1289 Customer Success Jobs - Page 48

BriBooks is the world's leading children's creative writing platform, enabling children of all ages to learn creative writing, publish their books online, and sell printed-on-demand books on BriBooks.com and Amazon.com in one click. The Customer Success Executive is the primary link between BriBooks and our Users. In this position, you will ensure that BriBooks Users make the best possible use of the BriBooks platform. What You Will Do : - Empower BriBooks Users to improve their overall experiences and ensure the utmost customer delight. - Respond to Users queries in a timely and accurate way, via phone, email or chat. - Escalate issues to the right person in a timely manner. - Identify User...

Job/Position Overview: As a Customer Success Executive at Kennect, you will play a pivotal role in ensuring the overall satisfaction and success of our clients. You will be the primary point of contact for our customers, working closely with them to understand their needs, address concerns, and drive the adoption of our product. Your engagement with the customers will begin shortly after the handover from the Implementation team. Key responsibilities: Relationship Management : - Serve as the main point of contact for customers post-go-live, building and maintaining strong relationships - Continuously engage with customers to understand their evolving needs and challenges - Act as customer's ...

Your Roles and Responsibilities: - Manage assigned customer relationships for successful product use, retention, and satisfaction - Prepare and nurture customers to become product advocates - Help customers achieve their educational goals using our products - Identify and address common customer issues - Advocate customer needs cross-departmentally - Identify and develop up-sell opportunities - Respond to customer queries via email and telephone You Should have: - Technical competency in coding, APIs, and schemas for SEO, iOS, and Android applications - 1-3 years of experience as a Technical Account Manager in a technology or SaaS solutions company - Strong written and verbal English communi...

Responsibilities : Customer Onboarding : Assist new customers with the onboarding process, helping them get started with our products, and ensuring a smooth transition. Product Training : Conduct product training sessions to educate customers on how to use our SAAS solutions effectively and efficiently. Account Management : Build and maintain strong, long-lasting customer relationships by understanding their needs, challenges, and goals. Serve as a trusted advisor to customers. Issue Resolution : Address customer inquiries, troubleshoot technical issues, and coordinate with the technical support team to ensure timely resolution. Feedback Gathering : Actively collect customer feedback and ins...

About this role - We're building our founding team and looking for self-starters excited to make an impact in a fast-paced environment. If you're seeking an established playbook, Zenskar may not be the right fit. But if you're eager to help shape that playbook from the ground up, we'd love to hear from you! As a Product Strategist Intern, you'll work closely with Customer Success (CS) to bridge the gap between customer needs and product evolution. This role involves direct customer interaction to uncover pain points, analyze feature gaps, and work with internal teams to enhance the product experience. You'll play a key role in shaping Zenskar's strategy by translating real-world feedback int...

This is a full-time, on-site role located in Gurugram.- You will be responsible for managing and retaining customer accounts, overseeing sales targets and strategies, leading and mentoring the sales team, and using analytical skills to drive renewals and revenue growth.- The role requires collaboration with different departments to enhance customer satisfaction and ensure seamless renewal processes. Key Responsibilities:- Own and lead the renewals function across all customer segments.- Develop and implement strategies to maximize renewal revenue and minimize churn.- Build and manage a high-performing team of renewal specialists and account managers. - Collaborate with Product, Customer Succ...

Reporting to: Sales Head Key responsibilities & duties:- We are seeking a dynamic Partnership Manager to join our team, where you'll be instrumental in expanding our network and enhancing our offerings through strategic partnerships.- In this role, you'll manage existing relationships, develop new partnerships, and oversee the integration and execution of partnership strategies.- Your efforts will directly contribute to our growth and customer satisfaction.- Ideal candidates will have a proven track record in partnership management, exceptional negotiation skills, and a keen commercial awareness to identify and develop opportunities into successful collaborations. Responsibilities: - Manage ...

Responsibilities : - Establish clear client retention goals - Process milestones for the clients and employees to work toward - Assist customers with setting up and navigating programs or software - Promote the value of the product - Upsell services and products with the brand image - Promote value through customer experience - Assist in creating training courses and educational materials - Review customer complaints and concerns and seek to improve the customer experience Skills : - Proven work experience as a Customer Success Manager or similar role - Experience working with brand image and promoting value through customer experience - Exceptional ability to communicate and foster positive...

