Holding product demonstrations for customers & improving onboarding processes. Mediating between clients and the organization to achieve end goals. Handling and resolving customer requests and complaints. Minimizing customer churn to increase customer retention. About Company: Infosec Ventures offers organizations that are serious about their security, a unique combination of expertise and strategic approach necessary to deliver exceptional information security solutions We provide complete infrastructure security solutions for commercial and government clients of all sizes...

As a Customer Success Manager, you will be performing a broad range of tasks such as maintaining ongoing customer relationships, networking, implementing customer success programs, and minimizing churn. Provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. Delivering and communicating ROI for our clients, throughout the customer lifecycle. Being the trusted partner for the customer on the use-case and product functionality. Provide clients with high-quality insight into the products/services and gain their commitment to engaging with the entire portfolio. Build, maintain, and share a comprehensiv...

The candidate has to relocate to Gurgaon. As a Inside Sales Executive/ Sales Executive at PlanetSpark, you will be an integral part of our sales team, responsible for driving revenue growth through sales strategies.

About Customer Success Role DeltaX is looking for an enthusiastic person who will lead the Account services team and be instrumental in the development and maintenance of key client relationships In addition to understanding clients needs and challenges, you will also be responsible for the deliverables of this team. Your day to day responsibilities shall encompass: Strategic optimization of client accounts, by developing understanding nuances of our clients' businesses and needs Ensuring quality and timeliness of team deliverables Providing strategic directions, define processes, set up systems for the team Based on your own critical thinking and innovation skills develop and train the team...

Experience: 12 years in leading teams in e-commerce or customer support environments Function: Customer Experience / Customer Support / Customer Success About the role Were looking for a passionate and execution-focused Team Lead to join our UCJ (Unified Customer Journey) team This role is crucial in ensuring a seamless customer experience from the first interaction to resolution, across support and success channels Youll be responsible for guiding a team of Super Companions (PRMs), optimizing their performance, and ensuring every customer touchpoint is empathetic, timely, and solution-driven. Key Responsibilities Team Management: Lead and coach a team of UCJ Super Companions focused on call...

About The Role We are seeking an experienced Customer Success Director to lead the end-to-end customer engagement processparticularly during deployment and post-deployment of Ripiks products You will serve as the primary point of contact for assigned customers, ensuring a seamless transition from implementation to sustained value realization. Roles & Responsibilities Drive deployment & post-deployment activities of Ripiks products, ensuring timely delivery and smooth adoption. Liase between Ripik's internal product team & customers. Be the face of Ripik for assigned customers. Serve as a senior escalation point for complex technical issues, working cross-functionally to drive resolution. Dri...

Job Responsibilities: The Customer Success Leader (CSL) is responsible for driving long term customer success, adoption and advocacy of Prolifics clients. By establishing a strategy and clear vision our CSL team will be responsible for accelerating improvement in customer loyalty to support long term growth and improved adoption. Responsibilities Drive growth agenda for digital engagements/accounts and ensure consistency/predictability in the quality of delivery by meeting customer success expectations Needs to handle multiple accounts and be responsible to revenue and GM targets Manage stakeholder relationships at an account to ensure success of Digital programs Understand success parameter...

Overview: - The Customer Success Manager for AWS Solutions plays a pivotal role in ensuring customer satisfaction and success within the AWS ecosystem. - This position is responsible for understanding the unique needs of clients and delivering tailored solutions that drive value from their AWS investment. - The Customer Success Manager acts as a bridge between the customer and AWS technical teams, facilitating effective communication and fostering strong relationships. - By leveraging their deep knowledge of AWS services and architecture, the manager will address customer inquiries, streamline their onboarding processes, and ensure the successful implementation of solutions. - Moreover, the ...

