Customer Success Manager

Job Description

About Customer Success Role DeltaX is looking for an enthusiastic person who will lead the Account services team and be instrumental in the development and maintenance of key client relationships In addition to understanding clients needs and challenges, you will also be responsible for the deliverables of this team. Your day to day responsibilities shall encompass: Strategic optimization of client accounts, by developing understanding nuances of our clients' businesses and needs Ensuring quality and timeliness of team deliverables Providing strategic directions, define processes, set up systems for the team Based on your own critical thinking and innovation skills develop and train the team Manage overall health of the department Report to the senior team and work along with them to grow our business as a whole Aiding new business efforts including development of case studies, success stories that demonstrate impact of our services What you'll need to succeed in the role: Proactive, someone who looks for optimizing opportunities Strong EQ to build relationships and trust with clients High level of passion and energy to excite teams internally and externally Problem-solve quickly and effectively with others Architect and deliver compelling presentations Strong verbal and written communication, strategic planning and project management skills Hands on campaign execution & project management experience Prior experience of account management / customer service Extremely strong in written and oral communication Extremely organized and detail oriented in nature.