Roles & Responsibilities:Customer Success:- Lead new customer onboarding by gathering data, configuring the software, and providing product training.- Proactively address customer queries and issues, ensuring effective and efficient product usage.- Drive customer satisfaction, increase software adoption, and identify opportunities for upselling to reduce churn.Business Analysis:- Gather, document, and prioritize business requirements through collaboration with internal and external stakeholders.- Translate requirements into detailed BRDs, functional specifications, and user acceptance scenarios.- Work closely with the Product and QA teams to deliver tailored solutions that meet customer need...

Job Purpose - Customer Success is the person in charge of managing a company's relationships with its customers who are assigned to them, while taking care of mining and new business clients in the same. They are in charge of building long-term relationships with customers personnel and generally stay with customers for the length of their relationship with the company. The goal is to keep clients or accounts, increase revenue and ensure the highest CSAT. Experience - (Preference in Banking sector) Job Responsibilities : - Develops and maintains long-term relationships with accounts. - Generate revenue among client accounts, including upselling and cross-selling and new business. - Operates ...

Implementation Associate - Customer Success Passionate about 'customer obsession'? We live and breathe it! If you're a curious soul ready to roll up your sleeves and solve customer challenges, we have a treat for you! We're after hardworking, high-energy, and innovative folks who thrive on teaming with enterprise clients to crack those tough nuts. Join us and be part of a team dedicated to delivering outstanding customer experiences! Location - Bangalore/ Delhi NCR/ Mumbai Roles and Responsibilities: - Handling end-to-end implementation of Bizom, a leading SaaS/cloud-based supply chain automation product for the FMCG industry. - Understanding of software architecture and configuration of the...

Role & Responsibilities : 1. Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs. 2. Serve as a product, company and industry ambassador, keen on educating prospects and customers on the capabilities of product/features. 3. Conduct weekly, quarterly and annual customer success reports to ensure customers optimise our product/service, issues are resolved proactively and customer goals are met. 4. Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the customer life cycle. 5. Identify...

Job Summary : We are seeking a highly skilled and experienced Customer Support Manager to oversee our customer support operations. The ideal candidate will have strong knowledge of E-Invoice and E-Waybill processes and validations, as well as experience in managing a support team and achieving company SLAs. The Customer Support Manager will be responsible for handling client queries and scenarios, managing a team of support staff, and ensuring timely resolution of customer issues. Responsibilities : 1. Develop and maintain a thorough understanding of E-Invoice and E-Way bill processes and validations. 2. Handle and resolve client queries and scenarios effectively and efficiently. 3. Manage a...

The founding team includes alumni of London Business School, IIT. Responsibilities : - Establish clear client retention goals - Process milestones for the clients and employees to work toward - Assist customers with setting up and navigating programs or software - Promote the value of the product - Upsell services and products with the brand image - Promote value through customer experience - Assist in creating training courses and educational materials - Review customer complaints and concerns and seek to improve the customer experience. Requirements : - Proven work experience as a Customer Success Manager or similar role - Experience working with brand image and promoting value through cus...

Position - Customer Success Manager : The Customer Success Manager will be responsible for driving renewals of our customers and ensuring that they derive maximum value from the use of Simplotel. To achieve this, the account manager will interact regularly with the clients and build a strong lasting relationship and drive improvements to the customer's usage of Simplotel and drive adoption of new features that help customers. Responsibilities : - Drive renewals and upselling for Simplotel. - Be in touch with our customers, analyse opportunities for improvement, and convince the customers to adopt such suggestions. - Build and maintain strong long-lasting relationships. - Understand various a...

As a Customer Success Associate at Sekel Technologies Private Limited, you will play a crucial role in ensuring our customers' success and satisfaction with our SAAS-based products. You will be the primary point of contact for customers, providing them with guidance, support, and solutions to maximize the value they receive from our products. You will collaborate closely with our sales, product development, and support teams to drive customer retention and growth. Responsibilities: Customer Onboarding : Assist new customers with the onboarding process, helping them get started with our products, and ensuring a smooth transition. Product Training : Conduct product training sessions to educate...

Job Summary: The Customer Success Associate will play a crucial role in supporting our Customer Success Managers (CSMs) by preparing presentations, maintaining requirements sheets, and ensuring seamless coordination between the team and clients. This role requires excellent communication skills, proficiency in presentation tools, and a keen eye for detail. Key Responsibilities: Presentation Creation: - Develop and design engaging and professional presentations for internal and external stakeholders. - Collaborate with CSMs to gather necessary content and ensure presentations align with client needs and company standards. - Update and refine presentations regularly to keep them current and re...

