About RateGain RateGain Travel Technologies Limited is a global provider of AIpowered SaaS solutions for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries, helping them accelerate revenue generation through acquisition, retention, and wallet share expansion. RateGain is one of the worlds largest processors of electronic transactions, price points, and travel intent data, helping revenue management, distribution, and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises, and ferries drive better outcomes for their businesses. Exploring this Role: The Sales Trainer will play a critical role in shaping the organization's sales enablement strategy by designing and implementing impactful learning programs. This role is responsible for developing facilitator-led and digital training solutions that enhance sales performance, covering areas such as product knowledge, sales methodologies, objection handling, customer relationship management, and competitive analysis. This role requires a blend of strategic thinking, hands-on facilitation, and a deep understanding of sales processes to drive measurable impact on sales performance. How your day will look like/Job responsibility Leads the design of a sales learning roadmap in line with overall sales enablement strategy for the org. Designs facilitator led and digital learning solutions that improve sales performance (Sales quota, revenue growth etc). This could include product know-how, sales process & methodology, objection handling, customer relationship management, competitive analysis etc Facilitate learning programs on sales methodologies & processes that are journey based and customized to different GTM functions. Design & facilitate comprehensive onboarding journey-based programs to enable new joins upskill effectively. Offer ongoing coaching and feedback to sales reps on their sales calls, presentations, and overall performance. Standardize sales L&D practices with measurable impact, across the Globe in partnership with Senior business leaders & HR business partners. Evaluate training effectiveness (sales metrics, KPIs) and align programs with business goals to ensure consistent and impactful delivery across teams. Education & Work Experience Bachelor's degree in Business, Sales, Marketing, Learning & Development, or a related field. Certifications in sales methodologies (e.g., Challenger, SPIN, MEDDIC) or Learning & Development (e.g., CPLP, ATD) are advantageous. 8+ years of experience in sales enablement, sales training, preferably in a B2B SaaS environment. Proven track record in sales leadership, sales coaching, or sales operations with hands-on experience in developing and delivering sales training programs. Knowledge Strong experience in designing global training programs and working cross-functionally with sales, marketing, and HR teams. Demonstrated ability to measure training effectiveness using sales KPIs and performance data. Strong understanding of sales methodologies and best practices. Experience working with CRM systems (Salesforce, HubSpot, etc.) and sales enablement tools (Seismic, Highspot, Gong, etc.). Skills Sales & Business Acumen – Deep understanding of B2B SaaS sales methodologies (MEDDIC, Challenger, SPIN), sales enablement tools (Seismic, Highspot, Gong), and CRM systems (Salesforce, HubSpot). Training & Facilitation – Expertise in designing and delivering digital and facilitator-led training, onboarding programs, and sales coaching sessions tailored to different GTM functions. Coaching & Communication – Strong presentation, facilitation, and coaching skills to enhance sales performance through role-plays, feedback loops, and ongoing mentorship. Strategic & Analytical Thinking – Ability to align training initiatives with business goals, analyze sales data/KPIs, and continuously optimize programs for measurable impact. Collaboration & Leadership – Proven experience working cross-functionally with sales, marketing, and HR teams, driving global training adoption, and influencing senior stakeholders. Attitude/Disposition Customer Obsession Managing Conflict Creative Thinking Teamwork Ownership Mindset People First We are proud to be an equal opportunity employer and are committed to providing a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

About RateGain RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion. RateGain today is one of the worlds largest processors of electronic transactions, price points, and travel intent data helping revenue management, distribution and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises and ferries drive better outcomes for their business. Founded in 2004 and headquartered in India, today RateGain works with 26 of the Top 30 Hotel Chains, 25 of the Top 30 Online Travel Agents, 4 of the Top 5 Airlines, and all the top car rentals, including 16 Global Fortune 500 companies in unlocking new revenue every day. AirGain (Product Overview) AirGain, is a next-generation airfare pricing intelligence platform designed to help airlines, OTAs, and travel sellers stay competitive in real time. Leveraging AI, automation, and global data coverage, AirGain delivers deep insights into market movements, competitor pricing, and route-level fare fluctuations, empowering revenue management and pricing teams to make faster, smarter, and more profitable decisions Exploring the role We are looking for a Senior Director Customer Success for the Travel DaaS (Airline Business). The ideal candidate will be a strategic partner to global enterprise clients, while also leading and scaling a high-performing customer success team. This is a unique opportunity to blend hands-on account ownership with team leadership, all while helping enterprise clients achieve transformative outcomes. Good understanding of airline industry will be preferred. Familiarity with RateGain portfolio of airline products will be a plus. You will get to work with clients across the globe. How your day will look like/Job responsibility Enterprise Account Ownership Act as the executive sponsor for a portfolio of strategic enterprise AirGain clients. Drive customer value by deeply understanding client goals, aligning product capabilities, and ensuring measurable outcomes. Lead strategic business reviews, performance check-ins, and renewal/expansion conversations. Team Leadership Build, manage, and mentor a