About the Role: We are seeking a passionate and experienced Head of Customer Success to lead and grow our Customer Success organization. As Head of Customer Success, you will be responsible for driving customer satisfaction, loyalty, and retention, while ensuring customer success aligns with overall business goals. You will lead and mentor a team of Customer Success Managers, develop and implement customer success strategies, and build strong relationships with our customers. Key Responsibilities: Customer Success Strategy & Leadership: - Develop and implement a comprehensive customer success strategy aligned with company goals and objectives. - Define and track key performance indicators (K...

- As a Customer Success Manager at Mitsogo, you will be the primary point of contact for our valued clients, ensuring they derive maximum value from our products and services. - Your role will involve working closely with customers to understand their needs, provide expert guidance, and facilitate successful product adoption and usage. - You will play a crucial role in building and maintaining strong relationships, driving customer satisfaction, and contributing to our overall success. Responsibilities: - Lead onboarding sessions for new customers, ensuring a smooth transition and effective use of our products. - Develop and deliver training materials and sessions to enhance user proficiency...

We are looking for a proactive and people-savvy individual to serve as the bridge between our clients and our Customer Success Managers (CSMs). This role is ideal for someone who enjoys client interaction, problem-solving, and ensuring smooth delivery of post-sales services. Key Responsibilities: - Act as the first point of contact for clients post-onboarding - Assist the CSM team in understanding client requirements and priorities - Coordinate between internal teams and clients to ensure timely updates and follow-ups - Help track deliverables and ensure SLAs are met - Maintain clear communication records and update CRMs accordingly - Handle client feedback, concerns, and route them to appro...

About the role: We are seeking an experienced Customer Success Director to lead the end-to-end customer engagement process-particularly during deployment and post-deployment of Ripik's products. You will serve as the primary point of contact for assigned customers, ensuring a seamless transition from implementation to sustained value realization. Roles & Responsibilities: - Drive deployment & post-deployment activities of Ripik's products, ensuring timely delivery and smooth adoption. - Liase between Ripik's internal product team & customers. - Be the face of Ripik for assigned customers. - Serve as a senior escalation point for complex technical issues, working cross-functionally to drive r...

We are looking for technically skilled candidates with excellent interpersonal skills for the Customer Success position. You are responsible for troubleshooting technical issues (relating to app & order delivery), providing timely customer feedback, and supporting the onboarding of new restaurants, among other duties. Responsibilities - Regular and intuitive response to customer queries and feedback - Understanding the customer requirements and relaying the same to respective teams / departments. - Attending and making calls, responding to chats and emails whenever necessary on the relevant platforms. - Troubleshooting technical issues pertaining to Order deliveries, onboarding, vouchers, di...

Responsibilities : - Establish clear client retention goals - Process milestones for the clients and employees to work toward - Assist customers with setting up and navigating programs or software - Promote the value of the product - Upsell services and products with the brand image - Promote value through customer experience - Assist in creating training courses and educational materials - Review customer complaints and concerns and seek to improve the customer experience Skills : - Proven work experience as a Customer Success Associate or similar role - Experience working with brand image and promoting value through customer experience - Exceptional ability to communicate and foster positi...

- The Customer Success Manager - Global Accounts is responsible for ensuring the long-term success, retention, and growth of strategic global customers. - This role requires a consultative approach to problem-solving, structured thinking for addressing challenges, and a proactive mindset to drive customer value. - The CSM acts as a trusted advisor, helping customers optimize their use of the company's solutions to achieve business outcomes. Key Responsibilities:. - Strategic Customer Relationship Management. - Build and nurture strong, long-term relationships with key stakeholders across global accounts. - Act as a trusted advisor, deeply understanding customers' business models, challenges,...

1) Handling Inbound & outbound calls of customers and engage in conversations to gather feedback. 2) Record and document customer feedback accurately and comprehensively. 3) Maintain a detailed record of customer interactions and feedback in Excel or other designated systems. 4) Analyze customer feedback to identify areas of improvement and report findings to the relevant teams. 5) Escalate any significant issues or concerns to the factory and store departments for prompt resolution. 6) Follow up with customers to ensure their concerns have been addressed and to provide necessary updates. 7) Maintain a professional and courteous demeanor while communicating with customers.