Position Overview: We are seeking a dedicated and results-driven Customer Success Manager- AWS Solution with 3-7 years of experience to join our team. In this role, you will be responsible for ensuring our customers achieve their desired outcomes while using our solutions. You will serve as the primary point of contact for customers, helping them maximize the value of our offerings and fostering long-term relationships. Responsibilities: - Customer Onboarding: Lead the onboarding process for new customers, ensuring they have a seamless experience and understand how to leverage our solutions effectively. - Relationship Management: Build and maintain strong relationships with customers, servin...

Company Description : Chat360 is a funded technology startup that offers omnichannel conversational commerce for enterprises across geographies. It leverages Chatbots and AI-powered solutions with a powerful analytics engine to help businesses generate more leads, enhance customer retention, and automate customer support and marketing initiatives through platforms like WhatsApp, Facebook, Google, etc. The founding team includes alumni of London Business School, IIT. Responsibilities : - Establish clear client retention goals - Process milestones for the clients and employees to work toward - Assist customers with setting up and navigating programs or software - Promote the value of the produ...

We are on the lookout for smart, hardworking, go-getters who thrive in a fast-paced environment that requires a high degree of personal accountability, initiative and follow-through. You should have a passion for our product, an eagerness to learn and a strong commitment to serving our growing customer base. The candidate will execute the Customer Retention Strategies and will be responsible for improving the overall experience for users in an effort to maximize user retention, engagement and monetization. Job description - Responsible for program development and execution, including segmentation, testing, and deployment, and continually evaluate these for improvements. - Maintain Marketing ...

P&L Responsibility: - Create the Annual Operating Plan (AOP) to define the business targets for the year - Drive execution of the business plan to meet AOP Targets Revenue Ownership: - Drive Top-Line growth through customer acquisition and upselling into existing accounts - Set up processes for Account Management to control churn Operations Excellence: - Lead a team of Pricing Analyst - Define processes and track adherence for monitoring and manual interventions Growth Management: - Work closely with the sales team to drive business objectives - Provide list of potential clients to the sales team and define strategies to convert - Support the sales team in assignment of quarterly targets - R...

We are hiring for Customer Support Executive Location *Bangalore * Walk IN for BANGALORE * - Please get your resume for an interview. (Address below) Interview Date - May 28th to May 30th (11am to 4 pm) Before coming interview WhatsApp resume to Astha- 7795094356 Role: Customer Support Executive Qualification: Graduation Languages: English And Hindi *CTC: 2.82 LPA to 3.5 LPA * + 5 Lakhs Medical insurance (Family) + Gratuity LOOKING FOR IMMEDIATE JOINERS Walk-in interview address: Vyapar app 3rd floor, New Building 150/2 Enzyme Diamond, 7th Cross Rd, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102 Contact Number: 7795094356 Contact person : Astha Location : HSR layout Freshers are also we...

- Candidates having exposure to the Cybersecurity industry will be preferred. - Past experience in working with Advanced Excel and in making powerful presentations will be a plus. - Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained. - Understand client business issues, operating business rules, data and standard operating procedures - Incorporate process changes in response to evolving business needs Operate business processes for clients on a periodic basis, to include: configuring business rules, synthesizing data and performing quality checks - Apply quality assuran...

- The Customer Success Manager for AWS Solutions is a pivotal role within our organization aimed at enhancing customer satisfaction and driving value from our AWS offerings. - In this role, the manager will be responsible for ensuring that clients successfully implement and utilize AWS services to meet their business objectives. - This position entails working closely with customers to understand their unique needs, providing solutions, and fostering long-term relationships that lead to customer loyalty and retention. - The Customer Success Manager will also play a crucial role in identifying upselling opportunities and advocating for product improvements based on customer feedback. - This r...

About the job: Job Responsibilities: - Develops and maintains long-term relationships with accounts. - Generate revenue among client accounts, including upselling and cross-selling. - Collection of the raised invoices by the CSM. - Operates as the single point of contact for assigned customers. - Makes sure clients receive requested products and services in a timely fashion. - Communicates client needs to Decimal. - Gets involved in analysis of the requirements and coordinate internally with different internal stakeholders. - Forecasts and tracks client account metrics. - Identifies opportunities to grow business with existing clients. - Coordinate with other Channels, (Delivery, Platform, S...