team of Customer Success individuals Set goals, establish success metrics, and foster a culture of customer-centricity, ownership, and collaboration. Work cross-functionally with Product, Sales, Marketing, and Support to ensure end-to-end client satisfaction and product adoption. Growth & Retention Drive retention, GRR, NRR, upsell, and expansion revenue opportunities within the AirGain portfolio. Develop strategies to improve onboarding, usage, and customer lifetime value. Proactively identify churn risks and implement recovery strategies. Customer Advocacy & Insights Champion the voice of the customer internally to influence product roadmap and go-to-market strategies. Create customer success playbooks, health scorecards, and success plans to track progress and outcomes. Serve as a thought leader at industry events, webinars, and with internal stakeholders. Education & Work Experience 12+ years of total professional experience in Customer Success, Account Management, or Enterprise Client Services, preferably in the B2B SaaS or travel technology space Graduation / Post Graduation in related fields with excellent communications skills. MBA is plus Working with or supporting airline clients in the areas of pricing, competitive intelligence, or distribution is preferred Knowledge Deep understanding of airline and travel industry dynamics, including fare pricing, revenue management, distribution channels, and competitive intelligence. Knowledge of SaaS-based customer success strategies, subscription models, and enterprise customer engagement practices. Knowledge of customer success metrics (e.g., NRR, retention, expansion, health scores) and their impact on revenue growth. Understanding of global customer operations, account lifecycle management, and regional business nuances across North America, EMEA, and APAC. Skills Executive relationship management building trust and influence with C-level stakeholders across global enterprise accounts. Strategic thinking and account planning – developing tailored success plans that align customer goals with AirGain’s capabilities. Data-driven storytelling – interpreting product usage, fare movement trends, and ROI to deliver compelling insights to customers. Crisis management and conflict resolution – handling escalations and turning risks into long-term loyalty opportunities. Attitude Ability to drive global customer success strategy while maintaining direct accountability for high-value enterprise clients. Ability to work under pressure, adapt quickly, and operate in fast-paced, high-growth SaaS environments. Efficiently collaborate across departments and work closely with other teams. Strong leadership and people management skills. Problem Solver Role & responsibilities

Role: Senior Director, Inside Sales Loc: Noida, India Exploring the role We are looking for a passionate and strategic Senior Director Inside Sales to drive our inside sales efforts across the APMEA region. This role is ideal for someone whos not just great at closing deals but exceptional at building high-performing teams. This is your opportunity to shape how we connect with global prospects, nurture key relationships, and convert opportunities into long-term partnerships. Youll lead by example, inspire through coaching, and help scale an inside sales function thats central to our growth strategy. If you bring a mix of strong sales acumen, team leadership experience, and the drive to innovate, wed love to meet you. What You Will Do Manage a results-driven inside sales team focused on generating new business, converting leads, and expanding our global footprint across APAC and broader global markets. Proven experience of having scaled Inside Sales and SDR function in a b2b SaaS environment, preferably in the Hospitality space. Lead the development of key Sales and Marketing materials (e.g. standard client presentation, elevator pitch, collateral sheet, etc.) Strong existing relationships/mapping, develop new relationships and active engagement with the key decision-makers and influencers from Hospitality ecosystem, includes independent luxury hotels, regional/local hotel chains, complementing technology partners and local hotel associations in Indonesia for RateGains Hospitality products. Drive strategic account planning and pursue large-scale top-down opportunities at the Brand, Ownership and Management levels. Partner cross-functionally with Product, GTM, and Marketing to align messaging and delivery Establish clear KPIs, dashboards, and performance frameworks to track activity, effectiveness, and conversion rates. Ensure disciplined use of CRM and sales engagement tools to track activity, manage leads, and drive forecasting accuracy. Foster a collaborative, accountable, and inclusive sales culture focused on growth, learning, taking data-driven decisions and customer-centric selling. Provide continuous inputs, product feedback and product development activities to the internal organisation, based on market/customer needs. What you need to succeed: 1216 years of experience in inside sales, demand generation, or SDR/BDR leadership roles. with significant time spent in selling B2B/SaaS, Hospitality Technology or Online Travel solutions to hotels. Strong proficiency in sales process management, deal structuring, and delivering customer value through tailored solutions. 5+ years of people management experience leading high-performing sales teams. Demonstrated success selling into APMEA markets and navigating regional business nuances. Strong understanding of SaaS/B2B sales models, sales qualification frameworks (e.g., BANT, MEDDIC), and sales automation tools. Excellent time management, organisational skills, and the ability to prioritize fast-paced, dynamic environments. Graduation / post-graduation in related fields with excellent communication skills. Experience in travel, hospitality, SaaS, or tech-enabled businesses. Familiarity with Salesforce, HubSpot, LinkedIn Sales Navigator, or similar platforms. Attitude Strong listening skills to understand customer needs and preferences Proactive approach to continuous learning and self-improvement Analytical mindset with a focus on identifying and solving problems Strong teamwork and collaboration skills to work effectively in a dynamic environment Ability to work in a fast-paced, high-transaction type sales environment.