Associate - Customer Success

Job Description

- Candidates having exposure to the Cybersecurity industry will be preferred. - Past experience in working with Advanced Excel and in making powerful presentations will be a plus. - Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained. - Understand client business issues, operating business rules, data and standard operating procedures - Incorporate process changes in response to evolving business needs Operate business processes for clients on a periodic basis, to include: configuring business rules, synthesizing data and performing quality checks - Apply quality assurance best practices. - Develop a strong understanding of processes, data, tools & technology to effectively articulate and discuss project updates/next steps with clients. - Understand, analyze and provide descriptive answers to client queries resulting from deliverables or business questions. - Assist in Marketing Operations for Content Development, Email Campaigns and - Analyze traffic using Google Analytics. - Assist in making Quantitative and Qualitative Research Reports, both for internal and external purposes. Who are we looking for? Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting edge technology, performing analyses, updating business rules, presenting results to the clients, answering queries on deliverables. Experience : Min. 1-3 Years of work experience in Client facing role (International clients)